The Experts below are selected from a list of 131973 Experts worldwide ranked by ideXlab platform
Graham Leslie Bradley - One of the best experts on this subject based on the ideXlab platform.
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Antecedents and Consequences of Consumer Value A Longitudinal Study of Timeshare Owners
Journal of Travel Research, 2011Co-Authors: Graham Leslie Bradley, Beverley SparksAbstract:Why do travel and tourism Consumers appraise products as more or less favorable, and what makes them change their appraisals over time? In addressing these two fundamental questions, we focus on the construct of Consumer Value, a construct often regarded as pivotal in determining customer satisfaction and loyalty. In this article, we propose and test a model of the antecedents and consequences of change in Consumer Value. We used a key sector of the tourism industry, timeshare, as the context for this research. Self-report data were obtained from 580 owners of timeshare on two occasions, 12 months apart. Results from this longitudinal study showed that selected Consumer, product, consumption experience, and learning experience factors predicted changes in Value, and these Value changes, in turn, predicted shifts over time in satisfaction and repurchase intent. The findings provide new insights as to the role of Value in Consumer appraisals and actions.
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Dimensions and correlates of Consumer Value: an application to the timeshare industry.
International Journal of Hospitality Management, 2008Co-Authors: Beverley Sparks, Kenneth John Butcher, Graham Leslie BradleyAbstract:Abstract The concept of Consumer Value has been hailed as the “very underpinning” of marketing, yet the concept has been subjected to limited empirical research, particularly in the hospitality industry. This study investigates the Value that Consumers derive from ownership of timeshare holiday products. A total of 785 people answered questions regarding their background, timeshare ownership, valuing of timeshare, and satisfaction with timeshare. Confirmatory factor analyses showed Consumer Value to be a multi-dimensional construct comprising opportunities for relaxation, gift-giving, status, quality, flexibility, fun, new experiences, and financial benefits. These Value dimensions varied with other factors such as type of timeshare ownership (e.g., weeks, points).
Henrikki Tikkanen - One of the best experts on this subject based on the ideXlab platform.
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Creating novel Consumer Value vs. capturing Value: Strategic emphases and financial performance implications
Journal of Business Research, 2013Co-Authors: Jaakko Aspara, Henrikki TikkanenAbstract:Abstract Business researchers have a growing interest in Value creation perspectives to firm strategy. The present article provides a novel examination of the financial performance implications of strategic emphases on creating novel Consumer Value vs. capturing Value, by taking a configuration approach to strategy. The empirical study examines the strategic orientations and financial performances of a sample of firms, from a survey of over 500 companies. The results indicate that a strategic emphasis on neither novel Consumer Value creation nor Value capture has independent linear influence on profitable firm growth. Yet, the results also reveal that certain strategic configurations are more feasible than others, in terms of profitable growth. Among both large and small firms, firms with high emphasis on novel Consumer Value creation and low on Value capture exhibited above-average profitable growth. A high emphasis on both novel Consumer Value creation and Value capture, in turn, appears to be a feasible configuration for large firms but less feasible for small firms. The authors also examine the moderating effects of environmental turbulence.
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Creating Novel Consumer Value vs. Capturing Value: Strategic Emphases and Financial Performance Implications
2010Co-Authors: Jaakko Aspara, Henrikki TikkanenAbstract:Business researchers have a growing interest in Value creation perspectives to firm strategy. The present article provides a novel examination of the financial performance implications of strategic emphases on (i) creating novel Consumer Value vs. (ii) capturing Value. The empirical study examines the strategic orientations and financial performances of a sample of firms, from a survey of over 500 companies. The results indicate that neither strategic emphasis on novel Consumer Value creation nor Value capture have independent linear influence on profitable firm growth. Yet, the results also reveal that certain strategic configurations are more feasible than others, in terms of average profitable growth. For both large and small firms, firms with high emphasis on novel Consumer Value creation and low on Value capture are found to have above-average profitable growth. A high emphasis on both novel Consumer Value creation and Value capture, in turn, is found to be a feasible configuration for large firms but less feasible for small firms. The moderating effects of environmental turbulence are also examined.
Rebekah Russellbennett - One of the best experts on this subject based on the ideXlab platform.
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a social marketing approach to Value creation in a well women s health service
Journal of Marketing Management, 2011Co-Authors: Nadia Zainuddin, Josephine Previte, Rebekah RussellbennettAbstract:Understanding Consumer Value is imperative in health care, as the receipt of Value drives the demand for health care services. While there is increasing research into health care that adopts an economic approach to Value, this paper investigates a non-financial exchange context using an experiential approach to Value, guided by social marketing thinking on behaviour change. An experiential approach is deemed more appropriate for government health care services that are free and preventative rather than for treatment purposes. Thus, instead of using an illness paradigm to view health-services outcomes, the researchers applied a wellness paradigm. Data from 25 depth interviews have been analysed by the authors to demonstrate how social marketing thinking has guided the identification of six themes that represent four dimensions of Value (functional, emotional, social, and altruistic) evident during the health care consumption process of a free government service.
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a social marketing approach to Value creation in a well women s health service
QUT Business School, 2011Co-Authors: Nadia Zainuddin, Josephine Previte, Rebekah RussellbennettAbstract:Understanding Consumer Value is imperative in health care as the receipt of Value drives the demand for health care services. While there is increasing research into health-care that adopts an economic approach to Value, this paper investigates a non-financial exchange context and uses an experiential approach to Value, guided by a social marketing approach to behaviour change. An experiential approach is deemed more appropriate for government health-care services that are free and for preventative rather than treatment purposes. Thus instead of using an illness-paradigm to view health services outcomes, we adopt a wellness paradigm. Using qualitative data gathered during 25 depth interviews the authors demonstrate how social marketing thinking has guided the identification of six themes that represent four dimensions of Value (functional, emotional, social and altruistic) evident during the health care consumption process of a free government service.
Beverley Sparks - One of the best experts on this subject based on the ideXlab platform.
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Antecedents and Consequences of Consumer Value A Longitudinal Study of Timeshare Owners
Journal of Travel Research, 2011Co-Authors: Graham Leslie Bradley, Beverley SparksAbstract:Why do travel and tourism Consumers appraise products as more or less favorable, and what makes them change their appraisals over time? In addressing these two fundamental questions, we focus on the construct of Consumer Value, a construct often regarded as pivotal in determining customer satisfaction and loyalty. In this article, we propose and test a model of the antecedents and consequences of change in Consumer Value. We used a key sector of the tourism industry, timeshare, as the context for this research. Self-report data were obtained from 580 owners of timeshare on two occasions, 12 months apart. Results from this longitudinal study showed that selected Consumer, product, consumption experience, and learning experience factors predicted changes in Value, and these Value changes, in turn, predicted shifts over time in satisfaction and repurchase intent. The findings provide new insights as to the role of Value in Consumer appraisals and actions.
-
Dimensions and correlates of Consumer Value: an application to the timeshare industry.
International Journal of Hospitality Management, 2008Co-Authors: Beverley Sparks, Kenneth John Butcher, Graham Leslie BradleyAbstract:Abstract The concept of Consumer Value has been hailed as the “very underpinning” of marketing, yet the concept has been subjected to limited empirical research, particularly in the hospitality industry. This study investigates the Value that Consumers derive from ownership of timeshare holiday products. A total of 785 people answered questions regarding their background, timeshare ownership, valuing of timeshare, and satisfaction with timeshare. Confirmatory factor analyses showed Consumer Value to be a multi-dimensional construct comprising opportunities for relaxation, gift-giving, status, quality, flexibility, fun, new experiences, and financial benefits. These Value dimensions varied with other factors such as type of timeshare ownership (e.g., weeks, points).
Athanasios Krystallis - One of the best experts on this subject based on the ideXlab platform.
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Consumer Value perceptions of food products from emerging processing technologies a cross cultural exploration
Food Quality and Preference, 2015Co-Authors: Toula Perrea, Klaus G Grunert, Athanasios KrystallisAbstract:Abstract Through a qualitative research approach, the present paper aims to explore the range and type of ‘Values’ and ‘costs’ in formulating overall Consumer Value (CV) perceptions, in association with two emerging processing technologies that at the outset are neither distinctly positive nor negative in the eyes of Consumers, in two culturally variant contexts, namely a Western society where technology is often met with skepticism (i.e., the UK); and a non-Western society where technology plays a reassuring role regarding concerns about food safety and quality (i.e., China). Results reveal that the most important Value and cost dimensions that define CV perceptions are reasoned and utility-related, in particular ‘functional (i.e., economic) Value’ and ‘performance (i.e., taste-related) cost’. Moreover, additional Value and cost types of affective nature play an important role, such as ‘emotional Value’, ‘(dis)trust’ and ‘(un)familiarity’. Furthermore, a number of differences emerge when CV perceptions are related to participants’ differences in attitude to technological progress (i.e., pro- or counter-technology individuals), lending support to the assumption that Consumers with different general attitudes towards technological progress would differ in the number and type of Value–cost dimensions that define their CV trade-offs. Finally, a between-countries comparison revealed that counter-technology Consumers in both cultural contexts share more Value and cost perceptions than their pro-technology counterparts, who ‘allow’ more room for cultural discrepancies to impact on their CV perceptions. Overall, findings support the view that CV perceptions in the context of food produced by means of emerging processing technologies can be successfully analyzed using a multidimensional conceptualization, where CV is seen as the outcome of a trade-off among a number of ‘competing’ Value and cost dimensions.