The Experts below are selected from a list of 51147 Experts worldwide ranked by ideXlab platform
Ma Ming-minga - One of the best experts on this subject based on the ideXlab platform.
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Customer Perspective-oriented QoS Integration and Composition Service Optimization
Computer Engineering, 2012Co-Authors: Ma Ming-mingaAbstract:This paper studies the Quality of Service(QoS) evaluation criteria of Web service and the computing model for composite service,meanwhile establishes the evaluation system of Customer Perspective-oriented quality offline,including reasonable degree of cost,conformity of service and satisfaction of service.It proposes the model of Customer Perspective-oriented Web service integration and optimization with the constraint condition of service cost.Analysis result shows that,compared with the model of QoS-based composite service selection,this model considers the attributes of service quality,in essence,quality of service(goods) offline which are cared by end users.
Hato Schmeiser - One of the best experts on this subject based on the ideXlab platform.
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on the valuation of investment guarantees in unit linked life insurance a Customer Perspective
Social Science Research Network, 2011Co-Authors: Nadine Gatzert, Carin Huber, Hato SchmeiserAbstract:Interest rate guarantees in unit-linked life insurance products ensure that at contract maturity, at least a minimum guaranteed amount is paid, even if the mutual fund falls below the guaranteed level. Strongly depending on the riskiness of the underlying mutual fund, these guarantees can be of substantial value. However, while insurer pricing is based on the replication of cash flows, Customers are more likely to base their decisions on individual preferences. The aim of this paper is to contrast minimum prices for guarantees in unit-linked life insurance policies based on Customers’ subjective willingness to pay with a financial pricing approach, an investigation that has not been undertaken to date. To do so, we use an online questionnaire survey as well as calculate reservation prices using option pricing theory. Our findings reveal that even though the majority of the participants in the online questionnaire are employed in the field of insurance, subjective prices are very difficult to derive and are significantly lower on average than the prices obtained using a financial pricing model. However, there is still a considerable portion of participants willing to pay a substantially higher price.
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On the Valuation of Investment Guarantees in Unit-linked Life Insurance: A Customer Perspective
The Geneva Papers on Risk and Insurance - Issues and Practice, 2011Co-Authors: Nadine Gatzert, Carin Huber, Hato SchmeiserAbstract:Interest rate guarantees in unit-linked life insurance products ensure that at contract maturity, at least a minimum guaranteed amount is paid, even if the mutual fund falls below the guaranteed level. Strongly depending on the riskiness of the underlying mutual fund, these guarantees can be of substantial value. However, while insurer pricing is based on the replication of cash flows, Customers are more likely to base their decisions on individual preferences. The aim of this paper is to contrast reservation prices for guarantees in unit-linked life insurance policies based on Customers’ subjective willingness to pay with a financial pricing approach, an investigation that has not been undertaken to date. To do so, we use an online questionnaire survey and calculate reservation prices using option pricing theory. Our findings reveal that even though the majority of the participants in the online questionnaire are employed in the field of insurance, subjective prices are difficult to derive and are significantly lower on average than the prices obtained using a financial pricing model. However, a considerable portion of participants is still willing to pay a substantially higher price.
Jana-kristin Prigge - One of the best experts on this subject based on the ideXlab platform.
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A Customer Perspective on product eliminations: how the removal of products affects Customers and business relationships
Journal of the Academy of Marketing Science, 2010Co-Authors: Christian Homburg, Andreas Fürst, Jana-kristin PriggeAbstract:Regardless of the apparent need for product eliminations, many managers hesitate to act as they fear deleterious effects on Customer satisfaction and loyalty. Other managers do carry out product eliminations, but often fail to consider the consequences for Customers and business relationships. Given the relevance and problems of product eliminations, research on this topic in general and on the consequences for Customers and business relationships in particular is surprisingly scarce. Therefore, this empirical study explores how and to what extent the elimination of a product negatively affects Customers and business relationships. Results indicate that eliminating a product may result in severe economic and psychological costs to Customers, thereby seriously decreasing Customer satisfaction and loyalty. This paper also shows that these costs are not exogenous in nature. Instead, depending on the characteristics of the eliminated product these costs are found to be more or less strongly driven by a company’s behavior when implementing the elimination at the Customer interface.
Sharon E Beatty - One of the best experts on this subject based on the ideXlab platform.
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examining the antecedents and consequences of corporate reputation a Customer Perspective
British Journal of Management, 2009Co-Authors: Gianfranco Walsh, Vincentwayne Mitchell, Paul R Jackson, Sharon E BeattyAbstract:This paper extends previous work to examine the antecedents and Customer-related consequences of corporate reputation for one important stakeholder group, Customers, and within a special service sector where product and corporate associations are synonymous. We begin by linking the concept of corporate reputation to related concepts. Then, using structural equation modelling on Customer survey data (n=511), we examine the impact of Customer satisfaction and trust on corporate reputation, as well as how corporate reputation affects Customer loyalty and word of mouth behaviour. The management implications of these results are discussed.
Tony Gorschek - One of the best experts on this subject based on the ideXlab platform.
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extending value stream mapping through waste definition beyond Customer Perspective
Journal of Software: Evolution and Process, 2014Co-Authors: Mahvish Khurum, Kai Petersen, Tony GorschekAbstract:Value stream mapping VSM is one of the several Lean practices, which has recently attracted interest in the software engineering community. In other contexts such as military, health and production, VSM has achieved considerable improvements in processes and products. The goal is to capitalize on these benefits in the software intensive product development context. The primary contribution is that we are extending the definition of waste to fit in the software intensive product development context. As traditionally in VSM everything that is not considered valuable is waste, we do this practically by looking at value beyond the Customer Perspective and using the software value map. An evaluation has been conducted through an industrial case study. First, the instantiation and motivations for selecting certain strategies have been provided. Second, the outcome of the VSM is described in detail. The instantiation of VSM via workshops was considered good as workshops allowed active interaction and discussion stakeholders' groups that are distant from each other in the regular work. With respect to waste and improvement identification, the participants were able to identify similar improvement suggestions. In a retrospective, the value stream approach was perceived positively by the practitioners with respect to process and outcome. Copyright © 2014 John Wiley & Sons, Ltd.
