The Experts below are selected from a list of 43668 Experts worldwide ranked by ideXlab platform
David E M Sappington - One of the best experts on this subject based on the ideXlab platform.
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incentive regulation and telecommunications Service quality
Journal of Regulatory Economics, 2004Co-Authors: A I Chunrong, Salvador Martinez, David E M SappingtonAbstract:We examine the impact of incentive regulation—price regulation and earnings sharing regulation—on retail Service quality in the U.S. telecommunications industry between 1991 and 2002. We find that incentive regulation is associated with significantly higher Service quality on several dimensions (e.g., more rapid installation of new Telephone Service, fewer trouble reports, and increased customer satisfaction) but significantly lower quality on some dimensions (fewer installation commitments met and longer delays in resolving reported Service problems)
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the effects of incentive regulation on retail Telephone Service quality in the united states
Review of Network Economics, 2003Co-Authors: David E M SappingtonAbstract:This article provides a review and critique of the empirical literature that examines the effects of incentive regulation on retail Telephone Service quality in the United States. The literature provides mixed findings. Some dimensions of Service quality appear to improve under incentive regulation (relative to rate of return regulation) while others deteriorate. Suggestions for much-needed future research are offered.
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the effects of incentive regulation in the telecommunications industry a survey
Journal of Regulatory Economics, 1996Co-Authors: Donald J Kridel, David E M Sappington, Dennis L WeismanAbstract:We review recent empirical studies of the performance of incentive regulation in the telecommunications industry. These studies provide evidence that productivity, infrastructure investment, profit levels, Telephone penetration, and new Service offerings have increased under incentive regulation. Service rates have generally remained stable or decreased slightly, and Service quality does not appear to have been affected adversely. There is no evidence that incentive regulation has led to streamlined regulatory proceedings. Strong evidence that incentive regulation has reduced the costs of providing Telephone Service has not yet materialized.
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incentives for conservation and quality improvement by public utilities
The American Economic Review, 1992Co-Authors: Tracy R Lewis, David E M SappingtonAbstract:The authors examine the design of incentive programs to motivate regulated utilities to supply both basic Service (e.g., electricity supply, local Telephone Service) and Service enhancements (e.g., energy-conservation Services, improved clarity and speed of voice communication). The optimal regulatory programs are shown to vary greatly, depending upon the information available to the regulator. The price of the basic Service may optimally be distorted above or below marginal cost to better motivate the supply of the Service enhancement. The authors' policy prescriptions are compared with current programs and proposals to promote energy conservation. Copyright 1992 by American Economic Association.
Colin Agur - One of the best experts on this subject based on the ideXlab platform.
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negotiated order the fourth amendment Telephone surveillance and social interactions 1878 1968
Information & Culture, 2013Co-Authors: Colin AgurAbstract:In the United States the words “Telephone surveillance” bring to mind contemporary security concerns about smart phone tracking, the NSA warrantless wiretapping scandal, and the telecommunications provisions of the Patriot Act. Yet Telephone surveillance is as old as telephony itself, dating back to the nearly simultaneous commercialization of the Telephone and phonograph. This article examines Telephone surveillance by American law enforcement agencies from the inception of Telephone Service to the passage of the Federal Wiretap Law in 1968, focusing on the challenges an advancing, proliferating, and shrinking technology posed for Fourth Amendment law. To highlight the technological, institutional, and cultural interactions that have shaped Fourth Amendment jurisprudence, the article deploys Jack Balkin's theory of cultural software and Anslem Strauss's concept of a negotiated order and brings together major cases, federal legislation, and evidence of government surveillance. The article argues that duri...
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negotiated order the fourth amendment Telephone surveillance and social interactions 1878 1968
Social Science Research Network, 2013Co-Authors: Colin AgurAbstract:In the US, the words ‘Telephone surveillance’ bring to mind contemporary security concerns about smart phone tracking, the NSA warrantless wiretapping scandal, and the telecommunications provisions of the Patriot Act. Yet Telephone surveillance is as old as telephony itself, dating back to the nearly simultaneous commercialization of the Telephone and phonograph in 1878. First put to use by users, so they would have a written record of business meetings held over the phone, recorders were later put to use by police for surreptitious recording of criminal suspects’ conversations. This article examines Telephone surveillance by American law enforcement agencies from the inception of Telephone Service to the passage of the Federal Wiretap Law in 1968, focusing on the challenges an advancing, proliferating, and shrinking technology posed for Fourth Amendment law. To highlight the technological, institutional and cultural interactions that have shaped Fourth Amendment jurisprudence, the article deploys Jack Balkin’s theory of cultural software and Anslem Strauss’s concept of a negotiated order, and brings together major cases, federal legislation, and evidence of government surveillance. The article shows how Telephone surveillance brought the Fourth Amendment into prominence and inspired many of its most contentious debates; the article argues that during the first 90 years of Telephone usage in America, laws on search and seizure developed not from constitutional consistency or logic, but as the result of a complex negotiation process involving new media and human agency.
Jon Nicholl - One of the best experts on this subject based on the ideXlab platform.
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acceptability of nhs 111 the Telephone Service for urgent health care cross sectional postal survey of users views
Family Practice, 2014Co-Authors: Alicia Ocathain, Janette Turner, Emma Knowles, Jon NichollAbstract:Background. In 2010, a new Telephone Service, NHS 111, was piloted to improve access to urgent care in England. A unique feature is the use of non-clinical call takers who triage calls with computerized decision support and have access to clinical advisors when necessary. Aim. To explore users’ acceptability of NHS 111. Design. Cross-sectional postal survey. Setting. Four pilot sites in England. Method. A postal survey of recent users of NHS 111. Results. The response rate was 41% (1769/4265), with 49% offering written comments (872/1769). Sixty-five percent indicated the advice given had been very helpful and 28% quite helpful. The majority of respondents (86%) indicated that they fully complied with advice. Seventy-three percent was very satisfied and 19% quite satisfied with the Service overall. Users were less satisfied with the relevance of questions asked, and the accuracy and appropriateness of advice given, than with other aspects of the Service. Users who were autorouted to NHS 111 from Services such as GP out-of-hours Services were less satisfied than direct callers. Conclusion. In pilot Services in the first year of operation, NHS 111 appeared to be acceptable to the majority of users. Acceptability could be improved by reassessing the necessity of triage questions used and auditing the accuracy and appropriateness of advice given. User acceptability should be viewed in the context of findings from the wider evaluation, which identified that the NHS 111 pilot Services did not improve access to urgent care and indeed increased the use of emergency ambulance Services.
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Impact of the urgent care Telephone Service NHS 111 pilot sites: A controlled before and after study
BMJ Open, 2013Co-Authors: Janette Turner, Alicia Ocathain, Emma Knowles, Jon NichollAbstract:OBJECTIVES To measure the impact of the urgent care Telephone Service NHS 111 on the emergency and urgent care system. DESIGN Controlled before and after study using routine data. SETTING Four pilot sites and three control sites covering a total population of 3.6 million in England, UK. PARTICIPANTS AND DATA Routine data on 36 months of use of emergency ambulance Service calls and incidents, emergency department attendances, urgent care contacts (general practice (GP) out of hours, walk in and urgent care centres) and calls to the Telephone triage Service NHS direct. INTERVENTION NHS 111, a new 24 h 7 day a week Telephone Service for non-emergency health problems, operated by trained non-clinical call handlers with clinical support from nurse advisors, using NHS Pathways software to triage calls to different Services and home care. MAIN OUTCOMES Changes in use of emergency and urgent care Services. RESULTS NHS 111 triaged 277 163 calls in the first year of operation for a population of 1.8 million. There was no change overall in emergency ambulance calls, emergency department attendances or urgent care use. There was a 19.3% reduction in calls to NHS Direct (95% CI -24.6% to -14.0%) and a 2.9% increase in emergency ambulance incidents (95% CI 1.0% to 4.8%). There was an increase in activity overall in the emergency and urgent care system in each site ranging 4.7-12%/month and this remained when assuming that NHS 111 will eventually take all NHS Direct and GP out of hours calls. CONCLUSIONS In its first year of operation in four pilot sites NHS 111 did not deliver the expected system benefits of reducing calls to the 999 ambulance Service or shifting patients to urgent rather than emergency care. There is potential that this type of Service increases overall demand for urgent care.
Aniruddha Banerjee - One of the best experts on this subject based on the ideXlab platform.
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does incentive regulation cause degradation of retail Telephone Service quality
Information Economics and Policy, 2003Co-Authors: Aniruddha BanerjeeAbstract:Abstract Most states in the US have now adopted some variant of incentive regulation for their incumbent local exchange carriers (ILECs), the most common being price cap regulation which constrains annual movements in the prices of intrastate Telephone Services considered to be non-competitive. Some states have also adopted retail Service quality provisions to ensure that ILECs subject to incentive regulation do not pursue cost savings and productivity gains at the expense of Service quality. With the impending renewal and revision of incentive regulation plans in several states, there is now an urgent need to understand the nexus between incentive regulation and retail Service quality performance. Expanding on past studies of this issue, this paper uses panel data on 49 local exchange carriers for the period 1991–1999 to test for Granger causality from incentive regulation plans to retail Service quality performance. Using 12 measures of retail Telephone Service quality, the primary finding is that average performance has not worsened, and has even improved, as states have moved progressively from rate-of-return regulation for ILECs to various forms of incentive regulation.
Susan Halford - One of the best experts on this subject based on the ideXlab platform.
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has the nhs 111 urgent care Telephone Service been a success case study and secondary data analysis in england
BMJ Open, 2017Co-Authors: Catherine Pope, Joanne Turnbull, Jeremy Jones, Jane Prichard, Alison Rowsell, Susan HalfordAbstract:Objectives To explore the success of the introduction of the National Health Service (NHS) 111 urgent care Service and describe Service activity in the period 2014–2016. Design Comparative mixed method case study of five NHS 111 Service providers and analysis of national level routine data on activity and Service use. Settings and data Our primary research involved five NHS 111 sites in England. We conducted 356 hours of non-participant observation in NHS 111 call centres and the urgent care centres and, linked to these observations, held 6 focus group interviews with 47 call advisors, clinical and managerial staff. This primary research is augmented by a secondary analysis of routine data about the 44 NHS 111 sites in England contained in the NHS 111 Minimum Data Set made available by NHS England. Results Opinions vary depending on the criteria used to judge the success of NHS 111. The Service has been rolled out across 44 sites. The 111 phone number is operational and the Service has replaced its predecessor NHS Direct. This new Service has led to changes in who does the work of managing urgent care demand, achieving significant labour substitution. Judged against internal performance criteria, the Service appears not to meet some targets such as call answering times, but it has seen a steady increase in use over time. Patients appear largely satisfied with NHS 111, but the view from some stakeholders is more mixed. The impact of NHS 111 on other health Services is difficult to assess and cost-effectiveness has not been established. Conclusion The new urgent care Service NHS 111 has been brought into use but its success against some key criteria has not been comprehensively proven.
