Patient Satisfaction

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Delfino Vargas - One of the best experts on this subject based on the ideXlab platform.

  • nurse burnout and Patient Satisfaction
    Medical Care, 2004
    Co-Authors: Doris C Vahey, Douglas M Sloane, Linda H Aiken, Sean P Clarke, Delfino Vargas
    Abstract:

    The hospital nurse workforce is experiencing greater workloads resulting from shorter hospital stays, rising average Patient acuity, fewer support resources, and a national nurse shortage. Higher nurse workloads are associated with burnout and job disSatisfaction, precursors to voluntary turnover that contribute to the understaffing of nurses in hospitals and poorer Patient outcomes.1 Indeed, more than 40% of hospital staff nurses score in the high range for job-related burnout, and more than 1 in 5 hospital staff nurses say they intend to leave their hospital jobs within 1 year.2 The understaffing of nurses and the overwork of health professionals in hospitals are ranked by consumers as major threats to Patient safety,3 and more Patients are bringing their own caregivers to the hospital with them.4 Research on job-related burnout among human service workers, nurses in particular, suggests that organizational stressors in the work environment are important determinants of burnout and subsequent voluntary turnover.5-9 A largely separate research literature on Patient Satisfaction documents the importance of Patients' Satisfaction with nursing care in their overall ratings of Satisfaction with their hospital care.10-13 This article examines the association between nurse burnout and Patient Satisfaction, and explores whether the factors that account for nurse burnout also account for Patient disSatisfaction. The findings are important to understanding how to simultaneously stem the flight of nurses from hospital bedside care and improve Patient Satisfaction with care.

Linda H Aiken - One of the best experts on this subject based on the ideXlab platform.

  • nursing a key to Patient Satisfaction
    Health Affairs, 2009
    Co-Authors: Ann Kutneylee, Matthew D Mchugh, Douglas M Sloane, Jeannie P Cimiotti, Linda Flynn, Donna Felber Neff, Linda H Aiken
    Abstract:

    Patient Satisfaction is receiving greater attention as a result of the rise in pay-for-performance (P4P) and the public release of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This paper examines the relationship between nursing and Patient Satisfaction across 430 hospitals. The nurse work environment was significantly related to all HCAHPS Patient Satisfaction measures. Additionally, Patient-to-nurse workloads were significantly associated with Patients’ ratings and recommendation of the hospital to others, and with their Satisfaction with the receipt of discharge information. Improving nurses’ work environments, including nurse staffing, may improve the Patient experience and quality of care.

  • nurse burnout and Patient Satisfaction
    Medical Care, 2004
    Co-Authors: Doris C Vahey, Douglas M Sloane, Linda H Aiken, Sean P Clarke, Delfino Vargas
    Abstract:

    The hospital nurse workforce is experiencing greater workloads resulting from shorter hospital stays, rising average Patient acuity, fewer support resources, and a national nurse shortage. Higher nurse workloads are associated with burnout and job disSatisfaction, precursors to voluntary turnover that contribute to the understaffing of nurses in hospitals and poorer Patient outcomes.1 Indeed, more than 40% of hospital staff nurses score in the high range for job-related burnout, and more than 1 in 5 hospital staff nurses say they intend to leave their hospital jobs within 1 year.2 The understaffing of nurses and the overwork of health professionals in hospitals are ranked by consumers as major threats to Patient safety,3 and more Patients are bringing their own caregivers to the hospital with them.4 Research on job-related burnout among human service workers, nurses in particular, suggests that organizational stressors in the work environment are important determinants of burnout and subsequent voluntary turnover.5-9 A largely separate research literature on Patient Satisfaction documents the importance of Patients' Satisfaction with nursing care in their overall ratings of Satisfaction with their hospital care.10-13 This article examines the association between nurse burnout and Patient Satisfaction, and explores whether the factors that account for nurse burnout also account for Patient disSatisfaction. The findings are important to understanding how to simultaneously stem the flight of nurses from hospital bedside care and improve Patient Satisfaction with care.

Douglas M Sloane - One of the best experts on this subject based on the ideXlab platform.

  • nursing a key to Patient Satisfaction
    Health Affairs, 2009
    Co-Authors: Ann Kutneylee, Matthew D Mchugh, Douglas M Sloane, Jeannie P Cimiotti, Linda Flynn, Donna Felber Neff, Linda H Aiken
    Abstract:

    Patient Satisfaction is receiving greater attention as a result of the rise in pay-for-performance (P4P) and the public release of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This paper examines the relationship between nursing and Patient Satisfaction across 430 hospitals. The nurse work environment was significantly related to all HCAHPS Patient Satisfaction measures. Additionally, Patient-to-nurse workloads were significantly associated with Patients’ ratings and recommendation of the hospital to others, and with their Satisfaction with the receipt of discharge information. Improving nurses’ work environments, including nurse staffing, may improve the Patient experience and quality of care.

  • nurse burnout and Patient Satisfaction
    Medical Care, 2004
    Co-Authors: Doris C Vahey, Douglas M Sloane, Linda H Aiken, Sean P Clarke, Delfino Vargas
    Abstract:

    The hospital nurse workforce is experiencing greater workloads resulting from shorter hospital stays, rising average Patient acuity, fewer support resources, and a national nurse shortage. Higher nurse workloads are associated with burnout and job disSatisfaction, precursors to voluntary turnover that contribute to the understaffing of nurses in hospitals and poorer Patient outcomes.1 Indeed, more than 40% of hospital staff nurses score in the high range for job-related burnout, and more than 1 in 5 hospital staff nurses say they intend to leave their hospital jobs within 1 year.2 The understaffing of nurses and the overwork of health professionals in hospitals are ranked by consumers as major threats to Patient safety,3 and more Patients are bringing their own caregivers to the hospital with them.4 Research on job-related burnout among human service workers, nurses in particular, suggests that organizational stressors in the work environment are important determinants of burnout and subsequent voluntary turnover.5-9 A largely separate research literature on Patient Satisfaction documents the importance of Patients' Satisfaction with nursing care in their overall ratings of Satisfaction with their hospital care.10-13 This article examines the association between nurse burnout and Patient Satisfaction, and explores whether the factors that account for nurse burnout also account for Patient disSatisfaction. The findings are important to understanding how to simultaneously stem the flight of nurses from hospital bedside care and improve Patient Satisfaction with care.

Cindy Frizzell - One of the best experts on this subject based on the ideXlab platform.

  • the correspondence of Patient Satisfaction and nurse burnout
    Social Science & Medicine, 1998
    Co-Authors: Michael P Leiter, Phyllis Harvie, Cindy Frizzell
    Abstract:

    This study examined the relationships of nurse burnout, intention to quit, and meaningfulness of work as assessed on a staff survey with Patient Satisfaction with nursing care, physician care, information provided and coordination of care, and outcomes of the hospital stay assessed post-discharge. Sixteen inPatient units from two hospital sites formed the data base and included 605 Patients and 711 nurses. Patients' perceptions of the quality of each of the four care dimensions corresponded to the relationships nurses had with their work. Patients on units where nurses found their work meaningful were more satisfied with all aspects of their hospital stay. Patients who stayed on units where nursing staff felt more exhausted or more frequently expressed the intention to quit were less satisfied with the various components of their care. Although nurse cynicism was reflected in lower Patient Satisfaction with interactions with nursing staff, the correlations between cynicism and other aspects of care fell below statistical significance. No significant correlations were found between nurse professional efficacy and any of the Patient Satisfaction components measured. The implications of the relationship between Patient Satisfaction and nurses' perception of their work is discussed.

Doris C Vahey - One of the best experts on this subject based on the ideXlab platform.

  • nurse burnout and Patient Satisfaction
    Medical Care, 2004
    Co-Authors: Doris C Vahey, Douglas M Sloane, Linda H Aiken, Sean P Clarke, Delfino Vargas
    Abstract:

    The hospital nurse workforce is experiencing greater workloads resulting from shorter hospital stays, rising average Patient acuity, fewer support resources, and a national nurse shortage. Higher nurse workloads are associated with burnout and job disSatisfaction, precursors to voluntary turnover that contribute to the understaffing of nurses in hospitals and poorer Patient outcomes.1 Indeed, more than 40% of hospital staff nurses score in the high range for job-related burnout, and more than 1 in 5 hospital staff nurses say they intend to leave their hospital jobs within 1 year.2 The understaffing of nurses and the overwork of health professionals in hospitals are ranked by consumers as major threats to Patient safety,3 and more Patients are bringing their own caregivers to the hospital with them.4 Research on job-related burnout among human service workers, nurses in particular, suggests that organizational stressors in the work environment are important determinants of burnout and subsequent voluntary turnover.5-9 A largely separate research literature on Patient Satisfaction documents the importance of Patients' Satisfaction with nursing care in their overall ratings of Satisfaction with their hospital care.10-13 This article examines the association between nurse burnout and Patient Satisfaction, and explores whether the factors that account for nurse burnout also account for Patient disSatisfaction. The findings are important to understanding how to simultaneously stem the flight of nurses from hospital bedside care and improve Patient Satisfaction with care.