Loss Prevention Manager

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Rafi Efrat - One of the best experts on this subject based on the ideXlab platform.

  • Super Sisters, Inc.(Instructor's Note)
    Journal of the International Academy of Case Studies, 2004
    Co-Authors: Richard Gunther, Rafi Efrat
    Abstract:

    CASE DESCRIPTION The primary subject matter of this case sequence is the integration of statistics and business law. Secondary issues examined include the use and meaning of descriptive statistics, regression analysis, statistical index numbers, the legal responsibilities for detaining a customer in a store, the liability of a merchant for compensatory damages arising out of the commission of a tort, and related strategic management issues. The case has a difficulty level of three, appropriate for junior level. The case is designed to be taught in three class hours. That time estimate includes a formal class presentation by a team and a challenge by another student team. It is expected to require ten to fifteen hours of outside preparation by students for the case. CASE SYNOPSIS After observing a customer engage in suspicious conduct, the Loss Prevention Manager of a store detains the shopper after grasping her by the arm and shoving her back to the store. Apparently, the shopper lost her balance and fell on her back sustaining significant physical damage. The shopper was then escorted to the Loss Prevention room where she was asked to wait for the store Manager, who showed up more than an hour later. Following some questioning in the Loss Prevention room, the shopper was allowed to leave after it was determined that she did not engage in shoplifting. Due to the significant injuries the shopper sustained she was permanently unable to resume her work as a successful sales person for a pharmaceutical company. She is now suing the store for lost future income under the legal claim of false imprisonment. The statistics portion of the case requires students to use Excel to compute descriptive statistics, perform regression analysis, and project future income. Students are also required to carefully define the statistical terms they are using and explain the meaning of their results In the legal portion of the case, students are referenced to legal opinions and asked to evaluate whether the shopper is likely to be able to recover under the claim of false imprisonment. The students are then expected to utilize their previous statistical analysis to conclude whether, and if so how much, the court is likely to award the shopper for lost future income. Students also need to determine if the shopper is likely to recover compensatory damages for injury and a punitive award. Finally, the student is asked to recommend strategic management policies that would serve to avoid reoccurrences of the problem. This case requires students to apply materials learned in most Business School's lower division core (LDC). It is used in a course at the beginning of the junior year that has goals to integrate LDC material while developing teamwork and communication skills. Specifically, the case requires knowledge of elementary statistics and a beginning business law course. Student teams prepare the case with tutoring from faculty who provide "just-in-time" specific knowledge as requested by student teams. A team of students formally presents their case solution, another team acts as a "challenge team" and the whole class participates in an active question and answer session. INSTRUCTORS' NOTES Recommendations for Teaching Approaches This case is designed for a junior level business course that integrates core material. The primary subject matter includes concepts from business law and statistics. Secondary issues include the meaning and use of descriptive statistics, regression analysis, price indices, inflation, present value, merchants' law for false imprisonment, and personal injury claims. It is assumed the student will have had a previous lower division course in statistics and business law. The completion of a previous introductory course in accounting and economics is recommended. It is recommended that approximately 3 class hours be devoted to this case. …

  • Super Sisters, Inc
    Journal of the International Academy of Case Studies, 2004
    Co-Authors: Richard Gunther, Rafi Efrat
    Abstract:

    CASE DESCRIPTION The primary subject matter of this case sequence is the integration of statistics and business law. Secondary issues examined include the use and meaning of descriptive statistics, regression analysis, statistical index numbers, the legal responsibilities for detaining a customer in a store, the liability of a merchant for compensatory damages arising out of the commission of a tort, and related strategic management issues. The case has a difficulty level of three, appropriate for junior level. The case is designed to be taught in three class hours. That time estimate includes a formal class presentation by a team and a challenge by another student team. It is expected to require ten to fifteen hours of outside preparation by students for the case. CASE SYNOPSIS After observing a customer engage in suspicious conduct, the Loss Prevention Manager of a store detains the shopper after grasping her by the arm and shoving her back to the store. Apparently, the shopper lost her balance and fell on her back sustaining significant physical damage. The shopper was then escorted to the Loss Prevention room where she was asked to wait for the store Manager, who showed up more than an hour later. Following some questioning in the Loss Prevention room, the shopper was allowed to leave after it was determined that she did not engage in shoplifting. Due to the significant injuries the shopper sustained she was permanently unable to resume her work as a successful sales person for a pharmaceutical company. She is now suing the store for lost future income under the legal claim of false imprisonment. The statistics portion of the case requires students to use Excel to compute descriptive statistics, perform regression analysis, and project future income. Students are also required to carefully define the statistical terms they are using and explain the meaning of their results In the legal portion of the case, students are referenced to legal opinions and asked to evaluate whether the shopper is likely to be able to recover under the claim of false imprisonment. The students are then expected to utilize their previous statistical analysis to conclude whether, and if so how much, the court is likely to award the shopper for lost future income. Students also need to determine if the shopper is likely to recover compensatory damages for injury and a punitive award. Finally, the student is asked to recommend strategic management policies that would serve to avoid reoccurrences of the problem. This case requires students to apply materials learned in most Business School's lower division core (LDC). It is used in a course at the beginning of the junior year that has goals to integrate LDC material while developing teamwork and communication skills. Specifically, the case requires knowledge of elementary statistics and a beginning business law course. Student teams prepare the case with tutoring from faculty who provide "just-in-time" specific knowledge as requested by student teams. A team of students formally presents their case solution, another team acts as a "challenge team" and the whole class participates in an active question and answer session. BODY OF THE CASE Bruce Levin, Customer Relations Manager, for Super Sisters, Inc. ("Super"), was in a quandary. He pondered over a memo from Jimmie Lee, Loss Prevention Manager at Super, (Exhibit 1) and a letter addressed to him from Susan Kim, a customer, (Exhibit 2). What appeared to have been a routine shoplifting incident on the part of Mrs. Kim turned out to lack evidence. To make matters worse, the suspect was injured during apprehension. It appeared that Super faced the possibility of a lawsuit because of the incident. Donald West, Chief Administrator, had asked Mr. Levin to assess the legal and financial consequences of the case, make recommendations, and report back to him. Super is a large stationery and drawing supplies retailer with approximately 50 stores located throughout the State of Green. …

Richard Gunther - One of the best experts on this subject based on the ideXlab platform.

  • Super Sisters, Inc.(Instructor's Note)
    Journal of the International Academy of Case Studies, 2004
    Co-Authors: Richard Gunther, Rafi Efrat
    Abstract:

    CASE DESCRIPTION The primary subject matter of this case sequence is the integration of statistics and business law. Secondary issues examined include the use and meaning of descriptive statistics, regression analysis, statistical index numbers, the legal responsibilities for detaining a customer in a store, the liability of a merchant for compensatory damages arising out of the commission of a tort, and related strategic management issues. The case has a difficulty level of three, appropriate for junior level. The case is designed to be taught in three class hours. That time estimate includes a formal class presentation by a team and a challenge by another student team. It is expected to require ten to fifteen hours of outside preparation by students for the case. CASE SYNOPSIS After observing a customer engage in suspicious conduct, the Loss Prevention Manager of a store detains the shopper after grasping her by the arm and shoving her back to the store. Apparently, the shopper lost her balance and fell on her back sustaining significant physical damage. The shopper was then escorted to the Loss Prevention room where she was asked to wait for the store Manager, who showed up more than an hour later. Following some questioning in the Loss Prevention room, the shopper was allowed to leave after it was determined that she did not engage in shoplifting. Due to the significant injuries the shopper sustained she was permanently unable to resume her work as a successful sales person for a pharmaceutical company. She is now suing the store for lost future income under the legal claim of false imprisonment. The statistics portion of the case requires students to use Excel to compute descriptive statistics, perform regression analysis, and project future income. Students are also required to carefully define the statistical terms they are using and explain the meaning of their results In the legal portion of the case, students are referenced to legal opinions and asked to evaluate whether the shopper is likely to be able to recover under the claim of false imprisonment. The students are then expected to utilize their previous statistical analysis to conclude whether, and if so how much, the court is likely to award the shopper for lost future income. Students also need to determine if the shopper is likely to recover compensatory damages for injury and a punitive award. Finally, the student is asked to recommend strategic management policies that would serve to avoid reoccurrences of the problem. This case requires students to apply materials learned in most Business School's lower division core (LDC). It is used in a course at the beginning of the junior year that has goals to integrate LDC material while developing teamwork and communication skills. Specifically, the case requires knowledge of elementary statistics and a beginning business law course. Student teams prepare the case with tutoring from faculty who provide "just-in-time" specific knowledge as requested by student teams. A team of students formally presents their case solution, another team acts as a "challenge team" and the whole class participates in an active question and answer session. INSTRUCTORS' NOTES Recommendations for Teaching Approaches This case is designed for a junior level business course that integrates core material. The primary subject matter includes concepts from business law and statistics. Secondary issues include the meaning and use of descriptive statistics, regression analysis, price indices, inflation, present value, merchants' law for false imprisonment, and personal injury claims. It is assumed the student will have had a previous lower division course in statistics and business law. The completion of a previous introductory course in accounting and economics is recommended. It is recommended that approximately 3 class hours be devoted to this case. …

  • Super Sisters, Inc
    Journal of the International Academy of Case Studies, 2004
    Co-Authors: Richard Gunther, Rafi Efrat
    Abstract:

    CASE DESCRIPTION The primary subject matter of this case sequence is the integration of statistics and business law. Secondary issues examined include the use and meaning of descriptive statistics, regression analysis, statistical index numbers, the legal responsibilities for detaining a customer in a store, the liability of a merchant for compensatory damages arising out of the commission of a tort, and related strategic management issues. The case has a difficulty level of three, appropriate for junior level. The case is designed to be taught in three class hours. That time estimate includes a formal class presentation by a team and a challenge by another student team. It is expected to require ten to fifteen hours of outside preparation by students for the case. CASE SYNOPSIS After observing a customer engage in suspicious conduct, the Loss Prevention Manager of a store detains the shopper after grasping her by the arm and shoving her back to the store. Apparently, the shopper lost her balance and fell on her back sustaining significant physical damage. The shopper was then escorted to the Loss Prevention room where she was asked to wait for the store Manager, who showed up more than an hour later. Following some questioning in the Loss Prevention room, the shopper was allowed to leave after it was determined that she did not engage in shoplifting. Due to the significant injuries the shopper sustained she was permanently unable to resume her work as a successful sales person for a pharmaceutical company. She is now suing the store for lost future income under the legal claim of false imprisonment. The statistics portion of the case requires students to use Excel to compute descriptive statistics, perform regression analysis, and project future income. Students are also required to carefully define the statistical terms they are using and explain the meaning of their results In the legal portion of the case, students are referenced to legal opinions and asked to evaluate whether the shopper is likely to be able to recover under the claim of false imprisonment. The students are then expected to utilize their previous statistical analysis to conclude whether, and if so how much, the court is likely to award the shopper for lost future income. Students also need to determine if the shopper is likely to recover compensatory damages for injury and a punitive award. Finally, the student is asked to recommend strategic management policies that would serve to avoid reoccurrences of the problem. This case requires students to apply materials learned in most Business School's lower division core (LDC). It is used in a course at the beginning of the junior year that has goals to integrate LDC material while developing teamwork and communication skills. Specifically, the case requires knowledge of elementary statistics and a beginning business law course. Student teams prepare the case with tutoring from faculty who provide "just-in-time" specific knowledge as requested by student teams. A team of students formally presents their case solution, another team acts as a "challenge team" and the whole class participates in an active question and answer session. BODY OF THE CASE Bruce Levin, Customer Relations Manager, for Super Sisters, Inc. ("Super"), was in a quandary. He pondered over a memo from Jimmie Lee, Loss Prevention Manager at Super, (Exhibit 1) and a letter addressed to him from Susan Kim, a customer, (Exhibit 2). What appeared to have been a routine shoplifting incident on the part of Mrs. Kim turned out to lack evidence. To make matters worse, the suspect was injured during apprehension. It appeared that Super faced the possibility of a lawsuit because of the incident. Donald West, Chief Administrator, had asked Mr. Levin to assess the legal and financial consequences of the case, make recommendations, and report back to him. Super is a large stationery and drawing supplies retailer with approximately 50 stores located throughout the State of Green. …

Anthony D. Manley - One of the best experts on this subject based on the ideXlab platform.

  • Security Manager's Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats
    2009
    Co-Authors: Anthony D. Manley
    Abstract:

    I. Loss Prevention The Objective for Security and Safety Disaster Defined Loss Prevention: Safety and Security Defined The Role of the Loss-Prevention Manager The Necessary Attributes of a Loss-Prevention Manager The Emergency Procedure Plan Emergency Planning The Emergency Response Team Protective and Emergency Equipment In Summary II. Specific Threats and Emergencies Threat Assessment Critical Business Threats That Cause Emergency Situations Terrorism Terrorism Defined Public Awareness Combating Terrorism Assessment Types of Terrorist Incidents Targets of the Terrorist Weapons of Mass Destruction of the First Class Threat of an ABC Attack Atomic (Nuclear and Radiological) Attack Biological Attack Chemical Attack Weapons of Mass Destruction of the Second Class Bombs, Bomb Types, and Their Effectiveness Public Awareness Assessment Bombs and Bomb Threats The Warning Building Explosion Threat Analysis Suspicious Packages and Mailings Evacuations Claimed Responsibility for the Detonation of the Device Other Serious Emergencies That Can Become a Disaster Sabotage Industrial Espionage Computer Theft and Sabotage Emergence of Cyber Terrorism Cyber Criminal and Terrorist Activity The Protection of Proprietary Information IT Security Intellectual Property - Intrusion and Safety Precautions: Patents, Trademarks, Copyright, and Trade Secrets Protection from Loss The Four Deadly Security Sins III. Natural, Accidental, and Intentional Occurrences Man-Made Disasters and Catastrophes Haphazard and Unplanned Disasters Natural and Common Environmental Occurrences Pandemic Earthquakes and Volcanic Eruption Tornadoes Hurricanes Excessive Rain, Snow, and Blizzards Coastal Flooding Global Warming Accidental, Intentional, or Unintentional Acts Wildfire Fire: Natural, Accidental, and Arson Gas Leaks Chemical Spills Human Events Public Events Accidental Occurrences and Medical Emergencies Infectious and Health Hazards Bloodborne Pathogens Hazards in the Workplace Hazardous Materials Chemical and Toxic Spills Prevention Fire Science and Fire Classification Fire Science and Classification Defined Fire Emergency The Effect of Fire upon People The Fire Command Station Fire Extinguishers and Hardware Fire Strategy and Training Fire Safety Procedures and Guidelines The Fire Safety Director Assignment and Responsibilities of Safety Personnel IV. The Disaster Management Process Introduction Business Disruption Command Structure Operational Objectives Disaster Preparedness Considerations Pre-Incident Planning and Assignment of Responsibility Disaster Management of the Incident Identification and Evaluation Outline for Risk Determination and Evaluation Training Assessment Drills and Inspections Response and Control of the Incident The Response Process The Stabilization Process Considerations and Post Planning Recovery and Restoration of Services The ANSIR Program National Security Threat List Larceny and Liability Concerns during Emergencies The Media: Cautions and Controls V. Terrorism and Violence Control and Prevention Violence in the Workplace Workplace Violence Defined OSHA Categories of Violence Workplace Violence: A Perspective Specific Acts of Violence Effect of Violence on the Workplace Causes of Violence Characteristics of Persons Who Commit Acts of Violence in the Workplace Abnormal Behavior Evaluating the Threat Increasing the Level of Safety in the Workplace Legal Pitfalls and Responsibilities Policies and Procedures The Documentation of Poor Performance or Abnormal Behavior The Responsibility of the Loss-Prevention Department Investigation, Evaluation, and Documentation Records and Reports Strikes Defined Picket Actions: Lawful and Unlawful Accepted Business Practices Civil Disturbances Building Security and Access Control Prevention Strategies VI. Familiarization with Criminal and Civil Litigation Introduction Awareness The Application of Criminal or Civil Law Criminal Law Criminal Liability Liability of Corporations Civil Law The Question of Foreseeability Civil Liability Basis for the Lawsuit Liability Contemplated Criminal and Civil Liability and its Effect on Loss-Prevention Personnel Premises Liability The Question of Security Negligence The Invitee The Licensee The Trespasser Vicarious Liability Defined Defense by a Company in a Lawsuit Product Liability Product Liability Defined Contractual Liability Contract Law The Criminal and Civil Litigation Process Pre-Litigation Litigation Privacy Rights and Civil Rights Violations Violation of Civil Rights The Civil Rights Act of 1964 The "Color of State Law" Sexual Harassment The Americans with Disability Act (ADA) The Invasion of Privacy and Defamation The Right to Privacy Covert Surveillance Wiretaps and Telephone Recordings Defamation: Libel and Slander Lawful Search of the Person Employee Searches Incident Investigation Control of the Scene Accident Investigation and Insurance Fraud Appendix A Emergency Procedures - Summarized Basics of Disaster Management Civil Disorder Procedures Workplace Violence - Mediation and Conflict Resolution Evaluation of Bomb Threat Credibility Bomb Threat Procedures and Search Techniques The Fire Safety Plan - Summarized Atomic, Biological, and Chemical Weapons Defined Environmental Effects Considered Appendix B Training in Security and Safety The Safety Committee The Bloodborne Pathogen Act, Hazard Communication Act, and Hepatitis Clarified GLossary Bibliography Endnotes Epilogue Homeland Security The Homeland Security Advisory System Web Sites

A Luizzo - One of the best experts on this subject based on the ideXlab platform.

  • A team approach to fraud Prevention.
    Journal of healthcare protection management : publication of the International Association for Hospital Security, 1993
    Co-Authors: A Luizzo
    Abstract:

    The author discusses the importance of a fraud Prevention program and why a team approach--auditor plus security Loss Prevention Manager--works in the healthcare industry.

Shea Miller - One of the best experts on this subject based on the ideXlab platform.

  • United States District Court for the Northern District of Georgia Finds Employer Liable for Violation of Genetic Information Nondiscrimination Act ("GINA") in the Case of the "Devious Defecator" - Lowe V. Atlas Logistics Group Retail Services, LLC 1
    American Journal of Law & Medicine, 2015
    Co-Authors: Shea Miller
    Abstract:

    United States District Court for the Northern District of Georgia Finds Employer Liable for Violation of Genetic Information Nondiscrimination Act ("GINA") in the Case of the "Devious Defecator" - Lowe v. Atlas Logistics Group Retail Services, LLC1 - On May 5, 2015, the Honorable Amy Totenberg of the United States District Court for the Northern District of Georgia partially granted Plaintiffs Jack Lowe and Dennis Reynold's motion for summary judgment finding Defendant Atlas Logistics Group Retail Services, LLC's request for genetic information from the Plaintiffs to be a violation of GINA.2 In so holding, the court found that the definition of "genetic information" within GINA includes a buccal swab test administered by employers to match unidentified genetic material to its employees.3 On June 22, 2015, a jury awarded plaintiffs $2.225 million in damages.4 Lowe v. Atlas Logistics Group Retail Services, LLC is the first case to find a defendant liable for a GINA violation and the first jury award under GINA's private right of action.5In 2012, Atlas Logistics, a transportation and storage servicer for the grocery industry, began an internal investigation after numerous instances of human feces were found in one of its warehouse facilities.6 Atlas's Loss Prevention Manager narrowed down the list of possible suspects by "comparing employee work schedules to the timing and location" of the feces.7 Plaintiffs Jack Lowe and Dennis Reynolds were among those considered as possible defecators, and both consented to buccal swab tests.8 After collecting DNA samples from the Plaintiffs' mouths, Atlas contracted a forensic laboratory to compare the Plaintiffs' DNA to a fecal sample found in the warehouse.9 The Plaintiffs agree that Atlas did not possess the intent nor the ability to "(1) uncover information about an individual's propensity to develop a disease in the future, (2) discover whether an individual's offspring has a genetic mutation that would result in a health condition with physical manifestations, or (3) collect or analyze medical information" with the genetic test used.10 Within weeks of collecting DNA samples, the forensic laboratory determined that neither Plaintiffmatched the fecal sample tested.11On March 27, 2013, shortly after receiving their exculpatory notice from the forensic laboratory, both Plaintiffs filed complaints with the Equal Employment Opportunity Commission ("EEOC") alleging GINA violations.12 The EEOC determined that based on the underlying facts, Atlas was not in violation of GINA.13 On July 22, 2013, both plaintiffs filed civil claims within the ninety-day statutory deadline following the EEOC's decision.14 On October 30, 2014, the Plaintiffs filed a motion for partial summary judgment and the Defendant filed a motion for summary judgment.15Congress enacted GINA in 200816 as a comprehensive new civil rights legislation prohibiting employers and insurers from discriminating "on the basis of genetic information."17 Congress stated that the purpose of passing a prospective protection against the discriminatory use of genetic information was to "allay . . . concerns" about the increase in genetic testing in modern society, "thereby allowing individuals to take advantage of genetic testing, technologies, research, and new therapies."18 GINA's prospective scope is unique among civil rights statutes because its application is predominately theoretical and not in response to past or current events.19GINA requires plaintiffs to establish that a defendant: (1) is a qualified employer that (2) requested or disclosed (3) plaintiff's "genetic information."20 The parties only disputed whether Atlas's actions qualified as a prohibited "genetic test" within the definition of "genetic information" as defined by rule 29 C.F.R. 1635.3(c)(i).21 Atlas argued that GINA only prohibits genetic tests that identify propensity for disease, and thus the test that Atlas administered is not governed by GINA. …