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Jonathan P. Allen - One of the best experts on this subject based on the ideXlab platform.
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Responding to Online Reviews: Problem Solving and Engagement in Hotels
Cornell Hospitality Quarterly, 2013Co-Authors: Sun-young Park, Jonathan P. AllenAbstract:Using online reviews in the co-creation of the service experience remains an attractive but elusive goal, based on case studies of how four high-end hotels in the western United States respond to customers' reviews posted on TripAdvisor. Chosen specifically because they represent two divergent approaches for responding to reviews, the two sets of hotels provide a springboard for further study of how hotels can interact with customers through social media. Two of the hotels regularly responded publicly to guest comments, whereas the other two almost never posted answers to guest complaints-even though they monitored and reacted to those complaints. A comparison of management styles from the two sets of hotels was disparate in the following three areas: perceived accuracy of online reviews, internal communications style, and the approach to using online reviews for management purposes. First, hotels that responded frequently considered posted reviews to be an honest gauge of consumer sentiment, whereas nonResponders believed that reviews represented only extremely positive or negative views. Second, frequent Responders had a collaborative communication style that involved regular meetings and consultations, whereas the infrequent Responders (IRs) met only as needed. Some of the IRs also typically relied on an external corporate manager to handle social media, whereas the frequent Responders commonly used internal staff. Finally, while all the hotels viewed posted comments as one mechanism to identify and solve customer problems, only one hotel went beyond that to make customer reviews a part of a strategic approach to an ongoing relationship.
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Book Review: Journal of Vacation Marketing — Online Access\rResponding to Online Reviews: Problem Solving and Engagement in Hotels
Journal of Vacation Marketing, 2001Co-Authors: Sun-young Park, Jonathan P. AllenAbstract:Using online reviews in the co-creation of the service experience remains an attractive but elusive goal, based on case studies of how four high-end hotels in the western United States respond to customers’ reviews posted on TripAdvisor. Chosen specifically because they represent two divergent approaches for responding to reviews, the two sets of hotels provide a springboard for further study of how hotels can interact with customers through social media. Two of the hotels regularly responded publicly to guest comments, whereas the other two almost never posted answers to guest complaints—even though they monitored and reacted to those complaints. A comparison of management styles from the two sets of hotels was disparate in the following three areas: perceived accuracy of online reviews, internal communications style, and the approach to using online reviews for management purposes. First, hotels that responded frequently considered posted reviews to be an honest gauge of consumer sentiment, whereas nonResponders believed that reviews represented only extremely positive or negative views. Second, frequent Responders had a collaborative communication style that involved regular meetings and consultations, whereas the infrequent Responders (IRs) met only as needed. Some of the IRs also typically relied on an external corporate manager to handle social media, whereas the frequent Responders commonly used internal staff. Finally, while all the hotels viewed posted comments as one mechanism to identify and solve customer problems, only one hotel went beyond that to make customer reviews a part of a strategic approach to an ongoing relationship.
Sun-young Park - One of the best experts on this subject based on the ideXlab platform.
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Responding to Online Reviews: Problem Solving and Engagement in Hotels
Cornell Hospitality Quarterly, 2013Co-Authors: Sun-young Park, Jonathan P. AllenAbstract:Using online reviews in the co-creation of the service experience remains an attractive but elusive goal, based on case studies of how four high-end hotels in the western United States respond to customers' reviews posted on TripAdvisor. Chosen specifically because they represent two divergent approaches for responding to reviews, the two sets of hotels provide a springboard for further study of how hotels can interact with customers through social media. Two of the hotels regularly responded publicly to guest comments, whereas the other two almost never posted answers to guest complaints-even though they monitored and reacted to those complaints. A comparison of management styles from the two sets of hotels was disparate in the following three areas: perceived accuracy of online reviews, internal communications style, and the approach to using online reviews for management purposes. First, hotels that responded frequently considered posted reviews to be an honest gauge of consumer sentiment, whereas nonResponders believed that reviews represented only extremely positive or negative views. Second, frequent Responders had a collaborative communication style that involved regular meetings and consultations, whereas the infrequent Responders (IRs) met only as needed. Some of the IRs also typically relied on an external corporate manager to handle social media, whereas the frequent Responders commonly used internal staff. Finally, while all the hotels viewed posted comments as one mechanism to identify and solve customer problems, only one hotel went beyond that to make customer reviews a part of a strategic approach to an ongoing relationship.
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Book Review: Journal of Vacation Marketing — Online Access\rResponding to Online Reviews: Problem Solving and Engagement in Hotels
Journal of Vacation Marketing, 2001Co-Authors: Sun-young Park, Jonathan P. AllenAbstract:Using online reviews in the co-creation of the service experience remains an attractive but elusive goal, based on case studies of how four high-end hotels in the western United States respond to customers’ reviews posted on TripAdvisor. Chosen specifically because they represent two divergent approaches for responding to reviews, the two sets of hotels provide a springboard for further study of how hotels can interact with customers through social media. Two of the hotels regularly responded publicly to guest comments, whereas the other two almost never posted answers to guest complaints—even though they monitored and reacted to those complaints. A comparison of management styles from the two sets of hotels was disparate in the following three areas: perceived accuracy of online reviews, internal communications style, and the approach to using online reviews for management purposes. First, hotels that responded frequently considered posted reviews to be an honest gauge of consumer sentiment, whereas nonResponders believed that reviews represented only extremely positive or negative views. Second, frequent Responders had a collaborative communication style that involved regular meetings and consultations, whereas the infrequent Responders (IRs) met only as needed. Some of the IRs also typically relied on an external corporate manager to handle social media, whereas the frequent Responders commonly used internal staff. Finally, while all the hotels viewed posted comments as one mechanism to identify and solve customer problems, only one hotel went beyond that to make customer reviews a part of a strategic approach to an ongoing relationship.
Antonio Pellicer - One of the best experts on this subject based on the ideXlab platform.
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accumulation of oocytes a new strategy for managing low Responder patients
Reproductive Biomedicine Online, 2012Co-Authors: Ana Cobo, Nicolas Garrido, Juana Crespo, Remohi Jose, Antonio PellicerAbstract:Abstract Accumulation of oocytes from several ovarian stimulation cycles is currently possible using novel vitrification technologies. This strategy could increase the inseminated cohort, creating a similar situation to normoResponders. This study included 242 low-Responder (LR) patients (594 cycles) whose mature oocytes were accumulated by vitrification and inseminated simultaneously (LR-Accu-Vit) and 482 patients (588 cycles) undergoing IVF/embryo transfer with fresh oocytes in each stimulation cycle (LR-fresh). Drop-out rate in the LR-fresh group was >75%. The embryo-transfer cancellation per patient was significantly lower in the LR-Accu-Vit group (9.1%) than the LR-fresh group (34.0%). Live-birth rate (LBR)/patient was higher in the LR-Accu-Vit group (30.2%) than the LR-fresh group (22.4%). Cumulative LBR/patient was statistically higher in the LR-Accu-Vit group (36.4%) than the LR-fresh group (23.7%) and a similar outcome was observed among patients aged ⩾40years (LR-Accu-Vit 15.8% versus LR-fresh 7.1%). The LR-Accu-Vit group had more cycles with embryo cryopreservation (LR-Accu-Vit 28.9% versus LR-fresh 8.7%). Accumulation of oocytes by vitrification and simultaneous insemination represents a successful alternative for LR patients, yielding comparable success rates to those in normoResponders and avoiding adverse effects of a low response. The accumulation of oocytes from several ovarian stimulation cycles is currently possible with the aid of novel vitrification technologies. This strategy could be useful for low-Responder patients, contributing to increase the inseminated cohort and creating a similar situation as in normal Responders. According to the results presented herein (higher live-birth rate per patient treated), this strategy represents a successful alternative for low-Responder patients, yielding comparable success rates to those in normal Responders and avoiding the adverse effects of a low response.
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clinical evidence for a detrimental effect on uterine receptivity of high serum oestradiol concentrations in high and normal Responder patients
Human Reproduction, 1995Co-Authors: Carlos Simon, Fidel Cano, Diana Valbuena, Jose Remohi, Antonio PellicerAbstract:This study was undertaken to investigate an empirical observation that 'high Responder patients have poorer in-vitro fertilization (IVF) outcome than normal Responder patients'. The aim of our study was to analyse the effect of high serum oestradiol and progesterone concentrations at the day of human chorionic gonadotrophin (HCG) administration on endometrial receptivity and oocyte-embryo quality in high and normal Responder patients. The IVF patients were divided into two groups : 59 high Responder patients who voluntarily donated some of their oocytes, and a control group consisting of 105 normal Responder patients. Both groups were compared in terms of the number and quality of oocytes retrieved, embryos transferred, fertilization, implantation and gestation rates, serum oestradiol and progesterone concentrations and the oestradiol :progesterone ratio on the day of HCG injection. To ascertain oocyte-embryo quality, a second control group of 96 women undergoing oocyte donation (receiving oocytes from high Responder patients) was considered. To assess the impact of steroid concentrations on endometrial receptivity, high Responder patients were divided into two subgroups according to oestradiol concentration, above or below the minimal oestradiol and progesterone concentrations (mean - SD) in this group. The normal Responder patients were divided into two subgroups according to oestradiol concentration, above or below the maximal oestradiol and progesterone concentrations (mean + SD) in this group. To assess further the relevance of oestradiol concentration on endometrial receptivity, patients were divided into different subgroups according to increasing oestradiol concentration, regardless of whether they were high or normal Responders. High Responder patients had significantly decreased implantation and pregnancy rates per cycle compared with normal Responder patients (33.3 versus 16.3 and 11.1 versus 5.4% respectively ; P 1700 pg/ml compared with those having oestradiol concentrations ≤1700 pg/ml, as well as in normal Responder patients with serum oestradiol concentrations >2200 pg/ml compared with those having oestradiol concentrations ≤2200 pg/ml. Considering all the patients together, significant decreases in pregnancy and implantation rates were observed when oestradiol concentrations were >2500 pg/ml compared with patients having lower oestradiol concentrations. Our clinical results demonstrate that high serum oestradiol concentrations on the day of HCG injection in high and normal Responder patients, regardless of the number of oocytes retrieved and the serum progesterone concentration, are detrimental to uterine receptivity without affecting embryo quality.
Jin Yu - One of the best experts on this subject based on the ideXlab platform.
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regulatory t cell status in red cell alloimmunized Responder and nonResponder mice
Blood, 2009Co-Authors: Jin Yu, Susanne Heck, Karina YazdanbakhshAbstract:Red blood cell alloimmunization remains a major complication for transfusion-dependent patients, but immune factors governing risk for alloimmunization are unknown. We hypothesized that CD4+ regulatory T cells (Tregs), which we have shown control the rate and the frequency of red blood cell alloimmunization in mouse models, may dictate Responder/nonResponder status. Using a transfusion regimen in which more than 50% of mice develop alloantibodies to human glycophorin A antigen, we found reduced in vitro and in vivo Treg-suppressive activity in Responders compared with nonResponders that was the result of impaired Treg suppressor function. Moreover, Responders were prone to developing additional alloantibodies to strong immunogens, whereas nonResponders were resistant to alloimmunization. Altogether, our data raise the possibility that Treg activity may be used as a marker for identifying Responder/nonResponder status in transfusion recipients.
Elbert Geuze - One of the best experts on this subject based on the ideXlab platform.
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Individual prediction of psychotherapy outcome in posttraumatic stress disorder using neuroimaging data
Translational Psychiatry, 2019Co-Authors: Paul Zhutovsky, Rajat M. Thomas, Miranda Olff, Sanne J. H. Van Rooij, Guido A. Van Wingen, Mitzy Kennis, Elbert GeuzeAbstract:Trauma-focused psychotherapy is the first-line treatment for posttraumatic stress disorder (PTSD) but 30–50% of patients do not benefit sufficiently. We investigated whether structural and resting-state functional magnetic resonance imaging (MRI/rs-fMRI) data could distinguish between treatment Responders and non-Responders on the group and individual level. Forty-four male veterans with PTSD underwent baseline scanning followed by trauma-focused psychotherapy. Voxel-wise gray matter volumes were extracted from the structural MRI data and resting-state networks (RSNs) were calculated from rs-fMRI data using independent component analysis. Data were used to detect differences between Responders and non-Responders on the group level using permutation testing, and the single-subject level using Gaussian process classification with cross-validation. A RSN centered on the bilateral superior frontal gyrus differed between Responders and non-Responder groups ( P _FWE
