The Experts below are selected from a list of 106434 Experts worldwide ranked by ideXlab platform

Lucinda Austin - One of the best experts on this subject based on the ideXlab platform.

  • how audiences seek out Crisis Information exploring the social mediated Crisis communication model
    Journal of Applied Communication Research, 2012
    Co-Authors: Lucinda Austin
    Abstract:

    This study explores how audiences seek Information from social and traditional media, and what factors affect media use during crises. Using the social-mediated Crisis communication (SMCC) model, an examination of Crisis Information and sources reveals that audiences use social media during crises for insider Information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; Information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in Crisis communication and the need for using both traditional and social media in Crisis response.

  • how publics respond to Crisis communication strategies the interplay of Information form and source
    Public Relations Review, 2011
    Co-Authors: Lucinda Austin
    Abstract:

    Abstract Through an experiment with 162 college students this study empirically evaluates an emerging communication model: the social-mediated Crisis communication model (SMCC). As part of a series of studies testing the SMCC model, this study focuses on two of the SMCC model's components: the effects of Crisis Information form (traditional media, social media, and word-of-mouth) and source (third party and organization) on publics’ acceptance of Crisis response strategies and publics’ Crisis emotions. The findings clearly indicate the importance of strategically matching Crisis Information form and source when organizations respond to crises. In addition, the selection of Crisis Information form and source affects publics’ attribution independent and dependent emotions.

Yasuaki Sakamoto - One of the best experts on this subject based on the ideXlab platform.

  • HICSS - Feelings and Perspective Matter: Sharing of Crisis Information in Social Media
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    Why do people spread disaster-related news in social media? To address this question, we analyzed people's tendency to share Information discussing the Great East Japan Earthquake and the feelings that they experienced after reading the Information in three conditions: when they were asked to think about themselves in a disaster center, when they were asked to think about another person, John, in a disaster center, and when they were not asked to take any perspective. A previous work showed that people who imagined themselves in a disaster center, Fukushima, Japan, were more likely to share related Information. We successfully replicated the previous work and extended it by suggesting that feelings could predict the likelihood of Information sharing. In this paper, we reported our new findings, proposed a model of Information sharing during disaster response, and provided practical implications for advancing the effective use of social media technologies for crises management.

  • perspective matters sharing of Crisis Information in social media
    Hawaii International Conference on System Sciences, 2013
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    In this paper, we examined Information sharing behavior in social media when one was taking the perspective of self versus other. We found that imagining self in a disaster center, Fukushima, Japan, increased the likelihood of sharing Crisis Information relative to imagining another person, John, in the same place. People's intention to share Crisis Information by default, without being asked to take any perspective, paralleled the intention to share when taking another person's perspective. Moreover, when the Information was associated with negative feelings, such as worry or fear, it was more likely to be shared; when the Information was perceived confusing or uninteresting, it was less likely to be shared.

  • HICSS - Perspective Matters: Sharing of Crisis Information in Social Media
    2013 46th Hawaii International Conference on System Sciences, 2013
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    In this paper, we examined Information sharing behavior in social media when one was taking the perspective of self versus other. We found that imagining self in a disaster center, Fukushima, Japan, increased the likelihood of sharing Crisis Information relative to imagining another person, John, in the same place. People's intention to share Crisis Information by default, without being asked to take any perspective, paralleled the intention to share when taking another person's perspective. Moreover, when the Information was associated with negative feelings, such as worry or fear, it was more likely to be shared; when the Information was perceived confusing or uninteresting, it was less likely to be shared.

Lucinda L. Austin - One of the best experts on this subject based on the ideXlab platform.

  • examining the role of social media in effective Crisis management the effects of Crisis origin Information form and source on publics Crisis responses
    Communication Research, 2014
    Co-Authors: Lucinda L. Austin
    Abstract:

    Publics increasingly use social media during crises and, consequently, Crisis communication professionals need to understand how to strategically optimize these tools. Despite this need, there is scarce theory-grounded research to understand key factors that affect how publics consume Crisis Information via social media compared to other sources. To fill this gap, an emerging model helps Crisis managers understand how publics produce, consume, and/or share Crisis Information via social media and other sources: the social-mediated Crisis communication model (SMCC). This study tests essential components of the SMCC model through a 3 (Crisis Information form) x 2 (Crisis Information source) x 2 (Crisis origin) mixed-design experiment (N = 338). The findings indicate the key role of Crisis origin in affecting publics’ preferred Information form (social media, traditional media, or word-of-mouth communication) and source (organization in Crisis or third party), which influences how publics anticipate an organi...

  • The Tendency To Tell: Understanding Publics' Communicative Responses To Crisis Information Form and Source
    Journal of Public Relations Research, 2013
    Co-Authors: Brooke Fisher Liu, Yan Jin, Lucinda L. Austin
    Abstract:

    Through 22 in-depth interviews and an experiment with 162 college students, this study applies the social-mediated Crisis communication (SMCC) model to understand why and how publics communicate about crises. Specifically, the study focuses on how the source and form of the initial Crisis Information publics are exposed to affect their Crisis communication. The findings confirm the validity of the SMCC model's core components related to publics' Crisis communicative tendencies under the influence of traditional media, social media, and offline word-of-mouth communication. The results also indicate that traditional media, compared to other media forms, seems to exert a stronger influence on how publics communicate about crises.

Rongjuan Chen - One of the best experts on this subject based on the ideXlab platform.

  • DG.O - Exploring the Effect of Perceived Distance on Sharing of Crisis Information in Social Media
    Proceedings of the 17th International Digital Government Research Conference on Digital Government Research - dg.o '16, 2016
    Co-Authors: Rongjuan Chen
    Abstract:

    In this paper, we propose a study to examine the effect of psychological distance on people's intention to contribute to disaster responses. Following past research, we predict that people are more likely to engage in news reporting a disaster when they perceive the event close to rather than far away from them. Accordingly, they will be more likely to share related Information and make donation to a disaster relief campaign. To test our prediction, in a proposed experiment we will ask participants to estimate the distance to an earthquake recently occurred in Sumatra, Indonesia. Participants will then describe their feelings in response to the message, rate the likelihood of forwarding Information, and estimate how much they would like to donate. We expect our results to reveal the relationship between perceived distance and people's willingness to participate in disaster rescue, particularly sharing of Information and donation to charities. This work contributes to existing literature researching the role of psychological factors in Crisis Information diffusion. We provide suggestions for practitioners to better organize disaster relief activities, so that the negative impacts on people and society, caused by a devastating event, can be mitigated.

  • HICSS - Feelings and Perspective Matter: Sharing of Crisis Information in Social Media
    2014 47th Hawaii International Conference on System Sciences, 2014
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    Why do people spread disaster-related news in social media? To address this question, we analyzed people's tendency to share Information discussing the Great East Japan Earthquake and the feelings that they experienced after reading the Information in three conditions: when they were asked to think about themselves in a disaster center, when they were asked to think about another person, John, in a disaster center, and when they were not asked to take any perspective. A previous work showed that people who imagined themselves in a disaster center, Fukushima, Japan, were more likely to share related Information. We successfully replicated the previous work and extended it by suggesting that feelings could predict the likelihood of Information sharing. In this paper, we reported our new findings, proposed a model of Information sharing during disaster response, and provided practical implications for advancing the effective use of social media technologies for crises management.

  • perspective matters sharing of Crisis Information in social media
    Hawaii International Conference on System Sciences, 2013
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    In this paper, we examined Information sharing behavior in social media when one was taking the perspective of self versus other. We found that imagining self in a disaster center, Fukushima, Japan, increased the likelihood of sharing Crisis Information relative to imagining another person, John, in the same place. People's intention to share Crisis Information by default, without being asked to take any perspective, paralleled the intention to share when taking another person's perspective. Moreover, when the Information was associated with negative feelings, such as worry or fear, it was more likely to be shared; when the Information was perceived confusing or uninteresting, it was less likely to be shared.

  • HICSS - Perspective Matters: Sharing of Crisis Information in Social Media
    2013 46th Hawaii International Conference on System Sciences, 2013
    Co-Authors: Rongjuan Chen, Yasuaki Sakamoto
    Abstract:

    In this paper, we examined Information sharing behavior in social media when one was taking the perspective of self versus other. We found that imagining self in a disaster center, Fukushima, Japan, increased the likelihood of sharing Crisis Information relative to imagining another person, John, in the same place. People's intention to share Crisis Information by default, without being asked to take any perspective, paralleled the intention to share when taking another person's perspective. Moreover, when the Information was associated with negative feelings, such as worry or fear, it was more likely to be shared; when the Information was perceived confusing or uninteresting, it was less likely to be shared.

Matina Halkia - One of the best experts on this subject based on the ideXlab platform.

  • Social Media (Web 2.0) and Crisis Information
    Examining the Concepts Issues and Implications of Internet Trolling, 1
    Co-Authors: Miranda Dandoulaki, Matina Halkia
    Abstract:

    Social media technologies such as blogs, social networking sites, microblogs, instant messaging, wikis, widgets, social bookmarking, image/video sharing, virtual worlds, and internet forums, have been identified to have played a role in crises. This chapter examines how social media technologies interact with formal and informal crises communication and Information management. We first review the background and history of social media (Web 2.0) in Crisis contexts. We then focus on the use of social media in the recent Gaza humanitarian Crisis (12.2008-1.2009) in an effort to detect signs of a paradigm shift in Crisis Information management. Finally, we point to directions in the future development of collaborative intelligence systems for Crisis management.

  • Social Media (Web 2.0) and Crisis Information: Case Study Gaza 2008-09
    Advanced ICTs for Disaster Management and Threat Detection, 1
    Co-Authors: Miranda Dandoulaki, Matina Halkia
    Abstract:

    Social media technologies such as blogs, social networking sites, microblogs, instant messaging, wikis, widgets, social bookmarking, image/video sharing, virtual worlds, and internet forums, have been identified to have played a role in crises. This chapter examines how social media technologies interact with formal and informal crises communication and Information management. We first review the background and history of social media (Web 2.0) in Crisis contexts. We then focus on the use of social media in the recent Gaza humanitarian Crisis (12.2008-1.2009) in an effort to detect signs of a paradigm shift in Crisis Information management. Finally, we point to directions in the future development of collaborative intelligence systems for Crisis management.