User Experience

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Jörg Thomaschewski - One of the best experts on this subject based on the ideXlab platform.

  • applying the User Experience questionnaire ueq in different evaluation scenarios
    International Conference of Design User Experience and Usability, 2014
    Co-Authors: Martin Schrepp, Andreas Hinderks, Jörg Thomaschewski
    Abstract:

    A good User Experience is central for the success of interactive products. To improve products concerning these quality aspects it is thus also important to be able to measure User Experience in an efficient and reliable way. But measuring User Experience is not an end in itself. Several different questions can be the reason behind the wish to measure the User Experience of a product quantitatively. We discuss several typical questions associated with the measurement of User Experience and we show how these questions can be answered with a questionnaire with relatively low effort. In this paper the User Experience questionnaire UEQ is used, but the general approach may be transferred to other questionnaires as well.

  • Efficient Measurement of the User Experience of Interactive Products. How to use the User Experience Questionnaire (UEQ).Example: Spanish Language Version
    International Journal of Interactive Multimedia and Artificial Intelligence, 2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Manuel Perez-cota, Siegfried Olschner, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities – usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Efficient Measurement of the User Experience
    2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities - usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Measurement of User Experience A Spanish Language Version of the User Experience Questionnaire (UEQ)
    Sistemas Y Tecnologias De Informacion Vols 1 and 2, 2012
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    To improve a product you will need most likely developers, managers and User feedback. Besides the basic software qualities other important properties are usability and User Experience for developing a good product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows to evaluate the User Experience of a product with little effort. We show in addition how this tool can be used for a continuous User Experience assessment.

Virpi Roto - One of the best experts on this subject based on the ideXlab platform.

  • User Experience Evaluation – Which Method to Choose?
    2011
    Co-Authors: Virpi Roto, Arnold Vermeeren, Kaisa Väänänen-vainio-mattila, Effie Law
    Abstract:

    User Experience has many dimensions and therefore, it is tricky to evaluate it. When the goal of User Experience evaluation is to investigate how people feel about using an interactive system, the traditional usability methods are hardly applicable. In this tutorial, we introduce a set of 78 User Experience evaluation methods that we have been collecting from the User Experience community 2008-2010. We give both an overview of the different types of methods and examine a selected set of methods in detail.

  • 10373 Abstracts Collection -- Demarcating User Experience
    2011
    Co-Authors: Virpi Roto, Effie Lai-chong Law, Arnold P. O. S. Vermeeren, Jettie Hoonhout
    Abstract:

    From September 15 to 17, 2010, the Dagstuhl Seminar 10373 Demarcating User Experience was held in Schloss Dagstuhl, Leibniz Center for Informatics, Germany. The goal of the seminar was to come up with a consensus on the core concepts of User Experience in a form of a User Experience White Paper, which would provide a more solid grounding for the field of User Experience. This paper includes the resulted User Experience White Paper and a collection of abstracts from some seminar participants.

  • User Experience of Mobile Internet
    Human-Computer Interaction and Innovation in Handheld Mobile and Wearable Technologies, 2011
    Co-Authors: Eija Kaasinen, Virpi Roto, Kaisa Väänänen-vainio-mattila, Kristin Roloff, Teija Vainio, Wolfgang Maehr, Dhaval Joshi, Sujan Shrestha
    Abstract:

    Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that User Experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-User perspective, identifying factors and solutions that would make Internet usage on a mobile device an enjoyable Experience. User Experience can be improved by a better understanding of Users and usage contexts, by developing mobile services that better serve the needs of mobile Users, easing service discovery and by developing the infrastructure needed for the mobile Internet. This paper discusses all these aspects and gives development recommendations. Multidisciplinary and multicultural cooperation between the various actors in the field is needed to improve User Experience.

  • Web Browsing on Mobile Phones: Characteristics of User Experience
    2009
    Co-Authors: Virpi Roto
    Abstract:

    The increasing importance of the web in people’s daily life calls for device-independent access to existing web sites. More than two billion people have a mobile phone today, and for many of them, a mobile phone may be the only way to connect to the web. There is an order for full web access on mobile phones, but it faces several challenges and the User Experience is often poor. This dissertation has its focus in the area of human-computer interaction and User Experience research. The overall goal of the research has been to improve the end User Experience when browsing the web with a mobile phone. Previous research has identified that the User's internal state, context, and system affect the User Experience, but product development needs a more concrete and comprehensive list of attributes. To understand the User Experience building blocks in the case of mobile browsing, we ran several usability studies with mobile web browsers in both a laboratory and a mobile context. We also conducted 35 contextual inquiry interviews in Finland, United States, Japan, and the United Kingdom. The studies revealed that mobile browsing User Experience is affected by the User’s state, context, mobile device, browser application, network infrastructure, and web sites. Identifying these characteristics composes the main contribution of this dissertation. The mobile browser development activity at Nokia serves as a case study, in which we have considered the identified attributes and aimed to create a browser that fits well into the mobile context. Our field study results and early feedback from the market have been encouraging, which shows that taking the User Experience characteristics into account helps creating positive User Experiences. Finally, this dissertation adduces topics for future User Experience research by discussing the difference between User Experience and Experience in general, the effects that pricing has on the User Experience, and the role of a User’s expectations in evaluating the User Experience.

  • INTERACT (2) - Demarcating User Experience
    Human-Computer Interaction – INTERACT 2009, 2009
    Co-Authors: Virpi Roto
    Abstract:

    This panel discusses the scoping of User Experience as a research field. User Experience is a crossing point of several disciplines, each of which tends to define User Experience from their own perspective. The distinguished panelists from academia and industry represent the different perspectives to User Experience: Traditional human-computer interaction, Psychology, Cognitive psychology, and Design. The goal of the panel is to get one step closer to a shared understanding of the concept of User Experience.

Regina Bernhaupt - One of the best experts on this subject based on the ideXlab platform.

  • Game User Experience Evaluation - User Experience Evaluation Methods in the Games Development Life Cycle
    Human–Computer Interaction Series, 2015
    Co-Authors: Regina Bernhaupt
    Abstract:

    User Experience (UX) evaluation methods can be applied at any stage in the design and development life cycle. While the term User Experience is still not well defined, this chapter gives an overview on a large number of UX related terms, dimensions, factors and concepts. It presents specialized UX evaluation methods classified in (a) User-oriented methods including focus groups, interviews, questionnaires, experiments, observation, bio-physiological measurements, (b) expert-oriented methods like heuristic evaluations, (c) automated methods like telemetry analysis and (d) specialized methods for the evaluation of social game play or exertion games. Summarizing the contributions in this book, a User-Experience centered game development is presented, allowing readers to understand when in the life cycle to apply what kind of UX evaluation methods.

  • User Experience Evaluation in Entertainment and Games
    2011
    Co-Authors: Regina Bernhaupt
    Abstract:

    In a nutshell. This tutorial comprehensively covers important User Experience (UX) evaluation methods and opportunities and challenges of UX evaluation in the area of entertainment and games. The course is an ideal forum for attendees to gain insight into state-of-the art User Experience evaluation methods, going way-beyond standard usability and User Experience evaluation approaches in area of human-computer interaction. It surveys and assesses the efforts of User Experience evaluation of the gaming and human computer interaction communities during the last 10 years.

  • Evaluating User Experience in Games: Concepts and Methods
    2010
    Co-Authors: Regina Bernhaupt
    Abstract:

    User Experience has become a major research area in human-computer interaction. The area of game design and development has been focusing on User Experience evaluation for the last 20 years, although a clear definition of User Experience is still to be established. The contributors to this volume explore concepts that enhance the overall User Experience in games such as fun, playability, flow, immersion and many others. Presenting an overview of current practice from academia and industry in game development, the book shows a variety of methods that can be used to evaluate User Experience in games, not only during game-play but also before and after the game play. Evaluating User Experiences in Games: Presents a broad range of User Experience evaluation methods and concepts; Provides insights on when to apply the various User Experience evaluation methods in the development cycle and shows how methods can be also applied to a more general HCI context; Includes new research on evaluating User Experience during game play and after; and social play; Describes new evaluation methods; Details methods that are also applicable for exertion games or tabletop games. This comprehensive book will be welcomed by researchers and practitioners in the field.

  • Usability and User Experience Evaluation Methods
    Mass Customization for Personalized Communication Environments, 2010
    Co-Authors: Regina Bernhaupt
    Abstract:

    Usability and User Experience are two important factors in the development of mass-customizable personalized products. A broad range of evaluation methods is available to improve products during an User-centered development process. This chapter gives an overview on these methods and how to apply them to achieve easy-to-use, efficient and effective personalized products that are additionally fun to use. A case study on the development of a new interaction technique for interactive TV helps to understand how to set up a mix of evaluation methods to cope with some of the limitations of current usability and User Experience evaluation methods. The chapter concludes with some guidelines of how to change organizations to focus on usability and User Experience.

  • Evaluating User Experience in Games - User Experience Evaluation in Entertainment
    Evaluating User Experience in Games, 2009
    Co-Authors: Regina Bernhaupt
    Abstract:

    Based on an overview on currently used definitions of User Experience in human–computer interaction and major concepts from game development like immersion, flow, and playability, this overview describes a set of evaluation methods and their applicability in the various game development phases. Summarizing the contributions in this book, a User Experience-centered development process is presented, allowing readers to understand when to use what kind of User Experience evaluation methods to achieve a positive User Experience.

Martin Schrepp - One of the best experts on this subject based on the ideXlab platform.

  • applying the User Experience questionnaire ueq in different evaluation scenarios
    International Conference of Design User Experience and Usability, 2014
    Co-Authors: Martin Schrepp, Andreas Hinderks, Jörg Thomaschewski
    Abstract:

    A good User Experience is central for the success of interactive products. To improve products concerning these quality aspects it is thus also important to be able to measure User Experience in an efficient and reliable way. But measuring User Experience is not an end in itself. Several different questions can be the reason behind the wish to measure the User Experience of a product quantitatively. We discuss several typical questions associated with the measurement of User Experience and we show how these questions can be answered with a questionnaire with relatively low effort. In this paper the User Experience questionnaire UEQ is used, but the general approach may be transferred to other questionnaires as well.

  • Efficient Measurement of the User Experience of Interactive Products. How to use the User Experience Questionnaire (UEQ).Example: Spanish Language Version
    International Journal of Interactive Multimedia and Artificial Intelligence, 2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Manuel Perez-cota, Siegfried Olschner, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities – usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Efficient Measurement of the User Experience
    2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities - usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Measurement of User Experience A Spanish Language Version of the User Experience Questionnaire (UEQ)
    Sistemas Y Tecnologias De Informacion Vols 1 and 2, 2012
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    To improve a product you will need most likely developers, managers and User feedback. Besides the basic software qualities other important properties are usability and User Experience for developing a good product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows to evaluate the User Experience of a product with little effort. We show in addition how this tool can be used for a continuous User Experience assessment.

  • Construction and evaluation of a User Experience questionnaire
    Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2008
    Co-Authors: Bettina Laugwitz, Theo Held, Martin Schrepp
    Abstract:

    An end-User questionnaire to measure User Experience quickly in a simple and immediate way while covering a preferably comprehensive impres- sion of the product User Experience was the goal of the reported construction process. An empirical approach for the item selection was used to ensure practi- cal relevance of items. Usability experts collected terms and statements on User Experience and usability, including ‘hard’ as well as ‘soft’ aspects. These state- ments were consolidated and transformed into a first questionnaire version con- taining 80 bipolar items. It was used to measure the User Experience of software products in several empirical studies. Data were subjected to a factor analysis which resulted in the construction of a 26 item questionnaire including the six factors Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Studies conducted for the original German questionnaire and an Eng- lish version indicate a satisfactory level of reliability and construct validity.

Maria Rauschenberger - One of the best experts on this subject based on the ideXlab platform.

  • Efficient Measurement of the User Experience of Interactive Products. How to use the User Experience Questionnaire (UEQ).Example: Spanish Language Version
    International Journal of Interactive Multimedia and Artificial Intelligence, 2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Manuel Perez-cota, Siegfried Olschner, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities – usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Efficient Measurement of the User Experience
    2013
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    Developer, manager and User feedback is needed to optimize products. Besides the basic Software qualities - usability and User Experience are important properties for improving your product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows you to evaluate the User Experience of a product with little effort. Furthermore the tool is available in different languages and we are using the new Spanish Version. We show how this tool can be used for a continuous User Experience assessment.

  • Measurement of User Experience A Spanish Language Version of the User Experience Questionnaire (UEQ)
    Sistemas Y Tecnologias De Informacion Vols 1 and 2, 2012
    Co-Authors: Maria Rauschenberger, Martin Schrepp, Siegfried Olschner, Manuel Pérez Cota, Jörg Thomaschewski
    Abstract:

    To improve a product you will need most likely developers, managers and User feedback. Besides the basic software qualities other important properties are usability and User Experience for developing a good product. Usability is well known and can be tested with e.g. a usability test or an expert review. In contrast User Experience describes the whole impact a product has on the end-User. The timeline goes from before, while and after the use of a product. We present a tool that allows to evaluate the User Experience of a product with little effort. We show in addition how this tool can be used for a continuous User Experience assessment.