The Experts below are selected from a list of 153 Experts worldwide ranked by ideXlab platform

Alain Wegmann - One of the best experts on this subject based on the ideXlab platform.

  • On the Situated Semantics of Service Systems
    2020
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Service System refers to the group of entities that work together to implement a Service. An important challenge for the Service Designer is to organize her conceptualization of the Service in a way that helps her identify the functional components required to engineer the Service. At a basic level of conceptualization, the functional relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the design activity.

  • HICSS - A Situated and Embodied Approach to Service Design
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    The two basic questions that every Service-Designer has to consider are - what features to include in a Service, and who all to engage in the implementation of these features? We demonstrate that the true semantics of the value, which a Service aims to create for its adopter, resides in the social and bodily being of the adopter. Situating the adopter in her interactions with the external-world helps identify the different responsibilities that the adopter, and other entities occurring in that situation, can undertake in realizing the Service. At the same time, embodying the adopter helps acknowledge the role of bodily states in mediating the effect a situation has in terms of the appreciation it invokes at the adopter. We provide a set of four force-dynamic patterns that model this mediation, thereby helping Service-Designers identify situations that best implement the features required to invoke the desired appreciation.

  • A Situated and Embodied Approach to Service Design
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    The two basic questions that every Service-Designer has to consider are - what features to include in a Service, and who all to engage in the implementation of these features? We demonstrate that the true semantics of the value, which a Service aims to create for its adopter, resides in the social and bodily being of the adopter. Situating the adopter in her interactions with the external-world helps identify the different responsibilities that the adopter, and other entities occurring in that situation, can undertake in realizing the Service. At the same time, embodying the adopter helps acknowledge the role of bodily states in mediating the effect a situation has in terms of the appreciation it invokes at the adopter. We provide a set of four force-dynamic patterns that model this mediation, thereby helping Service-Designers identify situations that best implement the features required to invoke the desired appreciation.

  • SOCA - On the Situated Semantics of Service Systems (Short Paper)
    2013 IEEE 6th International Conference on Service-Oriented Computing and Applications, 2013
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Service System refers to the group of entities that work together to implement a Service. An important challenge for the Service Designer is to organize her conceptualization of the Service in a way that helps her identify the functional components required to engineer the Service. At a basic level of conceptualization, the functional relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the design activity.

  • SMC - A Situated Approach to Systems Based Modeling of Services
    2013 IEEE International Conference on Systems Man and Cybernetics, 2013
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Situatedness refers to the imagery that a conceptualization invokes. The image, as a whole, provides the context for interpreting the relevance of the categories revealed in the image. At a basic level of conceptualization, the conceptual relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the inquiry.

Anshuman Saxena - One of the best experts on this subject based on the ideXlab platform.

  • On the Situated Semantics of Service Systems
    2020
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Service System refers to the group of entities that work together to implement a Service. An important challenge for the Service Designer is to organize her conceptualization of the Service in a way that helps her identify the functional components required to engineer the Service. At a basic level of conceptualization, the functional relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the design activity.

  • HICSS - A Situated and Embodied Approach to Service Design
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    The two basic questions that every Service-Designer has to consider are - what features to include in a Service, and who all to engage in the implementation of these features? We demonstrate that the true semantics of the value, which a Service aims to create for its adopter, resides in the social and bodily being of the adopter. Situating the adopter in her interactions with the external-world helps identify the different responsibilities that the adopter, and other entities occurring in that situation, can undertake in realizing the Service. At the same time, embodying the adopter helps acknowledge the role of bodily states in mediating the effect a situation has in terms of the appreciation it invokes at the adopter. We provide a set of four force-dynamic patterns that model this mediation, thereby helping Service-Designers identify situations that best implement the features required to invoke the desired appreciation.

  • A Situated and Embodied Approach to Service Design
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    The two basic questions that every Service-Designer has to consider are - what features to include in a Service, and who all to engage in the implementation of these features? We demonstrate that the true semantics of the value, which a Service aims to create for its adopter, resides in the social and bodily being of the adopter. Situating the adopter in her interactions with the external-world helps identify the different responsibilities that the adopter, and other entities occurring in that situation, can undertake in realizing the Service. At the same time, embodying the adopter helps acknowledge the role of bodily states in mediating the effect a situation has in terms of the appreciation it invokes at the adopter. We provide a set of four force-dynamic patterns that model this mediation, thereby helping Service-Designers identify situations that best implement the features required to invoke the desired appreciation.

  • SOCA - On the Situated Semantics of Service Systems (Short Paper)
    2013 IEEE 6th International Conference on Service-Oriented Computing and Applications, 2013
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Service System refers to the group of entities that work together to implement a Service. An important challenge for the Service Designer is to organize her conceptualization of the Service in a way that helps her identify the functional components required to engineer the Service. At a basic level of conceptualization, the functional relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the design activity.

  • SMC - A Situated Approach to Systems Based Modeling of Services
    2013 IEEE International Conference on Systems Man and Cybernetics, 2013
    Co-Authors: Anshuman Saxena, Alain Wegmann
    Abstract:

    Situatedness refers to the imagery that a conceptualization invokes. The image, as a whole, provides the context for interpreting the relevance of the categories revealed in the image. At a basic level of conceptualization, the conceptual relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a Service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires Service-Designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the Service-Designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the inquiry.

Francesco Mazzarella - One of the best experts on this subject based on the ideXlab platform.

  • Weaving the threads: Service innovation with textile artisan communities
    2020
    Co-Authors: Francesco Mazzarella, Val Mitchell, M. Carolina Escobar-tello
    Abstract:

    This paper reports on a participatory case study conducted for a doctoral research project, investigating how Service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple Service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The Service Designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a Service platform. In conclusion, this paper discusses the diverse roles the Service Designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.

  • Crafting Situated Services: Meaningful Design for Social Innovation with Textile Artisan Communities
    2018
    Co-Authors: Francesco Mazzarella
    Abstract:

    The mainstream ecosystem has proven unsustainable in terms of livelihood, environmental stewardship, cultural heritage, and social equality. To alleviate these problems, a range of top-down strategies has been deployed, but they are often ineffective in addressing the specific needs and aspirations of diverse contexts. On the other hand, bottom-up initiatives started by communities also face organisational and resource limitations that prevent them from becoming resilient. Within this context, Service design for social innovation has become a well-established human-centred, strategic and systemic approach to tackling such challenges. However, Designers have put much emphasis on the use of fixed toolkits that result in one-size-fits-all outputs. Instead, this thesis argues for a more situated and embedded approach to Service design. With this in mind, the aim of the research was to explore new roles, purposes and methods the Service Designer can adopt to activate communities to transition towards a more sustainable future. For this purpose, participatory case studies were undertaken with two textile artisan communities (in Nottingham, UK, and Cape Town, South Africa), chosen as relevant cases of design, production and consumption. As a result of both cases, the Designer activated the artisans, previously working in an isolated and precarious condition, to become a community and outline a situated Service proposition that embeds a shared vision for a sustainable future. Building on emerging anthropological approaches to Service design, the thesis contributes an original methodological framework, which equips the Service Designer with cultural sensibility when entering communities, aiding in making sense of sustainable futures, facilitating the co-design of situated Services and activating local legacies. In this, the investigation evidenced the diverse roles - cultural insider, storyteller, sensemaker, facilitator, and activist - the Service Designer can play throughout a social innovation process. Furthermore, the thesis emphasised that the mastery of the Designer lies in the skill of tailoring his/her approach to specific contexts in order to craft situated Services that are meaningful to the communities using them.

  • crafting sustainable futures the value of the Service Designer in activating meaningful social innovation from within textile artisan communities
    Design Journal, 2017
    Co-Authors: Francesco Mazzarella, Val Mitchell, Carolina M Escobartello
    Abstract:

    In order to tackle complex sustainability challenges, top-down one-size-fits-all Services and strategies do not always effectively address the diverse needs of local communities. It is increasingly recognised that multi-disciplinary stakeholders need to draw on their locally situated knowledge and cooperate towards achieving a social aim. With this in mind, and moving beyond the Designer’s ‘parachuting’ into projects that do not grow or develop, this paper explores how the Service Designer can contribute to activate meaningful routes for the transition of textile artisan communities towards sustainable futures. This paper proposes a Service design framework for better understanding local contexts, making sense of visions for the future and reframing them into meaningful actionable realities. For the purpose of this paper, the theory is here presented through its application to a community of Nottingham lace artisans, chosen as unit of analysis for this participatory case study research.

M. Carolina Escobar-tello - One of the best experts on this subject based on the ideXlab platform.

  • Weaving the threads: Service innovation with textile artisan communities
    2020
    Co-Authors: Francesco Mazzarella, Val Mitchell, M. Carolina Escobar-tello
    Abstract:

    This paper reports on a participatory case study conducted for a doctoral research project, investigating how Service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple Service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The Service Designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a Service platform. In conclusion, this paper discusses the diverse roles the Service Designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.

Val Mitchell - One of the best experts on this subject based on the ideXlab platform.

  • Weaving the threads: Service innovation with textile artisan communities
    2020
    Co-Authors: Francesco Mazzarella, Val Mitchell, M. Carolina Escobar-tello
    Abstract:

    This paper reports on a participatory case study conducted for a doctoral research project, investigating how Service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple Service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The Service Designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a Service platform. In conclusion, this paper discusses the diverse roles the Service Designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.

  • crafting sustainable futures the value of the Service Designer in activating meaningful social innovation from within textile artisan communities
    Design Journal, 2017
    Co-Authors: Francesco Mazzarella, Val Mitchell, Carolina M Escobartello
    Abstract:

    In order to tackle complex sustainability challenges, top-down one-size-fits-all Services and strategies do not always effectively address the diverse needs of local communities. It is increasingly recognised that multi-disciplinary stakeholders need to draw on their locally situated knowledge and cooperate towards achieving a social aim. With this in mind, and moving beyond the Designer’s ‘parachuting’ into projects that do not grow or develop, this paper explores how the Service Designer can contribute to activate meaningful routes for the transition of textile artisan communities towards sustainable futures. This paper proposes a Service design framework for better understanding local contexts, making sense of visions for the future and reframing them into meaningful actionable realities. For the purpose of this paper, the theory is here presented through its application to a community of Nottingham lace artisans, chosen as unit of analysis for this participatory case study research.