The Experts below are selected from a list of 45 Experts worldwide ranked by ideXlab platform

Ron Babin - One of the best experts on this subject based on the ideXlab platform.

  • Information Systems Outsourcing - Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-Firm Collaboration
    Progress in IS, 2014
    Co-Authors: Ron Babin, Brian Nicholson
    Abstract:

    This paper examines the intersection of corporate social responsibility (CSR) and global information technology outsourcing (GITO). The growing business participation in global CSR standards such as the Global Reporting Initiative, ISO 26000 and the UN Global Compact, demonstrates that CSR issues are important to buyers and Providers of outsourcing services. The case study examines the outsourcing relationship between Co-operative Financial Services (CFS) and Outsource Provider Steria. Specifically we report on how aligned CSR priorities of the buyer and Provider may identify opportunities for CSR collaboration. The case uses an analytical lens based on trust theory. The paper contributes practical knowledge of how trust developed in CSR collaboration may provide benefits in the areas of: (1) workforce efficiencies, (2) increased communication, and a (3) higher level of commitment to work through challenges in the outsourcing relationship. We found that by working together, in collaborating on CSR projects that both CFS and Steria built a more robust outsourcing relationship with a higher level of trust which leads to more successful outsourcing outcomes. The paper contributes to improved theoretical understanding of trust in market based inter firm outsourcing relationships and to the “doing well by doing good” discourse in CSR.

  • Building innovation into the outsourcing relationship: a case study
    Journal of Information Technology Teaching Cases, 2012
    Co-Authors: Ron Babin, Cheryl Schuster
    Abstract:

    This teaching case has been developed for a global consumer products company. Interviews from several outsourcing managers and executives within the company have contributed to the case. This case focuses on how a company can build innovation into an outsourcing relationship when it has not been explicitly stated in the outsourcing agreement. The two fictitious companies in this case are Bentley & Brooks (B&B) (the client) and AlphaCorp (the Provider). Both companies are based on, but are not accurate portrayals of, actual companies that are anonymous. The case is a composite of several actual outsourcing cases between the two companies. B&B has Outsourced much of their human resource operations and IT support. They have been frustrated that their global Outsource Provider, AlphaCorp, has not been able to bring innovation to the relationship. In the outsourcing contract, innovation was not expressly identified, but was certainly discussed during the outsourcing proposal and negotiations. In addition, the ability of AlphaCorp to deliver consistent quality of service on a global basis has been uneven, particularly in Latin America. You will be asked to take on the role of a B&B employee who is part of a team looking into the innovation problem. The team has been asked to provide answers to three key questions and to present their recommendations to a panel of senior executives of B&B.

Brian Nicholson - One of the best experts on this subject based on the ideXlab platform.

  • Information Systems Outsourcing - Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-Firm Collaboration
    Progress in IS, 2014
    Co-Authors: Ron Babin, Brian Nicholson
    Abstract:

    This paper examines the intersection of corporate social responsibility (CSR) and global information technology outsourcing (GITO). The growing business participation in global CSR standards such as the Global Reporting Initiative, ISO 26000 and the UN Global Compact, demonstrates that CSR issues are important to buyers and Providers of outsourcing services. The case study examines the outsourcing relationship between Co-operative Financial Services (CFS) and Outsource Provider Steria. Specifically we report on how aligned CSR priorities of the buyer and Provider may identify opportunities for CSR collaboration. The case uses an analytical lens based on trust theory. The paper contributes practical knowledge of how trust developed in CSR collaboration may provide benefits in the areas of: (1) workforce efficiencies, (2) increased communication, and a (3) higher level of commitment to work through challenges in the outsourcing relationship. We found that by working together, in collaborating on CSR projects that both CFS and Steria built a more robust outsourcing relationship with a higher level of trust which leads to more successful outsourcing outcomes. The paper contributes to improved theoretical understanding of trust in market based inter firm outsourcing relationships and to the “doing well by doing good” discourse in CSR.

Christopher Ryan - One of the best experts on this subject based on the ideXlab platform.

Cheryl Schuster - One of the best experts on this subject based on the ideXlab platform.

  • Building innovation into the outsourcing relationship: a case study
    Journal of Information Technology Teaching Cases, 2012
    Co-Authors: Ron Babin, Cheryl Schuster
    Abstract:

    This teaching case has been developed for a global consumer products company. Interviews from several outsourcing managers and executives within the company have contributed to the case. This case focuses on how a company can build innovation into an outsourcing relationship when it has not been explicitly stated in the outsourcing agreement. The two fictitious companies in this case are Bentley & Brooks (B&B) (the client) and AlphaCorp (the Provider). Both companies are based on, but are not accurate portrayals of, actual companies that are anonymous. The case is a composite of several actual outsourcing cases between the two companies. B&B has Outsourced much of their human resource operations and IT support. They have been frustrated that their global Outsource Provider, AlphaCorp, has not been able to bring innovation to the relationship. In the outsourcing contract, innovation was not expressly identified, but was certainly discussed during the outsourcing proposal and negotiations. In addition, the ability of AlphaCorp to deliver consistent quality of service on a global basis has been uneven, particularly in Latin America. You will be asked to take on the role of a B&B employee who is part of a team looking into the innovation problem. The team has been asked to provide answers to three key questions and to present their recommendations to a panel of senior executives of B&B.

Megan Walters - One of the best experts on this subject based on the ideXlab platform.

  • The Social Dimension of the Relationship Between Corporate Real Estate Executives and Outsource Service Providers
    2001
    Co-Authors: Rob Kooymans, Megan Walters
    Abstract:

    Outsourcing of corporate real estate management is a long-established practice in the United States and, to a lesser extent, in Europe, Asia and Australia. While the imperatives for outsourcing have been widely studied, there has been little research into the nature of the working relationship between the corporate real estate unit and the Outsource Provider of CRE management services. Contracts are in general incomplete, due to the contracting partiesi inability to specify ex ante all outcomes ex post. Outsourcing contracts are more incomplete than most due to their on- going relational nature. In the event of an uncertain event, social mechanisms such as trust, commitment and co-operation may have to over-ride the contract to ensure the continuance of the relationship. This paper discusses the existence and importance of the social dimension of contract relationships in outsourcing. It concludes that there are important implications for the effectiveness of corporate real estate outsourcing contracts, especially where the number of service Providers within the market is small.