The Experts below are selected from a list of 3624 Experts worldwide ranked by ideXlab platform
Walter Brenner - One of the best experts on this subject based on the ideXlab platform.
-
knowledge enabled Customer relationship management integrating Customer relationship management and knowledge management concepts 1
Journal of Knowledge Management, 2003Co-Authors: Henning Gebert, Malte Geib, Lutz M Kolbe, Walter BrennerAbstract:The concepts of Customer relationship management (CRM) and knowledge management (KM) both focus on allocating resources to supportive business activities in order to gain competitive advantages. CRM focuses on managing the relationship between a company and its current and Prospective Customer base as a key to success, while KM recognizes the knowledge available to a company as a major success factor. From a business process manager’s perspective both the CRM and KM approaches promise a positive impact on cost structures and revenue streams in return for the allocation of resources. However, investments in CRM and KM projects are not without risk, as demonstrated by many failed projects. In this paper we show that the benefit of using CRM and KM can be enhanced and the risk of failure reduced by integrating both approaches into a Customer knowledge management (CKM) model. In this regard, managing relationships requires managing Customer knowledge – knowledge about as well as from and for Customers. In CKM, KM plays the role of a service provider, managing the four knowledge aspects: content, competence, collaboration and composition. Our findings are based on a literature analysis and six years of action research, supplemented by case studies and surveys.
Henning Gebert - One of the best experts on this subject based on the ideXlab platform.
-
knowledge enabled Customer relationship management integrating Customer relationship management and knowledge management concepts 1
Journal of Knowledge Management, 2003Co-Authors: Henning Gebert, Malte Geib, Lutz M Kolbe, Walter BrennerAbstract:The concepts of Customer relationship management (CRM) and knowledge management (KM) both focus on allocating resources to supportive business activities in order to gain competitive advantages. CRM focuses on managing the relationship between a company and its current and Prospective Customer base as a key to success, while KM recognizes the knowledge available to a company as a major success factor. From a business process manager’s perspective both the CRM and KM approaches promise a positive impact on cost structures and revenue streams in return for the allocation of resources. However, investments in CRM and KM projects are not without risk, as demonstrated by many failed projects. In this paper we show that the benefit of using CRM and KM can be enhanced and the risk of failure reduced by integrating both approaches into a Customer knowledge management (CKM) model. In this regard, managing relationships requires managing Customer knowledge – knowledge about as well as from and for Customers. In CKM, KM plays the role of a service provider, managing the four knowledge aspects: content, competence, collaboration and composition. Our findings are based on a literature analysis and six years of action research, supplemented by case studies and surveys.
Reni Wulandari - One of the best experts on this subject based on the ideXlab platform.
-
Pelaksanaan Pemberian Kredit Modal Kerja Pada BankRakyat Indonesia (Persero) Tbk. Kantor CabangSurabaya-Tanjung Perak
2019Co-Authors: Reni WulandariAbstract:Working capital credit is a facility provided by a financial institution to s business actor to be used as business capital. In giving credit, without being analyzed in advance it is very dangerous for the bank, because without being anlyzed in advance the Prospective Customer provides data that is fictitious. This study aims to determine the implementation, application process, approval and search process in grating working capital credit to Bank Rakyat Indonesia (Persero) Tbk. Surabaya-Tanjung Perak Branch Office. This study uses a descriptive method that as limits that focus on implementation, application process, approval and search process in grating working capital credit. The technique used in this study is using interview and observation techniques. From the results of the study found that the provision in grating working capital credit must know the credit facilities that will be given to Prospective Customers whether the Customer is feasible or not. By using 5C principles, namely Charakter, Capacity, Capital, Colleteral, and Conditions. Keyword : Implementation of the provision of working capital credit to Bank Rakyat Indonesia (Persero) Tbk. Surabaya-Tanjung Perak Branch Office
Wulandari Reni - One of the best experts on this subject based on the ideXlab platform.
-
Pelaksanaan Pemberian Kredit Modal Kerja Pada Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Surabaya-Tanjung Perak
2019Co-Authors: Wulandari ReniAbstract:Working capital credit is a facility provided by a financial institution to s business actor to be used as business capital. In giving credit, without being analyzed in advance it is very dangerous for the bank, because without being anlyzed in advance the Prospective Customer provides data that is fictitious. This study aims to determine the implementation, application process, approval and search process in grating working capital credit to Bank Rakyat Indonesia (Persero) Tbk. Surabaya-Tanjung Perak Branch Office. This study uses a descriptive method that as limits that focus on implementation, application process, approval and search process in grating working capital credit. The technique used in this study is using interview and observation techniques. From the results of the study found that the provision in grating working capital credit must know the credit facilities that will be given to Prospective Customers whether the Customer is feasible or not. By using 5C principles, namely Charakter, Capacity, Capital, Colleteral, and Conditions. Keyword : Implementation of the provision of working capital credit to Bank Rakyat Indonesia (Persero) Tbk. Surabaya-Tanjung Perak Branch Offic
Malte Geib - One of the best experts on this subject based on the ideXlab platform.
-
knowledge enabled Customer relationship management integrating Customer relationship management and knowledge management concepts 1
Journal of Knowledge Management, 2003Co-Authors: Henning Gebert, Malte Geib, Lutz M Kolbe, Walter BrennerAbstract:The concepts of Customer relationship management (CRM) and knowledge management (KM) both focus on allocating resources to supportive business activities in order to gain competitive advantages. CRM focuses on managing the relationship between a company and its current and Prospective Customer base as a key to success, while KM recognizes the knowledge available to a company as a major success factor. From a business process manager’s perspective both the CRM and KM approaches promise a positive impact on cost structures and revenue streams in return for the allocation of resources. However, investments in CRM and KM projects are not without risk, as demonstrated by many failed projects. In this paper we show that the benefit of using CRM and KM can be enhanced and the risk of failure reduced by integrating both approaches into a Customer knowledge management (CKM) model. In this regard, managing relationships requires managing Customer knowledge – knowledge about as well as from and for Customers. In CKM, KM plays the role of a service provider, managing the four knowledge aspects: content, competence, collaboration and composition. Our findings are based on a literature analysis and six years of action research, supplemented by case studies and surveys.
