The Experts below are selected from a list of 1425 Experts worldwide ranked by ideXlab platform
Karen Holtzblatt - One of the best experts on this subject based on the ideXlab platform.
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Traditional Contextual Design Models
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:The Traditional Contextual Design Models introduced with Contextual Design are still viable and offer insight, but we have found that we rarely use some of them. In this chapter we discuss the Traditional Models that we do use regularly and their variants: The Sequence Model; the Decision Point Model, derived from the Cultural Model; the Physical Model; and Personas.
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From Data to Insight: Contextual Design Models
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:User-centered Design asks people to go out in the field and run inquiries to understand users. But it’s still a challenge to see what matters when you’re there. The user’s world is complex, overwhelming, and full of a million details—some of which matter for any Design problem and many of which don’t. As user research teams and organizations have become more common, it has become a larger problem to communicate insight from the user research to the whole product team, so that everyone can see what matters. Contextual Design has always used models of the user to communicate; with Contextual Design 2.0, we've expanded those models to communicate the aspects of Design that matter for today's highly connected technology. In this chapter we discuss the problems of representing user data to reveal what is going on across an entire market.
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Principles of Contextual Inquiry
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Inquiry is the core field research process of Contextual Design. In this chapter we describe Contextual Inquiry: the four principles of Context, Partnership, Interpretation, and Focus; how the Cool Concepts affect the interview situation; how to structure the interview itself; and how to tailor the interview to different kinds of projects. These field visits immerse the Designers in the users' world so their Designs can respond to users' real issues.
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Contextual Design, Second Edition: Design for Life
2016Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual Design was first invented in 1988 to drive a deep understanding of the user into the Design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into peoples lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "Design for life", fulfilling core human motives while supporting activities. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Users will find coverage of mobile devices and consumer and business products, all illustrated with new examples, case studies, and discussions on how to use CD with the agile development and other project requirements methods. Provides tactics on how to gather detailed data on how people live, work, and use productsHelps develop a coherent picture of a whole user population Presents tactics on how to use the seven "Cool Concepts" to support core human motives and generate new product concepts guided by user data, ideation techniques, and principles key to producing a compelling user experienceExplains how to structure the system and user interface to best support the user across place, time, and platform
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Contextual Design: Evolved
2014Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Design is a user-centered Design process that uses in-depth field research to drive innovative Design. Contextual Design was first invented in 1988 and has since been used in a wide variety of industries and taught in universities all over the world. It is a complete front-end Design process rooted in Contextual Inquiry, the widespread, industry-standard field data gathering technique. Contextual Design adds techniques to analyze and present user data, drive ideation from data, Design specific product solutions, and iterate those solutions with customers. In 2013, we overhauled the method to account for the way that technology has radically changed people's lives since the invention of the touchscreen phones and other always-on, always-connected, and always-carried devices. This book describes the new Contextual Design, evolved to help teams Design for the way technology now fits into peoples' lives. We briefly describe the steps of the latest version of Contextual Design and show how they create a continual immersion in the world of the user for the purpose of innovative product Design.
Hugh Beyer - One of the best experts on this subject based on the ideXlab platform.
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Traditional Contextual Design Models
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:The Traditional Contextual Design Models introduced with Contextual Design are still viable and offer insight, but we have found that we rarely use some of them. In this chapter we discuss the Traditional Models that we do use regularly and their variants: The Sequence Model; the Decision Point Model, derived from the Cultural Model; the Physical Model; and Personas.
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From Data to Insight: Contextual Design Models
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:User-centered Design asks people to go out in the field and run inquiries to understand users. But it’s still a challenge to see what matters when you’re there. The user’s world is complex, overwhelming, and full of a million details—some of which matter for any Design problem and many of which don’t. As user research teams and organizations have become more common, it has become a larger problem to communicate insight from the user research to the whole product team, so that everyone can see what matters. Contextual Design has always used models of the user to communicate; with Contextual Design 2.0, we've expanded those models to communicate the aspects of Design that matter for today's highly connected technology. In this chapter we discuss the problems of representing user data to reveal what is going on across an entire market.
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Principles of Contextual Inquiry
Contextual Design, 2017Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Inquiry is the core field research process of Contextual Design. In this chapter we describe Contextual Inquiry: the four principles of Context, Partnership, Interpretation, and Focus; how the Cool Concepts affect the interview situation; how to structure the interview itself; and how to tailor the interview to different kinds of projects. These field visits immerse the Designers in the users' world so their Designs can respond to users' real issues.
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Contextual Design, Second Edition: Design for Life
2016Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual Design was first invented in 1988 to drive a deep understanding of the user into the Design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into peoples lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "Design for life", fulfilling core human motives while supporting activities. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Users will find coverage of mobile devices and consumer and business products, all illustrated with new examples, case studies, and discussions on how to use CD with the agile development and other project requirements methods. Provides tactics on how to gather detailed data on how people live, work, and use productsHelps develop a coherent picture of a whole user population Presents tactics on how to use the seven "Cool Concepts" to support core human motives and generate new product concepts guided by user data, ideation techniques, and principles key to producing a compelling user experienceExplains how to structure the system and user interface to best support the user across place, time, and platform
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Contextual Design: Evolved
2014Co-Authors: Karen Holtzblatt, Hugh BeyerAbstract:Contextual Design is a user-centered Design process that uses in-depth field research to drive innovative Design. Contextual Design was first invented in 1988 and has since been used in a wide variety of industries and taught in universities all over the world. It is a complete front-end Design process rooted in Contextual Inquiry, the widespread, industry-standard field data gathering technique. Contextual Design adds techniques to analyze and present user data, drive ideation from data, Design specific product solutions, and iterate those solutions with customers. In 2013, we overhauled the method to account for the way that technology has radically changed people's lives since the invention of the touchscreen phones and other always-on, always-connected, and always-carried devices. This book describes the new Contextual Design, evolved to help teams Design for the way technology now fits into peoples' lives. We briefly describe the steps of the latest version of Contextual Design and show how they create a continual immersion in the world of the user for the purpose of innovative product Design.
Lisa Baker - One of the best experts on this subject based on the ideXlab platform.
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XP/Agile Universe - An Agile Customer-Centered Method: Rapid Contextual Design
Lecture Notes in Computer Science, 2004Co-Authors: Hugh Beyer, Karen Holtzblatt, Lisa BakerAbstract:Agile methods have proven their worth in keeping a development team focused on producing high- quality code quickly. But these methods generally have little to say about how to incorporate user-centered Design techniques. Also the question has been raised whether agile methods can scale up to larger systems Design. In this paper we show how one user-centered Design method, Contextual Design (CD), forms a natural fit with agile methods and recount our experience with such combined projects.
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an agile customer centered method rapid Contextual Design
Lecture Notes in Computer Science, 2004Co-Authors: Hugh Beyer, Karen Holtzblatt, Lisa BakerAbstract:Agile methods have proven their worth in keeping a development team focused on producing high- quality code quickly. But these methods generally have little to say about how to incorporate user-centered Design techniques. Also the question has been raised whether agile methods can scale up to larger systems Design. In this paper we show how one user-centered Design method, Contextual Design (CD), forms a natural fit with agile methods and recount our experience with such combined projects.
Chen Yang - One of the best experts on this subject based on the ideXlab platform.
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using an interpretative model for Contextual Design of heritage landscape databases the case of st helena island national park in queensland australia
Creative Industries Faculty, 2015Co-Authors: Chen YangAbstract:Due to the increasing speed of landscape changes and the massive development of computer technologies, the methods of representing heritage landscapes using digital tools have become a worldwide concern in conservation research. The aim of this paper is to demonstrate how an ‘interpretative model’ can be used for Contextual Design of heritage landscape information systems. This approach is explored through building a geographic information system database for St Helena Island national park in Moreton Bay, South East Queensland, Australia. Stakeholders' interpretations of this landscape were collected through interviews, and then used as a framework for Designing the database. The Designed database is a digital inventory providing Contextual descriptions of the historic infrastructure remnants on St Helena Island. It also reveals the priorities of different sites in terms of historic research, landscape restoration, and tourism development. Additionally, this database produces thematic maps of the intangible heritage values, which could be used for landscape interpretation. This approach is different from the existing methods because building a heritage information system is deemed as an interpretative activity, rather than a value-free replication of the physical environment. This approach also shows how a cultural landscape methodology can be used to create a flexible information system for heritage conservation. The conclusion is that an ‘interpretative model’ of database Design facilitates a more explicit focus on information support, and is a potentially effective approach to user-centred Design of geographic information systems.
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Using an ‘Interpretative Model’ for Contextual Design of Heritage Landscape Databases: The Case of St Helena Island National Park in Queensland, Australia
Geographical Research, 2015Co-Authors: Chen YangAbstract:Due to the increasing speed of landscape changes and the massive development of computer technologies, the methods of representing heritage landscapes using digital tools have become a worldwide concern in conservation research. The aim of this paper is to demonstrate how an ‘interpretative model’ can be used for Contextual Design of heritage landscape information systems. This approach is explored through building a geographic information system database for St Helena Island national park in Moreton Bay, South East Queensland, Australia. Stakeholders' interpretations of this landscape were collected through interviews, and then used as a framework for Designing the database. The Designed database is a digital inventory providing Contextual descriptions of the historic infrastructure remnants on St Helena Island. It also reveals the priorities of different sites in terms of historic research, landscape restoration, and tourism development. Additionally, this database produces thematic maps of the intangible heritage values, which could be used for landscape interpretation. This approach is different from the existing methods because building a heritage information system is deemed as an interpretative activity, rather than a value-free replication of the physical environment. This approach also shows how a cultural landscape methodology can be used to create a flexible information system for heritage conservation. The conclusion is that an ‘interpretative model’ of database Design facilitates a more explicit focus on information support, and is a potentially effective approach to user-centred Design of geographic information systems.
Shelley Wood - One of the best experts on this subject based on the ideXlab platform.
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Issues of Organizational Adoption
Rapid Contextual Design, 2005Co-Authors: Karen Holtzblatt, Jessamyn Burns Wendell, Shelley WoodAbstract:Contextual Design helps to use customer data to produce the right Design for the company. It also encourages organizations to make decisions about system direction and reDesigned work practice based on how real people work and live. Rapid CD processes help to get data into the Design processes in as little as two to four weeks. It takes a little add-on time to do some reDesign and prototyping and then one can produce a user-centered Design within eight to ten weeks. Introducing a more robust front-end Design process is required. A change that can subsequently reduce development and Design time on the back end, simplify requirements prioritizations, and increase the quality of the user experience, but change nonetheless. It is important to make the project visible. It is noted that the Contextual Design process is best done with a dedicated Design room that creates its own buzz. Design artifacts like the affinity diagram, the online data browser created with CDTools, storyboards, paper prototypes, and the team room are used to make the project visible..
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Planning Your Rapid CD Project
Rapid Contextual Design, 2005Co-Authors: Karen Holtzblatt, Jessamyn Burns Wendell, Shelley WoodAbstract:Rapid Contextual Design presents strategies for getting user data into projects. Rapid CD Design processes pull together the sets of techniques from Contextual Design in order to address the project problems. Several viable rapid CD Design processes are available that helps in choosing what CD techniques to use for the project. These processes include lightning fast, lightning fast +, and focused rapid CD. It is noted that user data infused into a project is always better than no user data as the data gives a basis for Design and for making informed decisions. This chapter essentially helps in planning a rapid CD project. It is observed that a clear plan is the most important variable for the success of a project. Rapid CD techniques can be used on any project to gather customer data. A well suited project is usually small and targets a few clearly defined job roles. This chapter also outlines several typical paths through the process that can support several variants of rapid CD projects.
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rapid Contextual Design a how to guide to key techniques for user centered Design
2004Co-Authors: Karen Holtzblatt, Jessamyn Burns Wendell, Shelley WoodAbstract:Is it impossible to schedule enough time to include users in your Design process? Is it difficult to incorporate elaborate user-centered Design techniques into your own standard Design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the Design-all with as little as a two-person team with only a few weeks to spare! *Includes real project examples with actual customer data that illustrate how a CD project actually works. *Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects. *Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models. *Shows how to use consolidated data to define a Design within tight time frames with examples of visions, storyboards, and paper prototypes. *Introduces CDTools, the first application Designed to support customer-centered Design.