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Russell Cropanzano - One of the best experts on this subject based on the ideXlab platform.

  • the relationship of Emotional Exhaustion to work attitudes job performance and organizational citizenship behaviors
    Journal of Applied Psychology, 2003
    Co-Authors: Russell Cropanzano, Deborah E Rupp, Zinta S Byrne
    Abstract:

    The authors investigated the negative consequences of Emotional Exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that Emotional Exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between Emotional Exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, Emotional Exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.

  • RESEARCH REPORTS Emotional Exhaustion as a Predictor of Job Performance and Voluntary Turnover
    1998
    Co-Authors: A. Wright, Russell Cropanzano
    Abstract:

    Recent research suggests that a better understanding of Emotional Exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of Emotional Exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA) were used as control variables. Whereas Emotional Exhaustion was unrelated to job satisfaction, it was associated with both performance and subsequent turnover. In addition, the relationship between Emotional Exhaustion and performance and also between Emotional Exhaustion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.

  • Emotional Exhaustion as a predictor of job performance and voluntary turnover
    Journal of Applied Psychology, 1998
    Co-Authors: Thomas A Wright, Russell Cropanzano
    Abstract:

    : Recent research suggests that a better understanding of Emotional Exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of Emotional Exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA) were used as control variables. Whereas Emotional Exhaustion was unrelated to job satisfaction, it was associated with both performance and subsequent turnover. In addition, the relationship between Emotional Exhaustion and performance and also between Emotional Exhaustion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.

Zinta S Byrne - One of the best experts on this subject based on the ideXlab platform.

Lisa M Moynihan - One of the best experts on this subject based on the ideXlab platform.

  • display rule regulators the relationship between supervisors and worker Emotional Exhaustion
    Journal of Applied Psychology, 2005
    Co-Authors: Steffanie L Wilk, Lisa M Moynihan
    Abstract:

    : This field study examined the effect of supervisory regulation of display rules--the rules about what kind of emotion to express on the job (R. Ekman, 1992; A. Rafaeli & R. I. Sutton, 1987)--on the Emotional Exhaustion of subordinates. On the basis of a sample of 940 call center employees, the authors found that worker Emotional Exhaustion varied across supervisors within jobs, suggesting that emotion work is influenced at the supervisory, rather than job, level. Moreover, the authors found that the importance supervisors place on interpersonal job demands of their workers was positively related to worker Emotional Exhaustion. Worker career identity moderated the interpersonal-job-demands--Emotional-Exhaustion relationship, but self-efficacy did not. Study conclusions and suggestions for future research are provided.

Alexandre J S Morin - One of the best experts on this subject based on the ideXlab platform.

  • relations between teachers Emotional Exhaustion and students educational outcomes
    Journal of Educational Psychology, 2016
    Co-Authors: Katrin A Arens, Alexandre J S Morin
    Abstract:

    Studies investigating the effects of Emotional Exhaustion among teachers have primarily focused on its relations with teacher-related outcome variables but little research has been done for examining its relations with student outcomes. Therefore, this study examines the relations between teachers’ Emotional Exhaustion and educational outcomes among students. Students’ educational outcomes considered here cover a wide range of cognitive (i.e., achievement in terms of school grades and standardized achievement test scores) and noncognitive (competence self-perceptions, school satisfaction, and perceptions of teacher support) outcomes. The analyses are based on the PIRLS 2006 German data including 380 teachers and 7,899 4th grade students. The results demonstrated direct negative relations between teachers’ Emotional Exhaustion and the class average of students’ school grades, standardized achievement test scores, school satisfaction, and perceptions of teacher support, but not competence self-perceptions. At the individual student level, the results showed significant relations between noncognitive outcomes and academic achievement. (PsycINFO Database Record (c) 2016 APA, all rights reserved)

Celeste M Brotheridge - One of the best experts on this subject based on the ideXlab platform.

  • resources coping strategies and Emotional Exhaustion a conservation of resources perspective
    Journal of Vocational Behavior, 2003
    Co-Authors: Celeste M Brotheridge
    Abstract:

    Abstract This study employed conservation of resources (CORs) theory to propose and test relationships between resources possessed by employees, their coping strategies, and Emotional Exhaustion. The participants consisted of 600 full-time government employees. An OLS regression showed that, in general and consistent with COR theory, resource levels were positively associated with the use of active coping strategies (i.e., positive orientation, working harder, and seeking advice and assistance) and negatively associated with avoidance. With the exception of task complexity, resources were associated with lower levels of Emotional Exhaustion. Although a positive orientation was negatively associated with Emotional Exhaustion, another active coping strategy, namely, working harder, was positively associated with Emotional Exhaustion. We discuss the several complexities predicted and found, and how COR may be used elaborate the resource → coping strategy → Emotional Exhaustion model.

  • An Examination of the Roles of Career Uncertainty, Flexibility, and Control in Predicting Emotional Exhaustion
    Journal of Vocational Behavior, 2001
    Co-Authors: Celeste M Brotheridge
    Abstract:

    Abstract The present study employs an uncertainty framework to develop a career stress model in which career control mediates the effects of career stressors on Emotional Exhaustion. This model is tested through the use of structural equation modeling with data obtained from 204 government workers. Results indicate that a model which includes career control as a mediator of the effects of career flexibility and dependence on Emotional Exhaustion demonstrates a better fit with the data than a nested model in which job context factors, the traditional predictors of Emotional Exhaustion, solely predict Emotional Exhaustion.