Public Utility Commission

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Carol Ting - One of the best experts on this subject based on the ideXlab platform.

  • Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities
    Public Administration Review, 2009
    Co-Authors: Lawrence E. Wood, Phyllis Bernt, Carol Ting
    Abstract:

    Research demonstrates that some government agencies are more accomplished than others when it comes to e-government. More generally, various scholars suggest that e-government is moving forward at a relatively slow pace, especially in relation to the sophistication of government Web sites. With these issues in mind, this research utilized interviews with state Public Utility Commission staff members to explore their agencies' experiences with staffing, funding, coordinating, and prioritizing their e-government efforts, particularly their Web site activities. Assessing such efforts in both quantitative and qualitative terms, this research found that a mix of various factors, including financial resources, knowledgeable staff, and administrative oversight, related to better performance. Moreover, although Public Utility Commissions have a clear mission to serve both consumers and regulated utilities, this research indicates that the Commissions are focusing more of their e-government efforts on industry rather than citizens.

  • the telecommunications content of state Public Utility Commission web sites remaining relevant in a changing marketplace
    Government Information Quarterly, 2007
    Co-Authors: Phyllis Bernt, Lawrence E. Wood, Carol Ting
    Abstract:

    Abstract The role and continued relevance of state telecommunications regulators have been challenged by the development of competition, the introduction of new technologies, and the increasing dominance of federal authority. An important role that state Utility Commissions can play in the current telecommunications environment is to provide consumer education and information about consumer protection, competition, and universal service. Commissions can use their Web sites as effective tools in educating and informing consumers. This study analyzes the consumer-related telecommunications information included on the Web sites of the Commissions in the 50 states and the District of Columbia to determine whether, and how well, state Commissions are using their Web sites to educate and inform.

Shmuel S Oren - One of the best experts on this subject based on the ideXlab platform.

Phyllis Bernt - One of the best experts on this subject based on the ideXlab platform.

  • Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities
    Public Administration Review, 2009
    Co-Authors: Lawrence E. Wood, Phyllis Bernt, Carol Ting
    Abstract:

    Research demonstrates that some government agencies are more accomplished than others when it comes to e-government. More generally, various scholars suggest that e-government is moving forward at a relatively slow pace, especially in relation to the sophistication of government Web sites. With these issues in mind, this research utilized interviews with state Public Utility Commission staff members to explore their agencies' experiences with staffing, funding, coordinating, and prioritizing their e-government efforts, particularly their Web site activities. Assessing such efforts in both quantitative and qualitative terms, this research found that a mix of various factors, including financial resources, knowledgeable staff, and administrative oversight, related to better performance. Moreover, although Public Utility Commissions have a clear mission to serve both consumers and regulated utilities, this research indicates that the Commissions are focusing more of their e-government efforts on industry rather than citizens.

  • the telecommunications content of state Public Utility Commission web sites remaining relevant in a changing marketplace
    Government Information Quarterly, 2007
    Co-Authors: Phyllis Bernt, Lawrence E. Wood, Carol Ting
    Abstract:

    Abstract The role and continued relevance of state telecommunications regulators have been challenged by the development of competition, the introduction of new technologies, and the increasing dominance of federal authority. An important role that state Utility Commissions can play in the current telecommunications environment is to provide consumer education and information about consumer protection, competition, and universal service. Commissions can use their Web sites as effective tools in educating and informing consumers. This study analyzes the consumer-related telecommunications information included on the Web sites of the Commissions in the 50 states and the District of Columbia to determine whether, and how well, state Commissions are using their Web sites to educate and inform.

Lawrence E. Wood - One of the best experts on this subject based on the ideXlab platform.

  • Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities
    Public Administration Review, 2009
    Co-Authors: Lawrence E. Wood, Phyllis Bernt, Carol Ting
    Abstract:

    Research demonstrates that some government agencies are more accomplished than others when it comes to e-government. More generally, various scholars suggest that e-government is moving forward at a relatively slow pace, especially in relation to the sophistication of government Web sites. With these issues in mind, this research utilized interviews with state Public Utility Commission staff members to explore their agencies' experiences with staffing, funding, coordinating, and prioritizing their e-government efforts, particularly their Web site activities. Assessing such efforts in both quantitative and qualitative terms, this research found that a mix of various factors, including financial resources, knowledgeable staff, and administrative oversight, related to better performance. Moreover, although Public Utility Commissions have a clear mission to serve both consumers and regulated utilities, this research indicates that the Commissions are focusing more of their e-government efforts on industry rather than citizens.

  • the telecommunications content of state Public Utility Commission web sites remaining relevant in a changing marketplace
    Government Information Quarterly, 2007
    Co-Authors: Phyllis Bernt, Lawrence E. Wood, Carol Ting
    Abstract:

    Abstract The role and continued relevance of state telecommunications regulators have been challenged by the development of competition, the introduction of new technologies, and the increasing dominance of federal authority. An important role that state Utility Commissions can play in the current telecommunications environment is to provide consumer education and information about consumer protection, competition, and universal service. Commissions can use their Web sites as effective tools in educating and informing consumers. This study analyzes the consumer-related telecommunications information included on the Web sites of the Commissions in the 50 states and the District of Columbia to determine whether, and how well, state Commissions are using their Web sites to educate and inform.

David J Hurlbut - One of the best experts on this subject based on the ideXlab platform.