The Experts below are selected from a list of 1917 Experts worldwide ranked by ideXlab platform
Elizabeth F. Cabrera - One of the best experts on this subject based on the ideXlab platform.
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An analysis of Automatic Teller machine usage by older adults: A structured interview approach
Applied ergonomics, 1997Co-Authors: Wendy A. Rogers, D. Kristen Gilbert, Elizabeth F. CabreraAbstract:It is often assumed that Automatic Teller Machines (ATMs) are inherently easy to use and require no training. However, there is evidence to suggest that ATM users do experience difficulty when learning to use the system. The purpose of the present study was to conduct an in-depth analysis of ATM usage by older adults. Our approach consisted of telephone interviews followed by structured individual interviews. The goals were to understand the problems encountered by ATM users, to determine how ATMs might be better designed and to assess the training needs of older individuals. The phone interview data provide information about the relationships between age, sex and ATM usage within the adult sample, as well as information about why some people choose not to use ATMs. The structured interview data provide a more in-depth view of the concerns of both users and non-users, and information about training needs. The training and design implications of the results are discussed.
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Training Older Adults to Use Automatic Teller Machines
Human factors, 1996Co-Authors: Wendy A. Rogers, Arthur D. Fisk, Sherry E. Mead, Neff Walker, Elizabeth F. CabreraAbstract:The present study assessed the success of several instructional programs in teaching the use of Automatic Teller Machines (ATMs). Fifty-six older adults (aged 61 to 81) participated in the study, randomly assigned to each of four, 14-member groups. The description group received only a general overview of an ATM; the text guide group received written instructions for performing various transactions on an ATM; the pictorial guide group received written instructions accompanied by pictures of corresponding ATM screens; and the online tutorial group completed a step-by-step tutorial on a simulated ATM. Participants practiced on an ATM simulator. They were tested after a 24-h interval on their ability to perform familiar transactions on an unfamiliar ATM simulator and to perform completely novel transactions. Accuracy was best for the online tutorial group, intermediate for the text and pictorial guide groups, and worst for the description group. These data demonstrate both the importance of providing older a...
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Training New Technology: Automatic Teller Machines and Older Adults
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 1995Co-Authors: Brian A. Jamieson, Sherry E. Mead, Elizabeth F. Cabrera, Gabriel K. RousseauAbstract:The purpose of the present study was to assess the benefits of providing on-line training for an Automatic Teller machine (ATM). An ATM simulator was developed for the study, and older adults (65-80) served as the subjects. Subjects were assigned to one of two conditions. Half of the subjects were given a written description of how the ATM worked. The other half went through an on-line tutorial, which showed them how to perform transactions on the simulator. After performing 30 transactions on the simulator, subjects were transferred to a new ATM simulator that was topographically different. The subjects who received the on-line tutorial performed more transactions correctly during acquisition, and were better able to transfer their skills to a different ATM simulator and to novel transactions.
Wendy A. Rogers - One of the best experts on this subject based on the ideXlab platform.
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An analysis of Automatic Teller machine usage by older adults: A structured interview approach
Applied ergonomics, 1997Co-Authors: Wendy A. Rogers, D. Kristen Gilbert, Elizabeth F. CabreraAbstract:It is often assumed that Automatic Teller Machines (ATMs) are inherently easy to use and require no training. However, there is evidence to suggest that ATM users do experience difficulty when learning to use the system. The purpose of the present study was to conduct an in-depth analysis of ATM usage by older adults. Our approach consisted of telephone interviews followed by structured individual interviews. The goals were to understand the problems encountered by ATM users, to determine how ATMs might be better designed and to assess the training needs of older individuals. The phone interview data provide information about the relationships between age, sex and ATM usage within the adult sample, as well as information about why some people choose not to use ATMs. The structured interview data provide a more in-depth view of the concerns of both users and non-users, and information about training needs. The training and design implications of the results are discussed.
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Training Older Adults to Use Automatic Teller Machines
Human factors, 1996Co-Authors: Wendy A. Rogers, Arthur D. Fisk, Sherry E. Mead, Neff Walker, Elizabeth F. CabreraAbstract:The present study assessed the success of several instructional programs in teaching the use of Automatic Teller Machines (ATMs). Fifty-six older adults (aged 61 to 81) participated in the study, randomly assigned to each of four, 14-member groups. The description group received only a general overview of an ATM; the text guide group received written instructions for performing various transactions on an ATM; the pictorial guide group received written instructions accompanied by pictures of corresponding ATM screens; and the online tutorial group completed a step-by-step tutorial on a simulated ATM. Participants practiced on an ATM simulator. They were tested after a 24-h interval on their ability to perform familiar transactions on an unfamiliar ATM simulator and to perform completely novel transactions. Accuracy was best for the online tutorial group, intermediate for the text and pictorial guide groups, and worst for the description group. These data demonstrate both the importance of providing older a...
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An In-Depth Analysis of Automatic Teller Machine Usage by Older Adults
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 1994Co-Authors: Wendy A. Rogers, D. Kristen GilbertAbstract:The present study investigated the usage of Automatic Teller Machines (ATMs) by older adults. We conducted 100 telephone interviews of older adults wherein we queried subjects about their frequency of ATM usage. From this pool of individuals we chose eight frequent users and eight intermediate users to participate in an in-depth structured interview. The phone and structured interviews provided detailed information about usage patterns and general ATM knowledge of older adults. The interviewing technique provided insight into the concerns of older adults and the problems they encounter when using ATM technology. The results of this study provide information relevant to design and training for ATMs. Although the data are derived from a sample of older adults, any improvements of design, safety, or training will be beneficial to the population of users as a whole.
Chaoxiang Yang - One of the best experts on this subject based on the ideXlab platform.
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User performance effects with graphical icons and training for elderly novice users: A case study on Automatic Teller Machines.
Applied ergonomics, 2019Co-Authors: He Huang, Minggang Yang, Chaoxiang YangAbstract:Abstract This study investigated the effects with training and graphical icons on task performance for elderly novice users on Automatic Teller Machines (ATMs). 124 elderly novice users who had no prior ATM experience participated in the training and test of ATM usage. Participants in the control group (n = 62) were training to use the traditional text-based ATM interface meanwhile those in the experimental group (n = 62) were training to use the alternative ATM interface with graphical icons. They were asked to learn how to perform three major tasks of ATMs. A test immediately following the training and a test one month after training was carried out. Task completion score was used for measuring user performance. The results showed although training could help elderly novice users succeed in learning to use ATMs, they still had a significant decline in user performance in the test one month later compared with the immediate test. Participants of the experimental group outperformed those of the control group in both the immediate test and one month test after training, especially in the latter. The finding suggested graphical icons could help to improve the learning and retention of ATM usage for elderly novice users, especially the latter, which would compensate for the drawback of training and reduce forgetting rate to some extent. Well-designed graphical icons could benefit elderly novice users much from learning phase to retention phase. The findings of this study can be applied to guide the design and development of ATMs or other public technology devices considering elderly novice users.
Sungsoo Yoon - One of the best experts on this subject based on the ideXlab platform.
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Efficient Banknote Recognition Based on Selection of Discriminative Regions with One-Dimensional Visible-Light Line Sensor
MDPI AG, 2016Co-Authors: Tuyen Danh Pham, Young Ho Park, Seung Yong Kwon, Kang Ryoung Park, Dae Sik Jeong, Sungsoo YoonAbstract:Banknote papers are Automatically recognized and classified in various Machines, such as vending Machines, Automatic Teller Machines (ATM), and banknote-counting Machines. Previous studies on Automatic classification of banknotes have been based on the optical characteristics of banknote papers. On each banknote image, there are regions more distinguishable than others in terms of banknote types, sides, and directions. However, there has been little previous research on banknote recognition that has addressed the selection of distinguishable areas. To overcome this problem, we propose a method for recognizing banknotes by selecting more discriminative regions based on similarity mapping, using images captured by a one-dimensional visible light line sensor. Experimental results with various types of banknote databases show that our proposed method outperforms previous methods
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A High Performance Banknote Recognition System Based on a One-Dimensional Visible Light Line Sensor
MDPI AG, 2015Co-Authors: Young Ho Park, Tuyen Danh Pham, Seung Yong Kwon, Kang Ryoung Park, Dae Sik Jeong, Sungsoo YoonAbstract:An algorithm for recognizing banknotes is required in many fields, such as banknote-counting Machines and Automatic Teller Machines (ATM). Due to the size and cost limitations of banknote-counting Machines and ATMs, the banknote image is usually captured by a one-dimensional (line) sensor instead of a conventional two-dimensional (area) sensor. Because the banknote image is captured by the line sensor while it is moved at fast speed through the rollers inside the banknote-counting machine or ATM, misalignment, geometric distortion, and non-uniform illumination of the captured images frequently occur, which degrades the banknote recognition accuracy. To overcome these problems, we propose a new method for recognizing banknotes. The experimental results using two-fold cross-validation for 61,240 United States dollar (USD) images show that the pre-classification error rate is 0%, and the average error rate for the final recognition of the USD banknotes is 0.114%
D. Kristen Gilbert - One of the best experts on this subject based on the ideXlab platform.
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An analysis of Automatic Teller machine usage by older adults: A structured interview approach
Applied ergonomics, 1997Co-Authors: Wendy A. Rogers, D. Kristen Gilbert, Elizabeth F. CabreraAbstract:It is often assumed that Automatic Teller Machines (ATMs) are inherently easy to use and require no training. However, there is evidence to suggest that ATM users do experience difficulty when learning to use the system. The purpose of the present study was to conduct an in-depth analysis of ATM usage by older adults. Our approach consisted of telephone interviews followed by structured individual interviews. The goals were to understand the problems encountered by ATM users, to determine how ATMs might be better designed and to assess the training needs of older individuals. The phone interview data provide information about the relationships between age, sex and ATM usage within the adult sample, as well as information about why some people choose not to use ATMs. The structured interview data provide a more in-depth view of the concerns of both users and non-users, and information about training needs. The training and design implications of the results are discussed.
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An In-Depth Analysis of Automatic Teller Machine Usage by Older Adults
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 1994Co-Authors: Wendy A. Rogers, D. Kristen GilbertAbstract:The present study investigated the usage of Automatic Teller Machines (ATMs) by older adults. We conducted 100 telephone interviews of older adults wherein we queried subjects about their frequency of ATM usage. From this pool of individuals we chose eight frequent users and eight intermediate users to participate in an in-depth structured interview. The phone and structured interviews provided detailed information about usage patterns and general ATM knowledge of older adults. The interviewing technique provided insight into the concerns of older adults and the problems they encounter when using ATM technology. The results of this study provide information relevant to design and training for ATMs. Although the data are derived from a sample of older adults, any improvements of design, safety, or training will be beneficial to the population of users as a whole.
