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Adamantios Diamantopoulos - One of the best experts on this subject based on the ideXlab platform.

  • Product intelligence: its conceptualization, measurement and impact on Consumer Satisfaction
    Journal of the Academy of Marketing Science, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    Social Science Research Network, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    ERIM report series research in management Erasmus Research Institute of Management, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    textabstractIn the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

Paul W Ballantine - One of the best experts on this subject based on the ideXlab platform.

  • effects of interactivity and product information on Consumer Satisfaction in an online retail setting
    International Journal of Retail & Distribution Management, 2005
    Co-Authors: Paul W Ballantine
    Abstract:

    Purpose – This study aims to examine how two aspects of an online shopping environment can influence Consumer Satisfaction. The two independent variables examined in this study were the level of interactivity and the amount of information provided by an online shopping environment.Design/methodology/approach – A web‐based experiment (using a 3 × 3 between‐subjects factorial design) was conducted, where respondents were exposed to a simulated online retail store. A total of 360 responses were collected from web users.Findings – Results suggest that the level of interactivity and the amount of information provided by the web site had a significant effect on Consumer Satisfaction.Research limitations/implications – Limitations included the use of a fictitious retail web site, self‐selection bias, the use of a single type of online retailer, and the one‐shot nature of the experimental design. Future research should replicate this study to a fully functional or real‐world web site, extend this study to include...

Serge A. Rijsdijk - One of the best experts on this subject based on the ideXlab platform.

  • Product intelligence: its conceptualization, measurement and impact on Consumer Satisfaction
    Journal of the Academy of Marketing Science, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    Social Science Research Network, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    ERIM report series research in management Erasmus Research Institute of Management, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    textabstractIn the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

Michael W Calnan - One of the best experts on this subject based on the ideXlab platform.

  • key determinants of Consumer Satisfaction with general practice
    Family Practice, 1991
    Co-Authors: Simon J Williams, Michael W Calnan
    Abstract:

    Consumer Satisfaction is an increasingly important issue, both in the evaluation and the shaping of health care, yet the relationship between specific criteria of health care and overall levels of Consumer Satisfaction with primary care is rarely addressed. The study reported here, based upon the results of a postal questionnaire of a random sample of adults in the south east of England (response rate 62%, n = 454), attempts to address this issue. Whilst general levels of Satisfaction were high (95%), questions of a more detailed and specific nature revealed greater levels of disSatisfaction (e.g. 38% felt unable to discuss personal problems with their GP, 26% expressed disSatisfaction with the level of information they received, and 25% were dissatisfied with the length of time spent in consultation). Key dimensions such as communication (0.64; p less than 0.001), the nature and quality of the doctor-patient relationship (0.61; p less than 0.001) and the GP's professional skills (0.58; p less than 0.001)--vis-a-vis issues such as access, availability and type of service provision--were found to be the criteria which were most strongly associated with overall levels of Satisfaction with general practice. The policy implications of these findings in the light of the recent Government White Papers, Promoting Better Health and Working for Patients, are discussed.

  • convergence and divergence assessing criteria of Consumer Satisfaction across general practice dental and hospital care settings
    Social Science & Medicine, 1991
    Co-Authors: Simon J Williams, Michael W Calnan
    Abstract:

    This paper describes the results of the first-stage of a study carried out in the spring of 1988 in the South East of England. The study looked at general and specific aspects of Consumer Satisfaction with general practitioner services, general dental care services and hospital in-patients care. It also examined which specific Consumer criteria were the key predictors of overall Satisfaction within each of these particular medical care settings. A related aim was to assess the degree of congruence or divergence of Consumer criteria across these differing medical care settings. The evidence suggests that whilst general levels of Consumer Satisfaction are high (i.e. 83-97%), questions of a more detailed and specific nature revealed greater levels of expressed disSatisfaction (e.g. 38% of the sample felt that they could not discuss personal problems with their GP, 51% felt their dentist was not easy to reach at weekends/holidays, whilst 35% felt hospital doctors did not give sufficient information). Whilst different areas of disSatisfaction were found in each specific medical care setting examined, what was particularly striking was the degree of convergence of the key predictors of overall Consumer Satisfaction across the medical care settings. That is to say, our findings clearly suggest that issues concerning 'professional competence', together with the nature and quality of the patient-professional relationship, are the key predictors of overall Consumer Satisfaction with general practice, dental and hospital care [e.g. GP giving sufficient information correlated 0.64 (P less than 0.001) with overall GP Satisfaction scores; competent dentist 0.52 (P less than 0.001) with overall dental Satisfaction scores; and full confidence in hospital doctors 0.49 (P less than 0.001) with overall hospital Satisfaction scores]. The theoretical importance and policy implications of these findings, particularly in the light of the recent NHS reforms, are discussed.

Erik Jan Hultink - One of the best experts on this subject based on the ideXlab platform.

  • Product intelligence: its conceptualization, measurement and impact on Consumer Satisfaction
    Journal of the Academy of Marketing Science, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    Social Science Research Network, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.

  • product intelligence its conceptualization measurement and impact on Consumer Satisfaction
    ERIM report series research in management Erasmus Research Institute of Management, 2007
    Co-Authors: Serge A. Rijsdijk, Erik Jan Hultink, Adamantios Diamantopoulos
    Abstract:

    textabstractIn the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products, for example, are able to work autonomously, cooperate with other products, or adapt to changing circumstances. Although intelligent products appear an attractive category of products, they have received little attention in the literature. The present article provides a conceptualization of the new construct of product intelligence and describes the development procedure of a measure for the construct. In addition, the article sets up and empirically tests a conceptual framework in which product intelligence leads to Consumer Satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. Managerial implications for new product development and marketing of intelligent products are considered and suggestions for further research provided.