The Experts below are selected from a list of 37863 Experts worldwide ranked by ideXlab platform
Kristanti, Maria Mia - One of the best experts on this subject based on the ideXlab platform.
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The Influence of Tacit & Explicit Knowledge, Learning Organization, Service Innovation, Employee Performance, Towards Competitive Advantage: A Customer-Basedapproach During the Pandemic Covid-19 in Indonesia
IISTE, 2020Co-Authors: Kristanti, Maria MiaAbstract:"Knowledge is a power", as knowledge sharing become a fundamental power. Managing knowledge effectively and efficiently, will transformed the knowledge into tacit to explicit knowledge through socialization, externalization, and internalization. The knowledge has to managed to gain competitive advantage. An innovation strategy is needed to put the knowledge into the best practices, to access and disseminate the knowledge to boost the employee performance. In Indonesia, the Telecommunications Services provider companies are already implemented the knowledge management. Nowadays the rapid development of information and communication leads the Telecommunications service industry to conduct their service innovation in communication and information in advanced. Moreover, fiercely competition urges the players to maintain their sustainability on delivers the best service innovation to the customers, especially during the emergence of situations of the of COVID-19 pandemic, when vulnerable and problematic panic consumers has become a regular basis to solved
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The Influence of Tacit & Explicit Knowledge, Learning Organization, Service Innovation, Employee Performance, Towards Competitive Advantage: A Customer-Basedapproach During the Pandemic Covid-19 in Indonesia
The International Institute for Science Technology and Education (IISTE), 2020Co-Authors: Kristanti, Maria MiaAbstract:"Knowledge is a power", as knowledge sharing become a fundamental power. Managing knowledge effectively and efficiently, will transformed the knowledge into tacit to explicit knowledge through socialization, externalization, and internalization. The knowledge has to managed to gain competitive advantage. An innovation strategy is needed to put the knowledge into the best practices, to access and disseminate the knowledge to boost the employee performance. In Indonesia, the Telecommunications Services provider companies are already implemented the knowledge management. Nowadays the rapid development of information and communication leads the Telecommunications service industry to conduct their service innovation in communication and information in advanced. Moreover, fiercely competition urges the players to maintain their sustainability on delivers the best service innovation to the customers, especially during the emergence of situations of the of COVID-19 pandemic, when vulnerable and problematic panic consumers has become a regular basis to solved. Keywords: Tacit Knowledge, Explicit Knowledge, Service Innovation, Employee Performance, Competitive Advantage DOI: 10.7176/IKM/10-4-02 Publication date:May 31st 202
Alexander Keck - One of the best experts on this subject based on the ideXlab platform.
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Telecommunications Services in africa the impact of multilateral commitments and unilateral reform on sector performance and economic growth
World Development, 2009Co-Authors: Calvin Djiofackzebaze, Alexander KeckAbstract:This paper examines the impact of Telecommunications liberalization in Africa on both sectoral performance and economic growth. Besides unilateral measures, we account for WTO commitments fostering the credibility of reforms. Actual regulatory quality plays a major role in bringing down prices and in improving access to telecommunication Services in Africa. Competition, notably in the mobile telephony segment, also improves sector performance. Increasing access to mobile networks by 1 per cent translates into a 0.5 per cent increase in real GDP per capita. In Africa, multilateral commitments do not reflect recent reforms. However, at the global level, adherence to the WTO Reference Paper entails lower prices.
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Telecommunications Services in Africa: The Impact of WTO Commitments and Unilateral Reform on Sector Performance and Economic Growth
World Development, 2009Co-Authors: Calvin Djiofack-zebaze, Alexander KeckAbstract:We examine the impact of Telecommunications liberalization in Africa on sectoral performance and economic growth. Besides unilateral measures, we account for WTO commitments fostering the credibility of reforms. Regulatory quality plays a major role in bringing down prices and improving access to Telecommunications Services in Africa. Competition, notably in the mobile segment, also improves sector performance. Increasing access to mobile networks by 1% translates into a 0.5% increase in real GDP per capita. In Africa, multilateral commitments do not reflect recent reforms. However, globally, adherence to the GATS Reference Paper is associated with lower prices.
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Telecommunications Services in africa the impact of multilateral commitments and unilateral reform on sector performance and economic growth
Post-Print, 2007Co-Authors: Calvin Djiofackzebaze, Alexander KeckAbstract:We examine the impact of Telecommunications liberalization in Africa on sectoral performance and economic growth. Besides unilateral measures, we account for WTO commitments fostering the credibility of reforms. Regulatory quality plays a major role in bringing down prices and improving access to Telecommunications Services in Africa. Competition, notably in the mobile segment, also improves sector performance. Increasing access to mobile networks by 1% translates into a 0.5% increase in real GDP per capita. In Africa, multilateral commitments do not reflect recent reforms. However, globally, adherence to the GATS Reference Paper is associated with lower prices.
Rakshit Negi - One of the best experts on this subject based on the ideXlab platform.
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user s perceived service quality of mobile communications experience from ethiopia
International Journal of Quality & Reliability Management, 2009Co-Authors: Rakshit NegiAbstract:Purpose – The purpose of this paper is to explore the causal relationship between service quality dimensions and overall service quality, and to identify service quality gaps as experienced by the subscribers of the mobile Services of Ethiopian Telecommunication Corporation (ETC).Design/methodology/approach – The seven modified dimensions of SERVQUAL, namely tangibles, reliability, responsiveness, empathy, assurance, network aspect, and convenience were used to measure customers' perceptions and expectations of mobile Telecommunications Services by drawing a sample of 220 respondents using stratified random sampling.Findings – Overall service quality of mobile communications was perceived to be as below average by over half (52.7 percent) of the respondents, followed by less than one‐third (28 percent) who mentioned it as average, and about one‐fifth (19.3 percent) as above average. The highest service quality gap was reported with the added dimension of network aspect, while the lowest score obtained was...
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user s perceived service quality of mobile communications experience from ethiopia
International Journal of Quality & Reliability Management, 2009Co-Authors: Rakshit NegiAbstract:Purpose – The purpose of this paper is to explore the causal relationship between service quality dimensions and overall service quality, and to identify service quality gaps as experienced by the subscribers of the mobile Services of Ethiopian Telecommunication Corporation (ETC).Design/methodology/approach – The seven modified dimensions of SERVQUAL, namely tangibles, reliability, responsiveness, empathy, assurance, network aspect, and convenience were used to measure customers' perceptions and expectations of mobile Telecommunications Services by drawing a sample of 220 respondents using stratified random sampling.Findings – Overall service quality of mobile communications was perceived to be as below average by over half (52.7 percent) of the respondents, followed by less than one‐third (28 percent) who mentioned it as average, and about one‐fifth (19.3 percent) as above average. The highest service quality gap was reported with the added dimension of network aspect, while the lowest score obtained was...
Paul T Jaeger - One of the best experts on this subject based on the ideXlab platform.
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broadband for public libraries importance issues and research needs
Government Information Quarterly, 2010Co-Authors: Lauren H Mandel, John Carlo Bertot, Bradley Wade Bishop, Charles R Mcclure, Paul T JaegerAbstract:Abstract U.S. public libraries provide free public internet Services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008–2009 Public Library Funding & Technology Access Study (PLFTAS) illustrates challenges that public libraries encounter in achieving broadband connectivity and equipment upgrades, and maintaining acceptable levels of Services as they meet continually increasing internet-enabled service demands. This article: 1) analyzes the ability of public libraries to serve as a community-based public internet access point in the context of limited funding and access to Telecommunications Services and equipment; 2) discusses key policy issues that affect the provision of public library internet-enabled Services through broadband; 3) provides recommendations for policy makers to include libraries as part of a larger national-level Telecommunications policy; and 4) identifies a number of topics and issues that need further investigation and research in this shifting policy environment.
Ken Carlberg - One of the best experts on this subject based on the ideXlab platform.
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a framework for supporting emergency Telecommunications Services ets within a single administrative domain
RFC, 2007Co-Authors: Ken CarlbergAbstract:This document presents a framework discussing the role of various protocols and mechanisms that could be considered candidates for supporting Emergency Telecommunication Services (ETS) within a single administrative domain. Comments about their potential usage as well as their current deployment are provided to the reader. Specific solutions are not presented. This memo provides information for the Internet community.
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emergency Telecommunications Services ets requirements for a single administrative domain
RFC, 2006Co-Authors: Ken CarlbergAbstract:This document presents a list of requirements in support of Emergency Telecommunications Service (ETS) within a single administrative domain. This document focuses on a specific set of administrative constraints and scope. Solutions to these requirements are not presented in this document. This memo provides information for the Internet community.
