The Experts below are selected from a list of 69 Experts worldwide ranked by ideXlab platform
T. Audisio - One of the best experts on this subject based on the ideXlab platform.
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The BT HP alliance — integrated service delivery
BT Technology Journal, 2006Co-Authors: W. Millar, T. AudisioAbstract:The BT HP alliance was established to address the challenges that arise with global ICT outsourcing, bringing together the world-class capabilities of BT and HP to provide a full service outsource capability — where such an arrangement would yield benefit to BT, HP and clients. This paper will look at some of these challenges and in particular those which relate to the provision of ‘end-to-end’ service management. It describes the BT HP alliance’s approach to the delivery of an integrated service, and how the issues raised can be addressed using an integrated service architecture (ISA). The core components of the ISA, namely the Customer Portal, the service catalogue, the joint service delivery model (JSDM), the joint service delivery architecture (JSDA), and the supporting data storage, are identified and described. In order to describe the approach taken to develop the ISA, incident management is used as an example to show how the existing service delivery processes are aligned in the joint service delivery model. It is recognised that there are existing process standards and frameworks within both companies, and hence, in the early stages of establishing a joint service delivery capability, the approach is to rely on these existing processes and identify and harmonise the necessary interfaces between them. The overall effect of this is to provide a seamless view of service delivery from the Customer perspective. As well as aligning these processes, in some cases they are also bonded together, where it is appropriate and where there is an identified benefit. The paper will also describe the infrastructure and systems that have been put in place in order to electronically bond and automate processes by using the JSDA, taking the incident management process as an example.
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The BT HP alliance -- integrated service delivery
BT Technology Journal, 2006Co-Authors: W. Millar, T. AudisioAbstract:The BT HP alliance was established to address the challenges that arise with global ICT outsourcing, bringing together the world-class capabilities of BT and HP to provide a full service outsource capability -- where such an arrangement would yield benefit to BT, HP and clients. This paper will look at some of these challenges and in particular those which relate to the provision of `end-to-end' service management. It describes the BT HP alliance's approach to the delivery of an integrated service, and how the issues raised can be addressed using an integrated service architecture (ISA). The core components of the ISA, namely the Customer Portal, the service catalogue, the joint service delivery model (JSDM), the joint service delivery architecture (JSDA), and the supporting data storage, are identified and described. In order to describe the approach taken to develop the ISA, incident management is used as an example to show how the existing service delivery processes are aligned in the joint service delivery model. It is recognised that there are existing process standards and frameworks within both companies, and hence, in the early stages of establishing a joint service delivery capability, the approach is to rely on these existing processes and identify and harmonise the necessary interfaces between them. The overall effect of this is to provide a seamless view of service delivery from the Customer perspective. As well as aligning these processes, in some cases they are also bonded together, where it is appropriate and where there is an identified benefit. The paper will also describe the infrastructure and systems that have been put in place in order to electronically bond and automate processes by using the JSDA, taking the incident management process as an example.
W. Millar - One of the best experts on this subject based on the ideXlab platform.
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The BT HP alliance — integrated service delivery
BT Technology Journal, 2006Co-Authors: W. Millar, T. AudisioAbstract:The BT HP alliance was established to address the challenges that arise with global ICT outsourcing, bringing together the world-class capabilities of BT and HP to provide a full service outsource capability — where such an arrangement would yield benefit to BT, HP and clients. This paper will look at some of these challenges and in particular those which relate to the provision of ‘end-to-end’ service management. It describes the BT HP alliance’s approach to the delivery of an integrated service, and how the issues raised can be addressed using an integrated service architecture (ISA). The core components of the ISA, namely the Customer Portal, the service catalogue, the joint service delivery model (JSDM), the joint service delivery architecture (JSDA), and the supporting data storage, are identified and described. In order to describe the approach taken to develop the ISA, incident management is used as an example to show how the existing service delivery processes are aligned in the joint service delivery model. It is recognised that there are existing process standards and frameworks within both companies, and hence, in the early stages of establishing a joint service delivery capability, the approach is to rely on these existing processes and identify and harmonise the necessary interfaces between them. The overall effect of this is to provide a seamless view of service delivery from the Customer perspective. As well as aligning these processes, in some cases they are also bonded together, where it is appropriate and where there is an identified benefit. The paper will also describe the infrastructure and systems that have been put in place in order to electronically bond and automate processes by using the JSDA, taking the incident management process as an example.
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The BT HP alliance -- integrated service delivery
BT Technology Journal, 2006Co-Authors: W. Millar, T. AudisioAbstract:The BT HP alliance was established to address the challenges that arise with global ICT outsourcing, bringing together the world-class capabilities of BT and HP to provide a full service outsource capability -- where such an arrangement would yield benefit to BT, HP and clients. This paper will look at some of these challenges and in particular those which relate to the provision of `end-to-end' service management. It describes the BT HP alliance's approach to the delivery of an integrated service, and how the issues raised can be addressed using an integrated service architecture (ISA). The core components of the ISA, namely the Customer Portal, the service catalogue, the joint service delivery model (JSDM), the joint service delivery architecture (JSDA), and the supporting data storage, are identified and described. In order to describe the approach taken to develop the ISA, incident management is used as an example to show how the existing service delivery processes are aligned in the joint service delivery model. It is recognised that there are existing process standards and frameworks within both companies, and hence, in the early stages of establishing a joint service delivery capability, the approach is to rely on these existing processes and identify and harmonise the necessary interfaces between them. The overall effect of this is to provide a seamless view of service delivery from the Customer perspective. As well as aligning these processes, in some cases they are also bonded together, where it is appropriate and where there is an identified benefit. The paper will also describe the infrastructure and systems that have been put in place in order to electronically bond and automate processes by using the JSDA, taking the incident management process as an example.
Peter Lundgren - One of the best experts on this subject based on the ideXlab platform.
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Application Lifecycle Management: : En studie av två Application Lifecycle Management system och deras stöd för systemutveckling i projektform
2012Co-Authors: Christer Westin, Peter LundgrenAbstract:Application Lifecycle Management (ALM) is a genre of computerized systems which allows system development corporations to efficiently and more easily manage, maintain and handle the applications lifecycle. These ALM systems have a wide variety of tools which can be integrated to enable and support collaborative work, while they act at the core of the organisation. Todays ALM systems support flexible system development methods throughout the entire development process. This paper focuses on a case-study of a Swedish business- and technology corporation and their use of two ALM systems with an aim to unravel the differences between these systems and their functionality to serve as a basis for decision making regarding their utilization of best practice with their ALM-Systems. Meanwhile we studied their approach to ALM systems to see if they were using them according to the initial idea of ALM systems. The study is of a qualitative characteristic and both semi-structured interviews with employees and self-gathered data have been used to enable our research and the creation of benchmarks. The results from our study show that the corporation uses both their ALM systems as intended from the initial idea, but we have identified a need to integrate one of the ALM systems with their costumer support Portal through a web service. To enable this integration they will raise the amount of affordance to a distinctive degree due to the seamless connection and communication between the ALM system and the Customer Portal.
Christer Westin - One of the best experts on this subject based on the ideXlab platform.
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Application Lifecycle Management: : En studie av två Application Lifecycle Management system och deras stöd för systemutveckling i projektform
2012Co-Authors: Christer Westin, Peter LundgrenAbstract:Application Lifecycle Management (ALM) is a genre of computerized systems which allows system development corporations to efficiently and more easily manage, maintain and handle the applications lifecycle. These ALM systems have a wide variety of tools which can be integrated to enable and support collaborative work, while they act at the core of the organisation. Todays ALM systems support flexible system development methods throughout the entire development process. This paper focuses on a case-study of a Swedish business- and technology corporation and their use of two ALM systems with an aim to unravel the differences between these systems and their functionality to serve as a basis for decision making regarding their utilization of best practice with their ALM-Systems. Meanwhile we studied their approach to ALM systems to see if they were using them according to the initial idea of ALM systems. The study is of a qualitative characteristic and both semi-structured interviews with employees and self-gathered data have been used to enable our research and the creation of benchmarks. The results from our study show that the corporation uses both their ALM systems as intended from the initial idea, but we have identified a need to integrate one of the ALM systems with their costumer support Portal through a web service. To enable this integration they will raise the amount of affordance to a distinctive degree due to the seamless connection and communication between the ALM system and the Customer Portal.
Srini Seetharaman - One of the best experts on this subject based on the ideXlab platform.
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NFV-SDN - Cloud API support for self-service Virtual Network Function (VNF) deployment
2015 IEEE Conference on Network Function Virtualization and Software Defined Network (NFV-SDN), 2015Co-Authors: Stephan Baucke, James Kempf, Racha Ben Ali, Anirudh Ramachandran, Srini SeetharamanAbstract:The emphasis today in Network Functions Virtualization (NFV) is on moving existing monolithic telecommunications services like the IP Multimedia Subsystem (IMS) as a unit to a virtualized infrastructure platform. Yet the next step will involve breaking down the monolithic services into smaller, more modular units called Virtualized Network Functions (VNFs) that can be quickly combined into cloud-based innovative service offerings. Current cloud Infrastructure as a Service (IaaS) API support for NFV deployments requires extensive configuration despite virtualization, exactly the antithesis of the cloud "as a service" model. This won't support the innovative combination of services envisioned for the next step. Our approach involves enhancing the cloud IaaS networking API to support more dynamic network services. We illustrate this approach with an API for L2 services deployment. We describe a new VNF service, JiffyVPN, which allows a Customer to provision an IPsec VPN with Layer-2 (L2) service between data centers or from branch offices to the data center, through a few clicks on a self-serve Customer Portal. We developed an enhancement to the OpenStack Neutron API, called the Gateway API, that supports stitching virtual L2 networks together, and deployed JiffyVPN on top of it. We conclude with a discussion regarding developing API support for VNFs, and the need for a well-designed set of abstractions and their API implementation.
