The Experts below are selected from a list of 11937 Experts worldwide ranked by ideXlab platform
Rene Kling - One of the best experts on this subject based on the ideXlab platform.
-
Supplier Relationship management anathema for the south african public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
-
Supplier Relationship management – anathema for the South African public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
Victor Lo - One of the best experts on this subject based on the ideXlab platform.
-
design of an intelligent Supplier Relationship management system for new product development
International Journal of Computer Integrated Manufacturing, 2004Co-Authors: Kwang-leong Choy, Dawei Lu, Victor LoAbstract:Since the 1990s, the business environment has changed greatly because of global integration and the lifecycles of products are becoming shorter. The drive to continually cut costs and focus on core competencies has driven many to outsource some or all of their production. It is found that the integration of customer Relationship management (CRM) and Supplier Relationship management (SRM), to facilitate supply chain management in the areas of Supplier selection using an artificial intelligence approach, has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services and distribution. In this paper, an intelligent Supplier Relationship management system (ISRMS) using hybrid case based reasoning (CBR) and artificial neural networks (ANNs) techniques to select and benchmark potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product ( Hong Kong) Limited, the outsource cycle time from searching for potential Suppliers to the allocation of order during new product development is greatly reduced.
-
development of an intelligent customer Supplier Relationship management system the application of case based reasoning
Industrial Management and Data Systems, 2003Co-Authors: K L Choy, Kenny K H Fan, Victor LoAbstract:In increasingly competitive markets, customer satisfaction is a vital corporate objective. Key elements to increasing customer satisfaction include producing consistently high‐quality products and providing high‐quality customer service. Also, Supplier Relationship management (SRM) contributes to the Supplier selection and increases the competitive advantage of manufacturers. SRM can enhance customer satisfaction and increase market share. Thus the development of a customer‐SRM system in the areas of outsourcing is essential for a company to remain competitive. Discusses an intelligent customer‐SRM system (ISRMS), using case‐based reasoning to help solve problems such as Supplier selection and the help desk problem‐solving approach. By using ISRMS, companies can select the most suitable Suppliers from the Supplier list, as well as establishing a good customer‐Supplier Relationship between parties.
-
Design of an intelligent Supplier Relationship management system: a hybrid case based neural network approach
Expert Systems with Applications, 2003Co-Authors: Kwang-leong Choy, W. B. Lee, Victor LoAbstract:In today's accelerating world economy, the drive to continually cut costs and focus on core competencies has driven many to outsource some or all of their production. In this environment, improving supply chain execution and leveraging the supply base through effective Supplier Relationship management (SRM) has become more critical than ever in achieving competitive advantage. It was found that the use of artificial intelligence in the outsourcing function of SRM to identify appropriate Suppliers to form a supply network has become a promising solution on which manufacturers depend for products, services and distribution. In this paper, an intelligent Supplier Relationship management system (ISRMS) using hybrid case based reasoning (CBR) and artificial neural networks (ANNs) techniques to select and benchmark potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, the outsource cycle time from searching for potential Suppliers to the allocation of order is greatly reduced.
-
development of a case based intelligent customer Supplier Relationship management system
Expert Systems With Applications, 2002Co-Authors: Kwang-leong Choy, Victor LoAbstract:Abstract The integration of customer Relationship management (CRM) and Supplier Relationship management (SRM) to facilitate supply chain management in the areas of Supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer–Supplier Relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential Suppliers to the allocation of order is greatly reduced.
-
Development of a case based intelligent customer–Supplier Relationship management system
Expert Systems with Applications, 2002Co-Authors: Kwang-leong Choy, Wan-I Lee, Victor LoAbstract:The integration of customer Relationship management (CRM) and Supplier Relationship management (SRM) to facilitate supply chain management in the areas of Supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer–Supplier Relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential Suppliers to the allocation of order is greatly reduced.
M J Naude - One of the best experts on this subject based on the ideXlab platform.
-
Supplier Relationship management anathema for the south african public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
-
Supplier Relationship management – anathema for the South African public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
Kwang-leong Choy - One of the best experts on this subject based on the ideXlab platform.
-
design of an intelligent Supplier Relationship management system for new product development
International Journal of Computer Integrated Manufacturing, 2004Co-Authors: Kwang-leong Choy, Dawei Lu, Victor LoAbstract:Since the 1990s, the business environment has changed greatly because of global integration and the lifecycles of products are becoming shorter. The drive to continually cut costs and focus on core competencies has driven many to outsource some or all of their production. It is found that the integration of customer Relationship management (CRM) and Supplier Relationship management (SRM), to facilitate supply chain management in the areas of Supplier selection using an artificial intelligence approach, has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services and distribution. In this paper, an intelligent Supplier Relationship management system (ISRMS) using hybrid case based reasoning (CBR) and artificial neural networks (ANNs) techniques to select and benchmark potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product ( Hong Kong) Limited, the outsource cycle time from searching for potential Suppliers to the allocation of order during new product development is greatly reduced.
-
Design of an intelligent Supplier Relationship management system: a hybrid case based neural network approach
Expert Systems with Applications, 2003Co-Authors: Kwang-leong Choy, W. B. Lee, Victor LoAbstract:In today's accelerating world economy, the drive to continually cut costs and focus on core competencies has driven many to outsource some or all of their production. In this environment, improving supply chain execution and leveraging the supply base through effective Supplier Relationship management (SRM) has become more critical than ever in achieving competitive advantage. It was found that the use of artificial intelligence in the outsourcing function of SRM to identify appropriate Suppliers to form a supply network has become a promising solution on which manufacturers depend for products, services and distribution. In this paper, an intelligent Supplier Relationship management system (ISRMS) using hybrid case based reasoning (CBR) and artificial neural networks (ANNs) techniques to select and benchmark potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, the outsource cycle time from searching for potential Suppliers to the allocation of order is greatly reduced.
-
development of a case based intelligent customer Supplier Relationship management system
Expert Systems With Applications, 2002Co-Authors: Kwang-leong Choy, Victor LoAbstract:Abstract The integration of customer Relationship management (CRM) and Supplier Relationship management (SRM) to facilitate supply chain management in the areas of Supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer–Supplier Relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential Suppliers to the allocation of order is greatly reduced.
-
Development of a case based intelligent customer–Supplier Relationship management system
Expert Systems with Applications, 2002Co-Authors: Kwang-leong Choy, Wan-I Lee, Victor LoAbstract:The integration of customer Relationship management (CRM) and Supplier Relationship management (SRM) to facilitate supply chain management in the areas of Supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate Suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer–Supplier Relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential Suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential Suppliers to the allocation of order is greatly reduced.
Intaher Marcus Ambe - One of the best experts on this subject based on the ideXlab platform.
-
Supplier Relationship management anathema for the south african public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
-
Supplier Relationship management – anathema for the South African public procurement sector
Journal of Transport and Supply Chain Management, 2013Co-Authors: M J Naude, Intaher Marcus Ambe, Rene KlingAbstract:The public sector is recognised as being one of the most important customer groups for many Suppliers and service providers because of the volume of public expenditure. Supplier Relationship management (SRM) is a necessary tool on which businesses in the public and private sectors rely. However, in the South African public sector, despite the intention to boost service delivery through efficient and effective Supplier-management processes, the development of sound Supplier Relationships is a challenge. The purpose of this article is to provide insight into Supplier-Relationship challenges and to suggest a framework for implementing SRM in the South African public sector. The research presented is based on a survey using both descriptive and exploratory research. Data were gathered through semi-structured interviews with 15 participants at eight institutions in KwaZulu-Natal. Purposive sampling techniques were used. The findings reveal that the main Supplier-related challenges that handicap procurement practices in the province are a lack of experience, a lack of affirmable Suppliers, threats and bribes, a lack of integrity, an inability to meet delivery deadlines and quality issues. The findings further reveal that Supplier Relationships in the public sector are of a transactional nature. A five-stage framework is therefore recommended for implementing SRM in the South African public sector and in order to assist government procurement officials to reap the benefits of SRM whilst supporting the requirements of public-sector procurement.
