The Experts below are selected from a list of 972 Experts worldwide ranked by ideXlab platform
Emmanuel Okechukwu Ogbonna - One of the best experts on this subject based on the ideXlab platform.
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the dynamics Underlying Service firm customer relationships insights from a study of english premier league soccer fans
Journal of Service Research, 2008Co-Authors: Lloyd C Harris, Emmanuel Okechukwu OgbonnaAbstract:Researchers have argued that consumers frequently view marketing efforts as intrusive and that they fail to exhibit either trust or commitment. However, studies have found that some customers develop strong emotional relationships with firms, often independently of firm-driven relationship-building efforts. These confusing findings indicate that there is a need for additional research to explore the dynamics Underlying Service firm—customer relationships. The aim of this study is to elucidate customers' conception and manifestation of their relationships with Service firms. Therefore, the objectives are to uncover the extent to which various types of customers exhibit relational links with Service firms and to generate insights into the manner in which such identification is manifested. After a review of recent studies into relationship marketing, the authors present and explain the research design and method. Then, the authors present the findings that emerged during the focus groups and in-depth interviews with soccer supporters.
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The Dynamics Underlying Service Firm—Customer Relationships Insights From a Study of English Premier League Soccer Fans
Journal of Service Research, 2008Co-Authors: Lloyd C Harris, Emmanuel Okechukwu OgbonnaAbstract:Researchers have argued that consumers frequently view marketing efforts as intrusive and that they fail to exhibit either trust or commitment. However, studies have found that some customers develop strong emotional relationships with firms, often independently of firm-driven relationship-building efforts. These confusing findings indicate that there is a need for additional research to explore the dynamics Underlying Service firm—customer relationships. The aim of this study is to elucidate customers' conception and manifestation of their relationships with Service firms. Therefore, the objectives are to uncover the extent to which various types of customers exhibit relational links with Service firms and to generate insights into the manner in which such identification is manifested. After a review of recent studies into relationship marketing, the authors present and explain the research design and method. Then, the authors present the findings that emerged during the focus groups and in-depth interviews with soccer supporters.
Brian M. Blake - One of the best experts on this subject based on the ideXlab platform.
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Discovering Shared Services from Cross-Organizational Software Specifications
2010 IEEE International Conference on Services Computing, 2010Co-Authors: Alexander Yale-loehr, Ian D. Schlesinger, Aubrey J. Rembert, Brian M. BlakeAbstract:During a standard software development process, organizations create text-based documents that describe software requirements, design, and implementation. These text-based specifications describe the functionality of future applications as they relate to an existing IT infrastructure. We suggest that these documents also implicitly describe core Underlying Service-based capabilities of the organization. In this paper, we describe an approach that (when provided with software specifications from multiple organizations) can recommend Services shared by the multiple organizations represented. These approaches leverage the syntactic similarity of the specification text and semantic information as inferred from WordNet. Experiments show the effectiveness of this approach when processing real software requirements specifications in operational environments.
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Workflow Composition of Service Level Agreements
IEEE International Conference on Services Computing (SCC 2007), 2007Co-Authors: Brian M. Blake, David J. CummingsAbstract:Service-oriented architectures enable an environment where businesses can expose Services for use by their collaborators and their peer organizations. In such an environment, organizations may have long-standing cooperative agreements representing the existing Services that they share. Furthermore, they may have Service level agreements (SLAs) that assure the quality of Service standards of the existing Services. In an ad-hoc workflow scenario, a business may need to perform real-time composition of the existing Services in response to consumer requests. In this work, we suggest that, in parallel to traditional Web Service composition, the business must also compose the corresponding SLAs of the chosen Services to generate a guaranteed Service level to the consumer. In this paper, we introduce a process for composing SLAs associated with a workflow of Web Services. This process results in the discovery of the best composite (i.e. workflow) capability while optimizing the Underlying Service-level attributes.
Ian Foster - One of the best experts on this subject based on the ideXlab platform.
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CaGrid Workflow Toolkit: A taverna based workflow tool for cancer grid
BMC Bioinformatics, 2010Co-Authors: Ravi Madduri, Aleksandra Nenadic, Stian Soiland-reyes, Dinanath Sulakhe, Ian Foster, Carole GobleAbstract:Background In biological and medical domain, the use of web Services made the data and computation functionality accessible in a unified manner, which helped automate the data pipeline that was previously performed manually. Workflow technology is widely used in the orchestration of multiple Services to facilitate in-silico research. Cancer Biomedical Informatics Grid (caBIG) is an information network enabling the sharing of cancer research related resources and caGrid is its Underlying Service-based computation infrastructure. CaBIG requires that Services are composed and orchestrated in a given sequence to realize data pipelines, which are often called scientific workflows.
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Orchestrating caGrid Services in Taverna
2008 IEEE International Conference on Web Services, 2008Co-Authors: Ravi Madduri, Kiran Keshav, Baris E. Suzek, Scott Oster, Ian FosterAbstract:caBIGtrade (the cancer Biomedical Informatics Gridtrade) is an open-source, open-access information network enabling cancer researchers to share tools, data, applications, and technologies. caGrid is the Underlying Service-based grid software infrastructure for caBIG, integrating distributed data and analytic resources into a virtual collaborative platform for cancer research. Within caGrid, many cancer-related data analysis and aggregation tasks can make use of "canned" sets of Service invocations, or workflows. As a result, there is a need to orchestrate the invocation of caGrid Services through the use of both a workflow language and tooling. In this paper, we first explain why we select Taverna as a candidate for workflow authoring and invocation. We then review the development of Taverna plug-ins in general, and describe how we extend Taverna to use caGrid Services. We then detail a real-world example and the lessons learned from our research. Finally we conclude with a summary and a description of potential next steps.
Lloyd C Harris - One of the best experts on this subject based on the ideXlab platform.
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the dynamics Underlying Service firm customer relationships insights from a study of english premier league soccer fans
Journal of Service Research, 2008Co-Authors: Lloyd C Harris, Emmanuel Okechukwu OgbonnaAbstract:Researchers have argued that consumers frequently view marketing efforts as intrusive and that they fail to exhibit either trust or commitment. However, studies have found that some customers develop strong emotional relationships with firms, often independently of firm-driven relationship-building efforts. These confusing findings indicate that there is a need for additional research to explore the dynamics Underlying Service firm—customer relationships. The aim of this study is to elucidate customers' conception and manifestation of their relationships with Service firms. Therefore, the objectives are to uncover the extent to which various types of customers exhibit relational links with Service firms and to generate insights into the manner in which such identification is manifested. After a review of recent studies into relationship marketing, the authors present and explain the research design and method. Then, the authors present the findings that emerged during the focus groups and in-depth interviews with soccer supporters.
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The Dynamics Underlying Service Firm—Customer Relationships Insights From a Study of English Premier League Soccer Fans
Journal of Service Research, 2008Co-Authors: Lloyd C Harris, Emmanuel Okechukwu OgbonnaAbstract:Researchers have argued that consumers frequently view marketing efforts as intrusive and that they fail to exhibit either trust or commitment. However, studies have found that some customers develop strong emotional relationships with firms, often independently of firm-driven relationship-building efforts. These confusing findings indicate that there is a need for additional research to explore the dynamics Underlying Service firm—customer relationships. The aim of this study is to elucidate customers' conception and manifestation of their relationships with Service firms. Therefore, the objectives are to uncover the extent to which various types of customers exhibit relational links with Service firms and to generate insights into the manner in which such identification is manifested. After a review of recent studies into relationship marketing, the authors present and explain the research design and method. Then, the authors present the findings that emerged during the focus groups and in-depth interviews with soccer supporters.
Ravi Madduri - One of the best experts on this subject based on the ideXlab platform.
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CaGrid Workflow Toolkit: A taverna based workflow tool for cancer grid
BMC Bioinformatics, 2010Co-Authors: Ravi Madduri, Aleksandra Nenadic, Stian Soiland-reyes, Dinanath Sulakhe, Ian Foster, Carole GobleAbstract:Background In biological and medical domain, the use of web Services made the data and computation functionality accessible in a unified manner, which helped automate the data pipeline that was previously performed manually. Workflow technology is widely used in the orchestration of multiple Services to facilitate in-silico research. Cancer Biomedical Informatics Grid (caBIG) is an information network enabling the sharing of cancer research related resources and caGrid is its Underlying Service-based computation infrastructure. CaBIG requires that Services are composed and orchestrated in a given sequence to realize data pipelines, which are often called scientific workflows.
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Orchestrating caGrid Services in Taverna
2008 IEEE International Conference on Web Services, 2008Co-Authors: Ravi Madduri, Kiran Keshav, Baris E. Suzek, Scott Oster, Ian FosterAbstract:caBIGtrade (the cancer Biomedical Informatics Gridtrade) is an open-source, open-access information network enabling cancer researchers to share tools, data, applications, and technologies. caGrid is the Underlying Service-based grid software infrastructure for caBIG, integrating distributed data and analytic resources into a virtual collaborative platform for cancer research. Within caGrid, many cancer-related data analysis and aggregation tasks can make use of "canned" sets of Service invocations, or workflows. As a result, there is a need to orchestrate the invocation of caGrid Services through the use of both a workflow language and tooling. In this paper, we first explain why we select Taverna as a candidate for workflow authoring and invocation. We then review the development of Taverna plug-ins in general, and describe how we extend Taverna to use caGrid Services. We then detail a real-world example and the lessons learned from our research. Finally we conclude with a summary and a description of potential next steps.
