The Experts below are selected from a list of 81 Experts worldwide ranked by ideXlab platform
Maria Daniela Giammanco - One of the best experts on this subject based on the ideXlab platform.
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How are organisational climate models and patient satisfaction related? A Competing Value Framework approach.
Social science & medicine (1982), 2009Co-Authors: Alessandro Ancarani, Carmela Di Mauro, Maria Daniela GiammancoAbstract:Patient satisfaction has become an important indicator of process quality inside hospitals. Even so, the improvement of patient satisfaction cannot simply follow from the implementation of new incentives schemes and organisational arrangements; it also depends on hospitals' cultures and climates. This paper studies the impact of alternative models of organisational climate in hospital wards on patient satisfaction. Data gathered from seven public hospitals in Italy are used to explore this relationship. The theoretical approach adopted is the Competing Value Framework which classifies organisations according to their inward or outward focus and according to the importance assigned to control vs. flexibility. Results show that both a model stressing openness, change and innovation and a model emphasising cohesion and workers' morale are positively related to patient satisfaction, while a model based on managerial control is negatively associated with patient satisfaction.
Kridanto Surendro - One of the best experts on this subject based on the ideXlab platform.
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Using organizational culture approach and COBIT Framework in designing of information technology governance on non ministrial government institute (LPNK), case study: Center for scientific documentation and information - Indonesian institute of scien
Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, 2011Co-Authors: Budi Nugroho, Kridanto SurendroAbstract:This study developed IT governance model that can be used to assess the delivery and support of information service in PDII-LIPI. The assessment is conducted through the control and performance indicators based on the COBIT 4.1 Framework domain Delivery and Support (DS), adjusted for the condition of IT governance in PDII-LIPI. To examine aspects of policy implementation strategy also conducted an assessment of organizational culture through organizational culture assessment instrument (OCAI) based on the theory of Competing Values Framework. By Competing Value Framework can be mapped up the delivery and support of model maturity level so that it can measure how well the existing processes of information technology and evaluate the aspects that needed to be improved.
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ICEEI - Using organizational culture approach and COBIT Framework in designing of information technology governance on non ministrial government institute (LPNK), case study: Center for scientific documentation and information - Indonesian institute
Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, 2011Co-Authors: Budi Nugroho, Kridanto SurendroAbstract:This study developed IT governance model that can be used to assess the delivery and support of information service in PDII-LIPI. The assessment is conducted through the control and performance indicators based on the COBIT 4.1 Framework domain Delivery and Support (DS), adjusted for the condition of IT governance in PDII-LIPI. To examine aspects of policy implementation strategy also conducted an assessment of organizational culture through organizational culture assessment instrument (OCAI) based on the theory of Competing Values Framework. By Competing Value Framework can be mapped up the delivery and support of model maturity level so that it can measure how well the existing processes of information technology and evaluate the aspects that needed to be improved.
Charles R. Gowen - One of the best experts on this subject based on the ideXlab platform.
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
International Journal of Production Economics, 2021Co-Authors: Jung Young Lee, Kathleen L. Mcfadden, Min Kyung Lee, Charles R. GowenAbstract:Abstract This study identifies prevalent organizational culture profiles in U.S. hospitals based on the Competing Value Framework and examines the relationship between these cultures and quality-related performance. Cross-sectional survey data from 215 U.S. hospitals were merged with secondary data from the Centers for Medicare and Medicaid Services and the Hospital Compare website. Cluster analysis identified two different culture profiles: Strong Multidimensional Culture (SMC) and Weak Multidimensional Culture (WMC). T-tests were then employed to find significant differences between the groups. The SMC group outperformed the WMC group across a variety of quality-related performance measures, such as patient safety outcomes, patient satisfaction scores, Six Sigma, and Lean implementation. This study contributes to previous literature by being the first to propose an empirical taxonomy of hospital culture, based on the Competing Values Framework. This study also reveals that hospitals should employ a more comprehensive approach to organizational culture in order to enhance overall hospital quality performance, rather than focusing on one dominant culture type.
Alessandro Ancarani - One of the best experts on this subject based on the ideXlab platform.
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How are organisational climate models and patient satisfaction related? A Competing Value Framework approach.
Social science & medicine (1982), 2009Co-Authors: Alessandro Ancarani, Carmela Di Mauro, Maria Daniela GiammancoAbstract:Patient satisfaction has become an important indicator of process quality inside hospitals. Even so, the improvement of patient satisfaction cannot simply follow from the implementation of new incentives schemes and organisational arrangements; it also depends on hospitals' cultures and climates. This paper studies the impact of alternative models of organisational climate in hospital wards on patient satisfaction. Data gathered from seven public hospitals in Italy are used to explore this relationship. The theoretical approach adopted is the Competing Value Framework which classifies organisations according to their inward or outward focus and according to the importance assigned to control vs. flexibility. Results show that both a model stressing openness, change and innovation and a model emphasising cohesion and workers' morale are positively related to patient satisfaction, while a model based on managerial control is negatively associated with patient satisfaction.
Budi Nugroho - One of the best experts on this subject based on the ideXlab platform.
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Using organizational culture approach and COBIT Framework in designing of information technology governance on non ministrial government institute (LPNK), case study: Center for scientific documentation and information - Indonesian institute of scien
Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, 2011Co-Authors: Budi Nugroho, Kridanto SurendroAbstract:This study developed IT governance model that can be used to assess the delivery and support of information service in PDII-LIPI. The assessment is conducted through the control and performance indicators based on the COBIT 4.1 Framework domain Delivery and Support (DS), adjusted for the condition of IT governance in PDII-LIPI. To examine aspects of policy implementation strategy also conducted an assessment of organizational culture through organizational culture assessment instrument (OCAI) based on the theory of Competing Values Framework. By Competing Value Framework can be mapped up the delivery and support of model maturity level so that it can measure how well the existing processes of information technology and evaluate the aspects that needed to be improved.
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ICEEI - Using organizational culture approach and COBIT Framework in designing of information technology governance on non ministrial government institute (LPNK), case study: Center for scientific documentation and information - Indonesian institute
Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, 2011Co-Authors: Budi Nugroho, Kridanto SurendroAbstract:This study developed IT governance model that can be used to assess the delivery and support of information service in PDII-LIPI. The assessment is conducted through the control and performance indicators based on the COBIT 4.1 Framework domain Delivery and Support (DS), adjusted for the condition of IT governance in PDII-LIPI. To examine aspects of policy implementation strategy also conducted an assessment of organizational culture through organizational culture assessment instrument (OCAI) based on the theory of Competing Values Framework. By Competing Value Framework can be mapped up the delivery and support of model maturity level so that it can measure how well the existing processes of information technology and evaluate the aspects that needed to be improved.