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Francesca Da Rimini - One of the best experts on this subject based on the ideXlab platform.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2017
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    © 2016, Springer Science+Business Media New York. For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users’ satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2016
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users' satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

Muneera Bano - One of the best experts on this subject based on the ideXlab platform.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2017
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    © 2016, Springer Science+Business Media New York. For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users’ satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2016
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users' satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

Didar Zowghi - One of the best experts on this subject based on the ideXlab platform.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2017
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    © 2016, Springer Science+Business Media New York. For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users’ satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

  • User satisfaction and system success: an empirical exploration of user involvement in software development
    Empirical Software Engineering, 2016
    Co-Authors: Muneera Bano, Didar Zowghi, Francesca Da Rimini
    Abstract:

    For over four decades user involvement has been considered intuitively to lead to user satisfaction, which plays a pivotal role in successful outcome of a software project. The objective of this paper is to explore the notion of user satisfaction within the context of the user involvement and system success relationship. We have conducted a longitudinal Case Study of a software development project and collected qualitative Data by means of interviews, observations and document analysis over a period of 3 years. The analysis of our Case Study Data revealed that user satisfaction significantly contributes to the system success even when schedule and budget goals are not met. The Case Study Data analysis also presented additional factors that contribute to the evolution of user satisfaction throughout the project. Users' satisfaction with their involvement and the resulting system are mutually constituted while the level of user satisfaction evolves throughout the stages of software development process. Effective management strategies and user representation are essential elements of maintaining an acceptable level of user satisfaction throughout software development process.

Ku Ruhana Ku-mahamud - One of the best experts on this subject based on the ideXlab platform.

M.c. Boudreau - One of the best experts on this subject based on the ideXlab platform.

  • Learning to use ERP technology: a causal model
    36th Annual Hawaii International Conference on System Sciences 2003. Proceedings of the, 2003
    Co-Authors: M.c. Boudreau
    Abstract:

    The premise of this paper is that the technically successful implementation of a complex IT does not always result in its effective use. Through the analysis of Case Study Data related to an ERP implementation within a public organization, a causal model is proposed. This model, inductively developed, reveals key factors leading to the construct of "quality of use." It suggests that the inclusion of factors relating to learning allows to better understand why "quality of use" may vary among individual users. More specifically, factors affecting formal and informal training, and their impact on the extent of learning, are emphasized.