The Experts below are selected from a list of 270 Experts worldwide ranked by ideXlab platform
Anthony Craig Keller - One of the best experts on this subject based on the ideXlab platform.
-
Service Department cost allocations using the net Services model and the MDTERM function in Excel
Journal of Accounting Education, 2015Co-Authors: Anthony Craig KellerAbstract:Abstract A teaching note on the reformulation of Service cost formulas is presented as a way to add value to the process of Reciprocal Costing by facilitating the tracing of cost between Service Departments, thereby increasing the accuracy of cost estimations for outsourcing decisions. Emphasis is placed on a solution method using the Excel MDETERM function and Cramer's rule that facilitates the tracing of costs between Service Departments.
Tim Kizirian - One of the best experts on this subject based on the ideXlab platform.
-
Using Excel's Matrix Operations to Facilitate Reciprocal Cost Allocations
American Journal of Business Education, 2011Co-Authors: Wallace Leese, Tim KizirianAbstract:The reciprocal method of Service Department cost allocation requires linear equations to be solved simultaneously. These computations are often so complex as to cause the abandonment of the reciprocal method in favor of the less sophisticated direct or step-down methods. Here is a short example demonstrating how Excel's sometimes unknown matrix operations can be used to greatly simplify the reciprocal allocation method. Students do not need to possess a strong background in matrix algebra to use this approach.
Alison Clarke - One of the best experts on this subject based on the ideXlab platform.
-
evaluating Service quality in universities a Service Department perspective
Quality Assurance in Education, 2007Co-Authors: Gareth Smith, A J Smith, Alison ClarkeAbstract:Purpose – The purpose of the study is to report on an in‐depth exploration of Service quality in an Information Technology Service Department in a Higher Education Institute (HEI) and to evaluate the instrument used.Design/methodology/approach – The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and applied scales for the measurement of perceived Service quality.Findings – A focused and rigorous examination of customers' views of the importance of the Service elements is provided. The study confirmed previous research that the application of SERVQUAL in the public sector can produce different Service quality dimensions from those found in private sector Services. It was also found that the Service quality gaps, and the relative importance of the five dimensions of Service quality, were the same for students and staff, albeit with some specific differences. Reliability was the most important dimension for all customers and the greatest improvement in Service qua...
Wallace Leese - One of the best experts on this subject based on the ideXlab platform.
-
Using Excel's Matrix Operations to Facilitate Reciprocal Cost Allocations
American Journal of Business Education, 2011Co-Authors: Wallace Leese, Tim KizirianAbstract:The reciprocal method of Service Department cost allocation requires linear equations to be solved simultaneously. These computations are often so complex as to cause the abandonment of the reciprocal method in favor of the less sophisticated direct or step-down methods. Here is a short example demonstrating how Excel's sometimes unknown matrix operations can be used to greatly simplify the reciprocal allocation method. Students do not need to possess a strong background in matrix algebra to use this approach.
Gareth Smith - One of the best experts on this subject based on the ideXlab platform.
-
evaluating Service quality in universities a Service Department perspective
Quality Assurance in Education, 2007Co-Authors: Gareth Smith, A J Smith, Alison ClarkeAbstract:Purpose – The purpose of the study is to report on an in‐depth exploration of Service quality in an Information Technology Service Department in a Higher Education Institute (HEI) and to evaluate the instrument used.Design/methodology/approach – The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and applied scales for the measurement of perceived Service quality.Findings – A focused and rigorous examination of customers' views of the importance of the Service elements is provided. The study confirmed previous research that the application of SERVQUAL in the public sector can produce different Service quality dimensions from those found in private sector Services. It was also found that the Service quality gaps, and the relative importance of the five dimensions of Service quality, were the same for students and staff, albeit with some specific differences. Reliability was the most important dimension for all customers and the greatest improvement in Service qua...
