The Experts below are selected from a list of 1357521 Experts worldwide ranked by ideXlab platform
Marko Jäntti - One of the best experts on this subject based on the ideXlab platform.
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Exploring an IT Service Change Management Process: A Case Study
2011Co-Authors: Marko Jäntti, Merja KainulainenAbstract:IT service providers need effective methods for managing change requests and changes regarding provided IT services and the IT infrastructure. However, many IT service providers consider the implementation of a service- oriented change Management Process as a difficult task. This challenge has led us to examine the research problem: How to improve a change Management Process based on IT service Management practices? The main contribution of this study is 1) to explore how an IT service provider organization in Finland has implemented a change Management Process, and 2) to identify what types of challenges are related to the transition Process from traditional change Management to service-oriented change Management. Data for this study were collected by using a case study research method. Keywords-change Management; request for change; IT ser- vice
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Improving the software problem Management Process : A case study
Lecture Notes in Computer Science, 2006Co-Authors: Marko Jäntti, Kari KinnunenAbstract:This paper describes the results of a case study focusing on improving the software problem Management Process in TietoEnator Oyj. The research question is what kind of challenges are related to the software problem Management Process. As main findings, we show a list of challenges identified during the study. Those challenges include the increasing number of open and duplicate problems in the problem database, difficulties in combining existing problem Management concepts with ITIL-based concepts, a lack of performance metrics such as incident turnaround times, and a lack of knowledge base. The main contribution of this study is to help IT organizations to identify the challenges and problems that are related to ITIL-based problem Management.
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EuroSPI - Improving the software problem Management Process: a case study
Lecture Notes in Computer Science, 2006Co-Authors: Marko Jäntti, Kari KinnunenAbstract:This paper describes the results of a case study focusing on improving the software problem Management Process in TietoEnator Oyj. The research question is what kind of challenges are related to the software problem Management Process. As main findings, we show a list of challenges identified during the study. Those challenges include the increasing number of open and duplicate problems in the problem database, difficulties in combining existing problem Management concepts with ITIL-based concepts, a lack of performance metrics such as incident turnaround times, and a lack of knowledge base. The main contribution of this study is to help IT organizations to identify the challenges and problems that are related to ITIL-based problem Management.
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Difficulties in establishing a defect Management Process : A case study
Lecture Notes in Computer Science, 2006Co-Authors: Marko Jäntti, Tanja Toroi, Anne EerolaAbstract:A well-organized defect Management Process is one of the success factors for implementing software projects in time and in budget. The defect Management Process includes defect prevention, defect discovery and resolution, defect causal analysis, and the Process improvement. However, establishing an organization-wide defect Management Process is a complicated task. The main research question in this paper is what kind of difficulties organizations have regarding the defect Management Process. Our findings show that problems are related to defect resolution reports, limited project resources for fixing defects, and challenges in creating a test environment. Results are based on our observations from four case organizations. The main contribution of this study is to help organizations to identify and avoid typical problems with defect Management.
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PROFES - Difficulties in establishing a defect Management Process: a case study
Product-Focused Software Process Improvement, 2006Co-Authors: Marko Jäntti, Tanja Toroi, Anne EerolaAbstract:A well-organized defect Management Process is one of the success factors for implementing software projects in time and in budget. The defect Management Process includes defect prevention, defect discovery and resolution, defect causal analysis, and the Process improvement. However, establishing an organization-wide defect Management Process is a complicated task. The main research question in this paper is what kind of difficulties organizations have regarding the defect Management Process. Our findings show that problems are related to defect resolution reports, limited project resources for fixing defects, and challenges in creating a test environment. Results are based on our observations from four case organizations. The main contribution of this study is to help organizations to identify and avoid typical problems with defect Management.
Kari Kinnunen - One of the best experts on this subject based on the ideXlab platform.
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Improving the software problem Management Process : A case study
Lecture Notes in Computer Science, 2006Co-Authors: Marko Jäntti, Kari KinnunenAbstract:This paper describes the results of a case study focusing on improving the software problem Management Process in TietoEnator Oyj. The research question is what kind of challenges are related to the software problem Management Process. As main findings, we show a list of challenges identified during the study. Those challenges include the increasing number of open and duplicate problems in the problem database, difficulties in combining existing problem Management concepts with ITIL-based concepts, a lack of performance metrics such as incident turnaround times, and a lack of knowledge base. The main contribution of this study is to help IT organizations to identify the challenges and problems that are related to ITIL-based problem Management.
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EuroSPI - Improving the software problem Management Process: a case study
Lecture Notes in Computer Science, 2006Co-Authors: Marko Jäntti, Kari KinnunenAbstract:This paper describes the results of a case study focusing on improving the software problem Management Process in TietoEnator Oyj. The research question is what kind of challenges are related to the software problem Management Process. As main findings, we show a list of challenges identified during the study. Those challenges include the increasing number of open and duplicate problems in the problem database, difficulties in combining existing problem Management concepts with ITIL-based concepts, a lack of performance metrics such as incident turnaround times, and a lack of knowledge base. The main contribution of this study is to help IT organizations to identify the challenges and problems that are related to ITIL-based problem Management.
Anne Landin - One of the best experts on this subject based on the ideXlab platform.
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a comparative study of factors affecting the external stakeholder Management Process
Construction Management and Economics, 2008Co-Authors: Stefan Olander, Anne LandinAbstract:There is a natural tendency for stakeholder groups to try to influence the implementation of construction projects in line with their individual concerns and needs. This presents a challenge for construction project managers in analysing and managing these various concerns and needs in a stakeholder Management Process falling within the limits of the project. The aim of the research presented here was to show the factors affecting the stakeholder Management Process positively or negatively from the perspective of project implementation. A comparative study of two railway projects in Sweden was undertaken to analyse these factors. The study showed that the outcome of the stakeholder Management Process depended mainly upon how well the project managers presented the benefits and negative consequences brought on by the construction project. Techniques and tools exist for this purpose, but must be appropriate, and these are discussed in the context of the two projects. The challenge for project managers is to implement the project in such a way that the effects of negative impacts are minimized and, if possible, the benefits for all stakeholders are maximized. Project managers must communicate and interact with stakeholders so that the perceived benefits and negative impacts are realistically defined.
Anne Rousseau - One of the best experts on this subject based on the ideXlab platform.
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sustainable service innovation model a standardized it service Management Process assessment framework
European conference on Software Process Improvement, 2009Co-Authors: Beatrix Barafort, Anne RousseauAbstract:This paper presents the Sustainable Service Innovation Framework that is used in the Public Research Centre Henri Tudor in Luxembourg as a generic framework supporting innovation, and promoting multi disciplinary activities It is demonstrated with the Tudor’s IT Service Management Process Assessment (TIPA)’s case: the Tudor’s IT Service Management Process Assessment, with the value, design, promotion, Management and capitalization of TIPA’s services.
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EuroSPI - Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework
Communications in Computer and Information Science, 2009Co-Authors: Beatrix Barafort, Anne RousseauAbstract:This paper presents the Sustainable Service Innovation Framework that is used in the Public Research Centre Henri Tudor in Luxembourg as a generic framework supporting innovation, and promoting multi disciplinary activities It is demonstrated with the Tudor’s IT Service Management Process Assessment (TIPA)’s case: the Tudor’s IT Service Management Process Assessment, with the value, design, promotion, Management and capitalization of TIPA’s services.
Tommi Kainulainen - One of the best experts on this subject based on the ideXlab platform.
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PROFES - Improving the problem Management Process from knowledge Management perspective
Product-Focused Software Process Improvement, 1Co-Authors: Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi KainulainenAbstract:IT organizations are continuously looking for systematic methods to manage IT services. Combining IT service Management Processes and knowledge Management Processes is an interesting topic because knowledge Management will be included in the next release of IT Infrastructure Library (ITIL). In this paper, we focus on examining how knowledge Management can be used to support the improvement of the ITIL-based problem Management Process. The research question in this paper is: how to improve the software problem Management Process by using a knowledge Management framework. We use a case study research method to examine how an IT service provider identifies, creates, stores, shares and uses the knowledge of software problems. The main contribution of this paper is to provide a list of Process improvement ideas collected during a knowledge Management study in the case organization: TietoEnator Energy, Finland.
