The Experts below are selected from a list of 375510 Experts worldwide ranked by ideXlab platform
Fernando Jaramillo - One of the best experts on this subject based on the ideXlab platform.
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Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
Journal of Retailing and Consumer Services, 2020Co-Authors: Omar Itani, Fernando Jaramillo, Bert PaesbruggheAbstract:Service businesses are increasingly facing more demanding customers as a result of a shift in power from the service providers' side to the customers' side. Related literature predominantly examines the negative side of this ongoing trend, while overlooking the positive side. The major aim of this paper is to examine how frontline employees — investment account managers — deal with the ongoing increase in customer Demandingness. To address this, we draw on adaptability performance theory to test the facilitating effect of frontline employees' post-transaction service behaviors (SBs) — diligence, inducements, information communication, sportsmanship, and empathy — as a means of adaptation to higher levels of customer demand. Findings indicate that frontline employees adapt most of their SBs' intensities to match customers' demands. The results show that some SBs actually increase the effectiveness and efficiency of frontline employees' service performance, leading to an increase in customer value and satisfaction. Customer value is found as a mediator in some of the relationships between SBs and customer satisfaction. Contrary to the conception of the negative outcomes of customer Demandingness, service firms need to consider taking advantage of customer Demandingness by stressing the role of frontline employees in adapting to customers’ demands.
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salesperson ambidexterity and customer satisfaction examining the role of customer Demandingness adaptive selling and role conflict
Journal of Personal Selling and Sales Management, 2017Co-Authors: Raj Agnihotri, Fernando Jaramillo, Colin B Gabler, Omar S Itani, Michael T KrushAbstract:This research investigates the effects of sales-service ambidexterity on salesperson role perceptions, behaviors, and customer satisfaction. Using a business-to-business, salesperson-customer sample, we build and test a model which highlights both the positive and negative consequences of this simultaneous goal pursuit. Specifically, while sales-service ambidexterity positively impacts adaptive selling behaviors, it also increases perceptions of role conflict among salespeople. Customer Demandingness moderates these relationships. Taken together, the results provide insights for firms on how to manage their sales force to optimize both sales and service outcomes based on characteristics of their salespeople and customers.
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bringing meaning to the sales job the effect of ethical climate and customer Demandingness
Journal of Business Research, 2013Co-Authors: Fernando Jaramillo, Jay Prakash Mulki, James S BolesAbstract:Abstract Top performing salespeople are attracted to organizations that provide opportunities to make full use of their abilities. Responses from 1450 sales directors from a leading direct selling organization were used to examine salesperson's experienced meaningfulness. Results show that experienced meaningfulness is critical to sales because it impacts salesperson's performance, turnover intentions and felt stress. Further, ethical climate and customer Demandingness influence experienced meaningfulness perceptions.
Antonio Oliverroig - One of the best experts on this subject based on the ideXlab platform.
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development and validation of a new questionnaire assessing feeding styles in toddlers toddler feeding style questionnaire tfsq
Journal of Pediatric Nursing, 2019Co-Authors: Maria Angeles Avecillabenitez, Isabel Sospedra, Antonio Canocliment, Miguel Richartmartinez, Antonio OliverroigAbstract:Abstract Purpose To develop and validate a new questionnaire assessing feeding styles in toddlers, the Toddler Feeding Style Questionnaire (TFSQ). Design and methods An instrumental design was used in this study. A convenience sample of 546 Spanish mothers of a toddler (12–24 months-old) completed the TFSQ and a web-based survey to obtain data on feeding styles, sociodemographic and anthropometric characteristics, weaning and attachment style. Items were developed and classified into two content domains: responsiveness and Demandingness. For the construct validity analysis, the sample was randomly divided into two halves used to the exploratory and confirmatory factor analysis, respectively. Validation hypotheses about the differences in the TFSQ scores were suggested. Results The factorial analysis revealed a responsiveness scale and a Demandingness scale. The McDonald's Omega and Cronbach's alpha values coincided in both scales, being 0.84 and 0.75, respectively. A high responsiveness and Demandingness feeding styles degree of agreement showed a statistically significant association with the correspondent scale (p Conclusions The TFSQ provides a valid and reliable Responsiveness and Demandingness scale to evaluate feeding styles in toddlers. Practice implications Parental feeding styles influence future eating behavior and children's weight. There is a lack of validated instruments used to evaluate feeding styles in toddlerhood based on the two theoretical dimensions of responsiveness and Demandingness.
Oliver-roig Antonio - One of the best experts on this subject based on the ideXlab platform.
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Development and Validation of a New Questionnaire Assessing Feeding Styles in Toddlers: Toddler Feeding Style Questionnaire (TFSQ)
'Elsevier BV', 2019Co-Authors: Avecilla-benítez, María Angeles, Sospedra Isabel, Cano-climent Antoni, Richart-martínez Miguel, Oliver-roig AntonioAbstract:Purpose: To develop and validate a new questionnaire assessing feeding styles in toddlers, the Toddler Feeding Style Questionnaire (TFSQ). Design and methods: An instrumental design was used in this study. A convenience sample of 546 Spanish mothers of a toddler (12–24 months-old) completed the TFSQ and a web-based survey to obtain data on feeding styles, sociodemographic and anthropometric characteristics, weaning and attachment style. Items were developed and classified into two content domains: responsiveness and Demandingness. For the construct validity analysis, the sample was randomly divided into two halves used to the exploratory and confirmatory factor analysis, respectively. Validation hypotheses about the differences in the TFSQ scores were suggested. Results: The factorial analysis revealed a responsiveness scale and a Demandingness scale. The McDonald's Omega and Cronbach's alpha values coincided in both scales, being 0.84 and 0.75, respectively. A high responsiveness and Demandingness feeding styles degree of agreement showed a statistically significant association with the correspondent scale (p
Alison Hills - One of the best experts on this subject based on the ideXlab platform.
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UTILITARIANISM, CONTRACTUALISM AND Demandingness
The Philosophical Quarterly, 2010Co-Authors: Alison HillsAbstract:One familiar criticism of utilitarianism is that it is too demanding. It requires us to promote the happiness of others, even at the expense of our own projects, our integrity, or the welfare of our friends and family. Recently Ashford has defended utilitarianism, arguing that it provides compelling reasons for demanding duties to help the needy, and that other moral theories, notably contractualism, are committed to comparably stringent duties. In response, I argue that utilitarianism is even more demanding than is commonly realized: both act- and rule-utilitarianism are committed to extremely stringent duties to wild animals. In this regard, utilitarianism is more demanding (and more counter-intuitive) than contractualism.
Maria Angeles Avecillabenitez - One of the best experts on this subject based on the ideXlab platform.
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development and validation of a new questionnaire assessing feeding styles in toddlers toddler feeding style questionnaire tfsq
Journal of Pediatric Nursing, 2019Co-Authors: Maria Angeles Avecillabenitez, Isabel Sospedra, Antonio Canocliment, Miguel Richartmartinez, Antonio OliverroigAbstract:Abstract Purpose To develop and validate a new questionnaire assessing feeding styles in toddlers, the Toddler Feeding Style Questionnaire (TFSQ). Design and methods An instrumental design was used in this study. A convenience sample of 546 Spanish mothers of a toddler (12–24 months-old) completed the TFSQ and a web-based survey to obtain data on feeding styles, sociodemographic and anthropometric characteristics, weaning and attachment style. Items were developed and classified into two content domains: responsiveness and Demandingness. For the construct validity analysis, the sample was randomly divided into two halves used to the exploratory and confirmatory factor analysis, respectively. Validation hypotheses about the differences in the TFSQ scores were suggested. Results The factorial analysis revealed a responsiveness scale and a Demandingness scale. The McDonald's Omega and Cronbach's alpha values coincided in both scales, being 0.84 and 0.75, respectively. A high responsiveness and Demandingness feeding styles degree of agreement showed a statistically significant association with the correspondent scale (p Conclusions The TFSQ provides a valid and reliable Responsiveness and Demandingness scale to evaluate feeding styles in toddlers. Practice implications Parental feeding styles influence future eating behavior and children's weight. There is a lack of validated instruments used to evaluate feeding styles in toddlerhood based on the two theoretical dimensions of responsiveness and Demandingness.
