The Experts below are selected from a list of 309 Experts worldwide ranked by ideXlab platform
Cathy Goodwin - One of the best experts on this subject based on the ideXlab platform.
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Communality as a Dimension of Service Relationships
Journal of Consumer Psychology, 1996Co-Authors: Cathy GoodwinAbstract:This article proposes a construct, Communality, that can be used to differentiate service relations. Theoretical development of this construct suggests that (a) Communality will affect the way consumers interpret behaviors of service providers and fellow consumers; (b) marketing variables can influence the degree to which consumers anticipate and experience Communality; and (c) conflicting relationship norms will have consequences for service outcomes. A model and propositions are presented, along with suggestions for operationalizing the construct and developing future research.
Elena Carletti - One of the best experts on this subject based on the ideXlab platform.
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asset commonality debt maturity and systemic risk
Journal of Financial Economics, 2012Co-Authors: Franklin Allen, Ana Babus, Elena CarlettiAbstract:We develop a model in which asset commonality and short-term debt of banks interact to generate excessive systemic risk. Banks swap assets to diversify their individual risk. Two asset structures arise. In a clustered structure, groups of banks hold common asset portfolios and default together. In an unclustered structure, defaults are more dispersed. Portfolio quality of individual banks is opaque but can be inferred by creditors from aggregate signals about bank solvency. When bank debt is short-term, creditors do not roll over in response to adverse signals and all banks are inefficiently liquidated. This information contagion is more likely under clustered asset structures. In contrast, when bank debt is long-term, welfare is the same under both asset structures.
Madeline E Heilman - One of the best experts on this subject based on the ideXlab platform.
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expressing pride effects on perceived agency Communality and stereotype based gender disparities
Journal of Applied Psychology, 2016Co-Authors: Prisca Brosi, Matthias Sporrle, Isabell M Welpe, Madeline E HeilmanAbstract:Two experimental studies were conducted to investigate how the expression of pride shapes agency-related and Communality-related judgments, and how those judgments differ when the pride expresser is a man or a woman. Results indicated that the expression of pride (as compared to the expression of happiness) had positive effects on perceptions of agency and inferences about task-oriented leadership competence, and negative effects on perceptions of Communality and inferences about people-oriented leadership competence. Pride expression also elevated ascriptions of interpersonal hostility. For agency-related judgments and ascriptions of interpersonal hostility, these effects were consistently stronger when the pride expresser was a woman than a man. Moreover, the expression of pride was found to affect disparities in judgments about men and women, eliminating the stereotype-consistent differences that were evident when happiness was expressed. With a display of pride women were not seen as any more deficient in agency-related attributes and competencies, nor were they seen as any more exceptional in Communality-related attributes and competencies, than were men. (PsycINFO Database Record
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why are women penalized for success at male tasks the implied Communality deficit
Journal of Applied Psychology, 2007Co-Authors: Madeline E Heilman, Tyler G OkimotoAbstract:In 3 experimental studies, the authors tested the idea that penalties women incur for success in traditionally male areas arise from a perceived deficit in nurturing and socially sensitive communal attributes that is implied by their success. The authors therefore expected that providing information of Communality would prevent these penalties. Results indicated that the negativity directed at successful female managers--in ratings of likability, interpersonal hostility, and boss desirability--was mitigated when there was indication that they were communal. This ameliorative effect occurred only when the information was clearly indicative of communal attributes (Study 1) and when it could be unambiguously attributed to the female manager (Study 2); furthermore, these penalties were averted when Communality was conveyed by role information (motherhood status) or by behavior (Study 3). These findings support the idea that penalties for women's success in male domains result from the perceived violation of gender-stereotypic prescriptions.
Alain Pinsonneault - One of the best experts on this subject based on the ideXlab platform.
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applying relationship theories to web site design development and validation of a site Communality scale
Information Systems Journal, 2009Co-Authors: Daniel Tomiuk, Alain PinsonneaultAbstract:Our study investigates whether relationship theories can be of help in designing web sites which foster greater customer loyalty. Based on literature reviews of Communal-Relationship Theory from Social Psychology, Communality from marketing research and related concepts (e.g. commercial friendships), we develop and refine a multidimensional measure of ‘site Communality’ using a sample of 305 participants. Each visited one among several real web sites chosen across three industries (i.e. banking, pharmaceuticals and insurance). We define site Communality as the extent to which web site content signals that a company's relationship with its customers goes beyond the formal, ‘tit for tat’ business dealings that are typically expected from purely commercial exchanges, and instead, more closely abide by the norms and behaviours evocative of friendships and/or family relations. Our results indicate that demonstration of caring, role spanning and authenticity/genuineness are its most important dimensions. Preliminary, findings also show that site Communality is positively related to the benevolence dimension of online trust which is an important antecedent of loyalty. The practical implications of our study are discussed in the form of recommendations to help companies in designing web sites high in site Communality.
Chris R Brewin - One of the best experts on this subject based on the ideXlab platform.
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voluntary and involuntary emotional memory following an analogue traumatic stressor the differential effects of Communality in men and women
Journal of Behavior Therapy and Experimental Psychiatry, 2014Co-Authors: Sunjeev K Kamboj, Lucy Oldfield, Alana Loewenberger, Ravi K Das, James A Bisby, Chris R BrewinAbstract:Background: Men and women show differences in performance on emotional processing tasks. Sex also interacts with personality traits to affect information processing. Here we examine effects of sex, and two personality traits that are differentially expressed in men and women – instrumentality and Communality – on voluntary and involuntary memory for distressing video-footage. / Methods: On session one, participants (n = 39 men; 40 women) completed the Bem Sex-Role Inventory, which assesses communal and instrumental traits. After viewing film-footage of death/serious injury, participants recorded daily involuntary memories (intrusions) relating to the footage on an online diary for seven days, returning on day eight for a second session to perform a voluntary memory task relating to the film. / Results: Communality interacted with sex such that men with higher levels of Communality reported more frequent involuntary memories. Alternatively, a Communality × sex interaction reflected a tendency for women with high levels of Communality to perform more poorly on the voluntary recognition memory task. / Limitations: The study involved healthy volunteers with no history of significant psychological disorder. Future research with clinical populations will help to determine the generalizability of the current findings. / Conclusion: Communality has separate effects on voluntary and involuntary emotional memory. We suggest that high levels of Communality in men and women may confer vulnerability to the negative effects of stressful events either through the over-encoding of sensory/perceptual-information in men or the reduced encoding of contextualised, verbally-based, voluntarily accessible representations in women.