The Experts below are selected from a list of 4056 Experts worldwide ranked by ideXlab platform

James M Bloodgood - One of the best experts on this subject based on the ideXlab platform.

  • organizational routine Breach Response and knowledge management
    Business Process Management Journal, 2012
    Co-Authors: James M Bloodgood
    Abstract:

    Purpose – The purpose of this paper is to propose the organizational knowledge effects of organization routine Breach Response.Design/methodology/approach – The paper reviews the routines and knowledge management literatures and applies them to the concept of organizational routine Breach.Findings – It is found that three types of organizational routine Breach Response affect the explicit and tacit knowledge contained within routines differently. These differences can influence organizational performance in positive and negative ways.Research limitations/implications – Future research can be based on an enhanced understanding of the knowledge effects stemming from Breaches in organizational routines.Practical implications – Managers can use an enhanced understanding of the knowledge effects of organizational routine Breach to increase their ability to manage organizational routines and the knowledge contained in them.Originality/value – This paper links the organizational routines literature with the know...

Kolbe, Lutz M. - One of the best experts on this subject based on the ideXlab platform.

  • Do You Think It Is Fair? Effects of Data Breach Response Actions on Customer Justice
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon, Kolbe, Lutz M.
    Abstract:

    The digitization of corporate processes and activities, accelerated by the COVID-19 pandemic, does not only hold advantages. Rapidly implemented software systems lead to an increased risk of data Breaches, inducing adverse effects. As a countermeasure, companies can apply data Breach Response actions. In this paper, drawing on service failure literature and justice theory, we examine how companies’ actual Response actions affect customers’ justice perceptions. By conducting a scenario-based experiment, we investigate how Response action can be differentiated through the perception of the three dimensions of justice theory. The results suggest that for some Response actions previous findings from service failure recovery are transferable. Our results indicate that distributive and procedural justice can be influenced by corporate Response actions. However, the effects on interactional justice appear to be limited. We discuss the applicability of justice theory in the scope of data Breaches

  • OPENNESS ALWAYS PAYS OFF – INVESTIGATION OF DIVERSE ACTIONS IN Response STRATEGIES TO DATA BreachES
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon, Diesterhöft, Till Ole, Massanneck Steffen, Nguyen, Duy Khang, Kolbe, Lutz M.
    Abstract:

    Data Breaches have become a daily problem and cause immense damage to the affected companies in their customer relationship with the impacted customers. Research has shown that this effect can be positively influenced by applying Response strategies. Our study focuses on three main actions that can be identified from data Breach Response strategies: an apology for the incident, the visibility of the CEO, and high readability of the message. To investigate the impact on transnational and cumulative customer satisfaction, a scenario-based experiment was conducted with 567 participants. Our results show that all three actions have a strong positive effect on transaction satisfaction. Moreover, these Response actions have a positive effect on cumulative satisfaction, although the effects are not as strong. Finally, the results are discussed in the context of justice theory and situational crisis communication theory, and practical implications, limitations, and possible future research options are derived

Trang Simon - One of the best experts on this subject based on the ideXlab platform.

  • Do You Think It Is Fair? Effects of Data Breach Response Actions on Customer Justice
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon, Kolbe, Lutz M.
    Abstract:

    The digitization of corporate processes and activities, accelerated by the COVID-19 pandemic, does not only hold advantages. Rapidly implemented software systems lead to an increased risk of data Breaches, inducing adverse effects. As a countermeasure, companies can apply data Breach Response actions. In this paper, drawing on service failure literature and justice theory, we examine how companies’ actual Response actions affect customers’ justice perceptions. By conducting a scenario-based experiment, we investigate how Response action can be differentiated through the perception of the three dimensions of justice theory. The results suggest that for some Response actions previous findings from service failure recovery are transferable. Our results indicate that distributive and procedural justice can be influenced by corporate Response actions. However, the effects on interactional justice appear to be limited. We discuss the applicability of justice theory in the scope of data Breaches

  • OPENNESS ALWAYS PAYS OFF – INVESTIGATION OF DIVERSE ACTIONS IN Response STRATEGIES TO DATA BreachES
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon, Diesterhöft, Till Ole, Massanneck Steffen, Nguyen, Duy Khang, Kolbe, Lutz M.
    Abstract:

    Data Breaches have become a daily problem and cause immense damage to the affected companies in their customer relationship with the impacted customers. Research has shown that this effect can be positively influenced by applying Response strategies. Our study focuses on three main actions that can be identified from data Breach Response strategies: an apology for the incident, the visibility of the CEO, and high readability of the message. To investigate the impact on transnational and cumulative customer satisfaction, a scenario-based experiment was conducted with 567 participants. Our results show that all three actions have a strong positive effect on transaction satisfaction. Moreover, these Response actions have a positive effect on cumulative satisfaction, although the effects are not as strong. Finally, the results are discussed in the context of justice theory and situational crisis communication theory, and practical implications, limitations, and possible future research options are derived

  • Really, What Are They Offering? A Taxonomy of Companies\u27 Actual Response Strategies after a Data Breach
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon
    Abstract:

    Data Breaches have become an everyday phenomenon. As a consequence, organizations no longer solely focus on prevention but also proactively prepare for the next data Breach. A key element of these efforts is data Breach Response strategies that aim to retain trust and loyalty of the affected parties. Prior research provides important insights into the effects, causes, and conditions of effective Response strategies. However, an underlying conceptualization of different forms of data Breach Response strategies is lacking. By analyzing the Response strategies of 313 data Breaches, we inductively derive a taxonomy of data Breach Response strategies. Our results suggest that Response actions can be classified along eight dimensions including 22 distinct characteristics. Our research provides contributions to research and practice. The taxonomy provides a comprehensive framework and allows to link different research streams logically. Subsequently, the taxonomy helps managers to distinguish different data Breach Response strategies and implement suitable measures

  • Please be Silent? Examining the Impact of Data Breach Response Strategies on the Stock Value
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon
    Abstract:

    Incidents of security Breaches have increased and caused immense damage, affecting the stock price. Data Breaches are particularly problematic as they have fatal consequences on customer relations. By applying recovery actions after a data Breach, a company is able to mitigate these consequences. However, there is a controversy: The recovery actions offered to customers are perceived differently by the company\u27s investors. While customer loyalty can be maintained, the value of the company\u27s stock is damaged. This study examines this controversy through an event study. Real Response strategies to data Breaches are coded and their effects on investor behavior are examined on the basis of stock value. The results show that apologizing a data Breach has harmful effects on investor behavior. The opposite might occur if the Response is whitewashed. Further effects can be determined by the affected group and the year of the data Breach

Masuch Kristin - One of the best experts on this subject based on the ideXlab platform.

  • Do You Think It Is Fair? Effects of Data Breach Response Actions on Customer Justice
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon, Kolbe, Lutz M.
    Abstract:

    The digitization of corporate processes and activities, accelerated by the COVID-19 pandemic, does not only hold advantages. Rapidly implemented software systems lead to an increased risk of data Breaches, inducing adverse effects. As a countermeasure, companies can apply data Breach Response actions. In this paper, drawing on service failure literature and justice theory, we examine how companies’ actual Response actions affect customers’ justice perceptions. By conducting a scenario-based experiment, we investigate how Response action can be differentiated through the perception of the three dimensions of justice theory. The results suggest that for some Response actions previous findings from service failure recovery are transferable. Our results indicate that distributive and procedural justice can be influenced by corporate Response actions. However, the effects on interactional justice appear to be limited. We discuss the applicability of justice theory in the scope of data Breaches

  • OPENNESS ALWAYS PAYS OFF – INVESTIGATION OF DIVERSE ACTIONS IN Response STRATEGIES TO DATA BreachES
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon, Diesterhöft, Till Ole, Massanneck Steffen, Nguyen, Duy Khang, Kolbe, Lutz M.
    Abstract:

    Data Breaches have become a daily problem and cause immense damage to the affected companies in their customer relationship with the impacted customers. Research has shown that this effect can be positively influenced by applying Response strategies. Our study focuses on three main actions that can be identified from data Breach Response strategies: an apology for the incident, the visibility of the CEO, and high readability of the message. To investigate the impact on transnational and cumulative customer satisfaction, a scenario-based experiment was conducted with 567 participants. Our results show that all three actions have a strong positive effect on transaction satisfaction. Moreover, these Response actions have a positive effect on cumulative satisfaction, although the effects are not as strong. Finally, the results are discussed in the context of justice theory and situational crisis communication theory, and practical implications, limitations, and possible future research options are derived

  • Really, What Are They Offering? A Taxonomy of Companies\u27 Actual Response Strategies after a Data Breach
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon
    Abstract:

    Data Breaches have become an everyday phenomenon. As a consequence, organizations no longer solely focus on prevention but also proactively prepare for the next data Breach. A key element of these efforts is data Breach Response strategies that aim to retain trust and loyalty of the affected parties. Prior research provides important insights into the effects, causes, and conditions of effective Response strategies. However, an underlying conceptualization of different forms of data Breach Response strategies is lacking. By analyzing the Response strategies of 313 data Breaches, we inductively derive a taxonomy of data Breach Response strategies. Our results suggest that Response actions can be classified along eight dimensions including 22 distinct characteristics. Our research provides contributions to research and practice. The taxonomy provides a comprehensive framework and allows to link different research streams logically. Subsequently, the taxonomy helps managers to distinguish different data Breach Response strategies and implement suitable measures

  • Please be Silent? Examining the Impact of Data Breach Response Strategies on the Stock Value
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon
    Abstract:

    Incidents of security Breaches have increased and caused immense damage, affecting the stock price. Data Breaches are particularly problematic as they have fatal consequences on customer relations. By applying recovery actions after a data Breach, a company is able to mitigate these consequences. However, there is a controversy: The recovery actions offered to customers are perceived differently by the company\u27s investors. While customer loyalty can be maintained, the value of the company\u27s stock is damaged. This study examines this controversy through an event study. Real Response strategies to data Breaches are coded and their effects on investor behavior are examined on the basis of stock value. The results show that apologizing a data Breach has harmful effects on investor behavior. The opposite might occur if the Response is whitewashed. Further effects can be determined by the affected group and the year of the data Breach

Greve Maike - One of the best experts on this subject based on the ideXlab platform.

  • Do You Think It Is Fair? Effects of Data Breach Response Actions on Customer Justice
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon, Kolbe, Lutz M.
    Abstract:

    The digitization of corporate processes and activities, accelerated by the COVID-19 pandemic, does not only hold advantages. Rapidly implemented software systems lead to an increased risk of data Breaches, inducing adverse effects. As a countermeasure, companies can apply data Breach Response actions. In this paper, drawing on service failure literature and justice theory, we examine how companies’ actual Response actions affect customers’ justice perceptions. By conducting a scenario-based experiment, we investigate how Response action can be differentiated through the perception of the three dimensions of justice theory. The results suggest that for some Response actions previous findings from service failure recovery are transferable. Our results indicate that distributive and procedural justice can be influenced by corporate Response actions. However, the effects on interactional justice appear to be limited. We discuss the applicability of justice theory in the scope of data Breaches

  • OPENNESS ALWAYS PAYS OFF – INVESTIGATION OF DIVERSE ACTIONS IN Response STRATEGIES TO DATA BreachES
    AIS Electronic Library (AISeL), 2021
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon, Diesterhöft, Till Ole, Massanneck Steffen, Nguyen, Duy Khang, Kolbe, Lutz M.
    Abstract:

    Data Breaches have become a daily problem and cause immense damage to the affected companies in their customer relationship with the impacted customers. Research has shown that this effect can be positively influenced by applying Response strategies. Our study focuses on three main actions that can be identified from data Breach Response strategies: an apology for the incident, the visibility of the CEO, and high readability of the message. To investigate the impact on transnational and cumulative customer satisfaction, a scenario-based experiment was conducted with 567 participants. Our results show that all three actions have a strong positive effect on transaction satisfaction. Moreover, these Response actions have a positive effect on cumulative satisfaction, although the effects are not as strong. Finally, the results are discussed in the context of justice theory and situational crisis communication theory, and practical implications, limitations, and possible future research options are derived

  • Really, What Are They Offering? A Taxonomy of Companies\u27 Actual Response Strategies after a Data Breach
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Diesterhöft Till, Greve Maike, Masuch Kristin, Trang Simon
    Abstract:

    Data Breaches have become an everyday phenomenon. As a consequence, organizations no longer solely focus on prevention but also proactively prepare for the next data Breach. A key element of these efforts is data Breach Response strategies that aim to retain trust and loyalty of the affected parties. Prior research provides important insights into the effects, causes, and conditions of effective Response strategies. However, an underlying conceptualization of different forms of data Breach Response strategies is lacking. By analyzing the Response strategies of 313 data Breaches, we inductively derive a taxonomy of data Breach Response strategies. Our results suggest that Response actions can be classified along eight dimensions including 22 distinct characteristics. Our research provides contributions to research and practice. The taxonomy provides a comprehensive framework and allows to link different research streams logically. Subsequently, the taxonomy helps managers to distinguish different data Breach Response strategies and implement suitable measures

  • Please be Silent? Examining the Impact of Data Breach Response Strategies on the Stock Value
    AIS Electronic Library (AISeL), 2020
    Co-Authors: Masuch Kristin, Greve Maike, Trang Simon
    Abstract:

    Incidents of security Breaches have increased and caused immense damage, affecting the stock price. Data Breaches are particularly problematic as they have fatal consequences on customer relations. By applying recovery actions after a data Breach, a company is able to mitigate these consequences. However, there is a controversy: The recovery actions offered to customers are perceived differently by the company\u27s investors. While customer loyalty can be maintained, the value of the company\u27s stock is damaged. This study examines this controversy through an event study. Real Response strategies to data Breaches are coded and their effects on investor behavior are examined on the basis of stock value. The results show that apologizing a data Breach has harmful effects on investor behavior. The opposite might occur if the Response is whitewashed. Further effects can be determined by the affected group and the year of the data Breach