The Experts below are selected from a list of 45 Experts worldwide ranked by ideXlab platform
Susan A Brown - One of the best experts on this subject based on the ideXlab platform.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their Data Breach in 2011. One hundred forty-four customers participated in the two-phase Data collection that began when the Breach was announced and concluded after reparations were made. Using polynomial modeling and response surface analysis, we demonstrate that a modified assimilation-contrast model explained perceptions of service quality and continuance intention and a generalized negativity model explained repurchase intention. The results of our work contribute to research on Data Breaches and service failure by demonstrating the impacts of compensation on customer outcomes. We discuss theoretical and practical implications.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
Management Information Systems Quarterly, 2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effor...
Sigi Goode - One of the best experts on this subject based on the ideXlab platform.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their Data Breach in 2011. One hundred forty-four customers participated in the two-phase Data collection that began when the Breach was announced and concluded after reparations were made. Using polynomial modeling and response surface analysis, we demonstrate that a modified assimilation-contrast model explained perceptions of service quality and continuance intention and a generalized negativity model explained repurchase intention. The results of our work contribute to research on Data Breaches and service failure by demonstrating the impacts of compensation on customer outcomes. We discuss theoretical and practical implications.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
Management Information Systems Quarterly, 2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effor...
Nick Grant - One of the best experts on this subject based on the ideXlab platform.
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Course Match - Major Data Breach
2018Co-Authors: Nick GrantAbstract:This is a story about Data protection... If you had a mobile app which asked children where they go to school, what subjects they're studying, their
Hartmut Hoehle - One of the best experts on this subject based on the ideXlab platform.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their Data Breach in 2011. One hundred forty-four customers participated in the two-phase Data collection that began when the Breach was announced and concluded after reparations were made. Using polynomial modeling and response surface analysis, we demonstrate that a modified assimilation-contrast model explained perceptions of service quality and continuance intention and a generalized negativity model explained repurchase intention. The results of our work contribute to research on Data Breaches and service failure by demonstrating the impacts of compensation on customer outcomes. We discuss theoretical and practical implications.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
Management Information Systems Quarterly, 2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effor...
Viswanath Venkatesh - One of the best experts on this subject based on the ideXlab platform.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their Data Breach in 2011. One hundred forty-four customers participated in the two-phase Data collection that began when the Breach was announced and concluded after reparations were made. Using polynomial modeling and response surface analysis, we demonstrate that a modified assimilation-contrast model explained perceptions of service quality and continuance intention and a generalized negativity model explained repurchase intention. The results of our work contribute to research on Data Breaches and service failure by demonstrating the impacts of compensation on customer outcomes. We discuss theoretical and practical implications.
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user compensation as a Data Breach recovery action an investigation of the sony playstation network Breach
Management Information Systems Quarterly, 2017Co-Authors: Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh, Susan A BrownAbstract:Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a Major Data Breach and consequent service recovery effor...
