The Experts below are selected from a list of 27933 Experts worldwide ranked by ideXlab platform

James E. Grunig - One of the best experts on this subject based on the ideXlab platform.

  • problem solving and Communicative Action a situational theory of problem solving
    Journal of Communication, 2011
    Co-Authors: Jeong Nam Kim, James E. Grunig
    Abstract:

    This article introduces the situational theory of problem solving (theory of problem solving) as an extended and generalized version of the situational theory of publics (theory of publics). The theory of problem solving introduces a new concept, Communicative Action in problem solving, as its dependent variable. To explain Communicative Action, the theory of problem solving refines the independent variables of the theory of publics: problem recognition, constraint recognition, involvement recognition, and referent criterion. Finally, it introduces a new variable: situational motivation in problem solving. The new motivational variable mediates the effects of antecedent perceptual variables on Communicative behavior. We report the supporting evidence for theoretical propositions of the new theory based on structural equation modeling (SEM) testing using survey data.

  • Reconceptualizing the Communicative Action of Publics: Acquisition, Selection, and Transmission of Information in Problematic Situations
    International Journal of Strategic Communication, 2010
    Co-Authors: Jeong Nam Kim, James E. Grunig
    Abstract:

    This article proposes a new concept about communication behaviors related to problem solving. Communicative Action is epiphenomenal to problem solving: As problem solvers, members of a public use communication as an instrument to cope with their problematic life situations. A good theoretical description of the Communicative features of problem solving, therefore, is critical to understanding the social phenomena related to the development and behavior of publics. In existing literature, however, communication behaviors are conceptualized mostly as acts of information acquisition with little regard to other Communicative Actions such as information transmission. In this article, we propose a new model, Communicative Action in problem solving, which encompasses broader aspects of communication behaviors related to a problematic life situation: information acquisition, information selection, and information transmission. We then test the reliability and validity of the new construct for one personal and two...

Jeong Nam Kim - One of the best experts on this subject based on the ideXlab platform.

  • Communication and cybercoping: Coping with chronic illness through Communicative Action in online support networks
    Journal of Health Communication, 2014
    Co-Authors: Jeong Nam Kim, Seungyoon Lee
    Abstract:

    Computer-mediated communication, specifically blogs, has expanded the range of the Communicative Action of patients with chronic disease from information seeking to information forwarding. The authors examine the effects of these 2 types of Communicative Action on perceived affective and physical coping outcomes. Using a survey dataset of 254 chronic disease patients, the authors tested 2 models using structural equation modeling: first, the effects of Communicative Action about chronic illness on coping outcomes; and second, the mediating role of emotion-focused and problem-focused coping processes. Findings indicate overall positive effects of Communicative Action on coping processes and outcomes, yet with different magnitudes of effects depending on the dimensions of communication behavior, the coping process, and outcome. Implications for patients and health care providers are discussed.

  • problem solving and Communicative Action a situational theory of problem solving
    Journal of Communication, 2011
    Co-Authors: Jeong Nam Kim, James E. Grunig
    Abstract:

    This article introduces the situational theory of problem solving (theory of problem solving) as an extended and generalized version of the situational theory of publics (theory of publics). The theory of problem solving introduces a new concept, Communicative Action in problem solving, as its dependent variable. To explain Communicative Action, the theory of problem solving refines the independent variables of the theory of publics: problem recognition, constraint recognition, involvement recognition, and referent criterion. Finally, it introduces a new variable: situational motivation in problem solving. The new motivational variable mediates the effects of antecedent perceptual variables on Communicative behavior. We report the supporting evidence for theoretical propositions of the new theory based on structural equation modeling (SEM) testing using survey data.

  • Tourism Loyalty: An Extended Communicative Action Model
    2010
    Co-Authors: Suh-hee Choi, Jeong Nam Kim, Liping A. Cai
    Abstract:

    The present study investigates tourists’ Communicative Action and its relationship with their loyalty towards destinations. Founded on the concept of Communicative Action in problem solving proposed by Kim, Grunig and Ni (2010) and drawn on the syntheses of literature about information behavior and tourism, the study suggests a conceptual model of loyalty-based Communicative Action in tourism. Three dimensions of Communicative Action are identified: acquisition, selection, and transmission of information. Tourists’ loyalty and its relationship with each dimension of Communicative Action are examined. This study proposes that the degree of these dimensions increase with higher levels of loyalty. The model further indicates that different patterns of Communicative Action would be observable among individuals with different levels of behavioral and attitudinal loyalty.

  • Reconceptualizing the Communicative Action of Publics: Acquisition, Selection, and Transmission of Information in Problematic Situations
    International Journal of Strategic Communication, 2010
    Co-Authors: Jeong Nam Kim, James E. Grunig
    Abstract:

    This article proposes a new concept about communication behaviors related to problem solving. Communicative Action is epiphenomenal to problem solving: As problem solvers, members of a public use communication as an instrument to cope with their problematic life situations. A good theoretical description of the Communicative features of problem solving, therefore, is critical to understanding the social phenomena related to the development and behavior of publics. In existing literature, however, communication behaviors are conceptualized mostly as acts of information acquisition with little regard to other Communicative Actions such as information transmission. In this article, we propose a new model, Communicative Action in problem solving, which encompasses broader aspects of communication behaviors related to a problematic life situation: information acquisition, information selection, and information transmission. We then test the reliability and validity of the new construct for one personal and two...

Jan L G Dietz - One of the best experts on this subject based on the ideXlab platform.

  • Communicative Action based business process and information systems modelling with demo
    Information Systems Journal, 1999
    Co-Authors: Victor E Van Reijswoud, Hans B F Mulder, Jan L G Dietz
    Abstract:

    . Abstract. The field of Communicative Action-based modelling of business processes and information systems has attracted more and more attention in recent years. Inspired by the seminal work of Winograd and Flores, researchers have proposed several modelling approaches. In this article we discuss Communicative Action-based modelling approaches in general and the DEMO (dynamic essential modelling of organizations) approach in particular. Besides establishing the theoretical foundations of this modelling approach, we also apply DEMO to a case study, and we discuss how the resulting models can be used for information systems design and business process optimization.

  • Communicative Action‐based business process and information systems modelling with DEMO
    Information Systems Journal, 1999
    Co-Authors: Victor E. Van Reijswoud, Hans B F Mulder, Jan L G Dietz
    Abstract:

    . Abstract. The field of Communicative Action-based modelling of business processes and information systems has attracted more and more attention in recent years. Inspired by the seminal work of Winograd and Flores, researchers have proposed several modelling approaches. In this article we discuss Communicative Action-based modelling approaches in general and the DEMO (dynamic essential modelling of organizations) approach in particular. Besides establishing the theoretical foundations of this modelling approach, we also apply DEMO to a case study, and we discuss how the resulting models can be used for information systems design and business process optimization.

  • speech acts or Communicative Action
    European Conference on Computer Supported Cooperative Work, 1991
    Co-Authors: Jan L G Dietz, G A M Widdershoven
    Abstract:

    Systems for supporting communication in organizations should be founded on a theory of language and communication. A well-known theory for this purpose is speech act theory, developed by Austin and Searle. Flores e.a. used this theory for the design of THE COORDINATOR. Speech act theory however has some serious shortcomings which are brought to the fore by Habermas. His examination of Searle's theory leads to the development of an alternative theory: the theory of Communicative Action. In this paper both theories are described to the extent considered necessary to discuss the shortcomings of the speech act theory and to show the superiority of the theory of Communicative Action. In addition the consequences of the latter for the design of communication supporting systems are revealed by a critical discussion of the fundamental assumptions and the practical design of THE COORDINATOR.

  • ECSCW - Speech acts or Communicative Action
    Proceedings of the Second European Conference on Computer-Supported Cooperative Work ECSCW ’91, 1991
    Co-Authors: Jan L G Dietz, G A M Widdershoven
    Abstract:

    Systems for supporting communication in organizations should be founded on a theory of language and communication. A well-known theory for this purpose is speech act theory, developed by Austin and Searle. Flores e.a. used this theory for the design of THE COORDINATOR. Speech act theory however has some serious shortcomings which are brought to the fore by Habermas. His examination of Searle's theory leads to the development of an alternative theory: the theory of Communicative Action. In this paper both theories are described to the extent considered necessary to discuss the shortcomings of the speech act theory and to show the superiority of the theory of Communicative Action. In addition the consequences of the latter for the design of communication supporting systems are revealed by a critical discussion of the fundamental assumptions and the practical design of THE COORDINATOR.

Thomas Jacobson - One of the best experts on this subject based on the ideXlab platform.

  • a Communicative Action approach to evaluating citizen support for a government s smoking policies
    Journal of Communication, 2013
    Co-Authors: Leanne Chang, Thomas Jacobson, Weiyu Zhang
    Abstract:

    This study examines the Communicative grounds of democratic legitimacy in a hybrid political system, Singapore, by applying Habermas's theory of Communicative Action. The theory holds that citizens will be more likely to accept the rightfulness of a political order to the extent that they recognize its orientation as being Communicative, oriented to increasing reciprocal understanding with the public. Assessments of Communicative Action are indicated by 2 conditions: whether citizens agree with government claims and whether citizens perceive opportunities to engage in dialog with policymakers in public discourse. The Communicative Action approach is tested using the case of Singapore government's Action on smoking control. National survey results indicate that selected validity conditions and speech conditions are positively associated with legitimacy appraisals.

  • measuring participation as Communicative Action a case study of citizen involvement in and assessment of a city s smoking cessation policy making process
    Journal of Communication, 2010
    Co-Authors: Leanne Chang, Thomas Jacobson
    Abstract:

    This article adopts an operational protocol for evaluating participation from Jurgen Habermas's theory of Communicative Action. The research setting is citizen participation in a city government's policy-making process on smoking in public places. Participation as Communicative Action is evaluated by the extent to which citizens accept the validity of what policy makers say and by whether citizens feel that they can raise concerns about a proposed policy in unrestricted communication environments. Findings indicate that citizens feel participatory in a decision-making process if they recognize policy makers' validity claims and perceive uncoerced speech conditions. Communicative Action variables exercise significant predictability on a dependent variable indicating policy legitimacy.

Leanne Chang - One of the best experts on this subject based on the ideXlab platform.

  • a Communicative Action approach to evaluating citizen support for a government s smoking policies
    Journal of Communication, 2013
    Co-Authors: Leanne Chang, Thomas Jacobson, Weiyu Zhang
    Abstract:

    This study examines the Communicative grounds of democratic legitimacy in a hybrid political system, Singapore, by applying Habermas's theory of Communicative Action. The theory holds that citizens will be more likely to accept the rightfulness of a political order to the extent that they recognize its orientation as being Communicative, oriented to increasing reciprocal understanding with the public. Assessments of Communicative Action are indicated by 2 conditions: whether citizens agree with government claims and whether citizens perceive opportunities to engage in dialog with policymakers in public discourse. The Communicative Action approach is tested using the case of Singapore government's Action on smoking control. National survey results indicate that selected validity conditions and speech conditions are positively associated with legitimacy appraisals.

  • measuring participation as Communicative Action a case study of citizen involvement in and assessment of a city s smoking cessation policy making process
    Journal of Communication, 2010
    Co-Authors: Leanne Chang, Thomas Jacobson
    Abstract:

    This article adopts an operational protocol for evaluating participation from Jurgen Habermas's theory of Communicative Action. The research setting is citizen participation in a city government's policy-making process on smoking in public places. Participation as Communicative Action is evaluated by the extent to which citizens accept the validity of what policy makers say and by whether citizens feel that they can raise concerns about a proposed policy in unrestricted communication environments. Findings indicate that citizens feel participatory in a decision-making process if they recognize policy makers' validity claims and perceive uncoerced speech conditions. Communicative Action variables exercise significant predictability on a dependent variable indicating policy legitimacy.