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Isabel Vidal - One of the best experts on this subject based on the ideXlab platform.

  • the service framework a public service dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone. Building upon the call of Ashworth et al. (2013) for more theoretical critique and development of public management theory, the central argument of this paper is that the premises that underlie much contemporary public management theory, in its guise as the new public management (NPM), are flawed and have led to variable results in implementation. Far from creating the basis for sustainable public service organizations (PSOs) this body of theory has actually undermined their sustainability by encouraging a short-term, introspective and transactional approach to the delivery of public services (McLaughlin, Osborne and Chew, 2009; Radnor, 2007). We offer an alternative to this, based within the public-service-dominant framework for public services delivery (Osborne, Radnor and Nasi, 2013). We argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach that emphasizes three elements: building relationships across the public service delivery system; understanding that sustainability derives from the transformation of user knowledge; and professional understanding of the public service delivery process which is predicated upon the inalienable co-production with service users. Consequently this paper is in three parts. The first part develops a critique of the NPM and poses the ‘new public governance’ (NPG) as an alternative to it. The second part of the paper then offers a framework within which to situate sustainable business models for a whole range of PSOs − the SERVICE framework. The final part of the paper highlights its contribution and implications for theory and practice. Further, because this paper is a conceptual and theoretical one, the research agenda at the end of the paper details the research needed in the future to empirically test, validate and develop the framework proposed.

  • The SERVICE framework: a public service-dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.

Stephen P Osborne - One of the best experts on this subject based on the ideXlab platform.

  • the service framework a public service dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone. Building upon the call of Ashworth et al. (2013) for more theoretical critique and development of public management theory, the central argument of this paper is that the premises that underlie much contemporary public management theory, in its guise as the new public management (NPM), are flawed and have led to variable results in implementation. Far from creating the basis for sustainable public service organizations (PSOs) this body of theory has actually undermined their sustainability by encouraging a short-term, introspective and transactional approach to the delivery of public services (McLaughlin, Osborne and Chew, 2009; Radnor, 2007). We offer an alternative to this, based within the public-service-dominant framework for public services delivery (Osborne, Radnor and Nasi, 2013). We argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach that emphasizes three elements: building relationships across the public service delivery system; understanding that sustainability derives from the transformation of user knowledge; and professional understanding of the public service delivery process which is predicated upon the inalienable co-production with service users. Consequently this paper is in three parts. The first part develops a critique of the NPM and poses the ‘new public governance’ (NPG) as an alternative to it. The second part of the paper then offers a framework within which to situate sustainable business models for a whole range of PSOs − the SERVICE framework. The final part of the paper highlights its contribution and implications for theory and practice. Further, because this paper is a conceptual and theoretical one, the research agenda at the end of the paper details the research needed in the future to empirically test, validate and develop the framework proposed.

  • The SERVICE framework: a public service-dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.

Tony Kinder - One of the best experts on this subject based on the ideXlab platform.

  • the service framework a public service dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone. Building upon the call of Ashworth et al. (2013) for more theoretical critique and development of public management theory, the central argument of this paper is that the premises that underlie much contemporary public management theory, in its guise as the new public management (NPM), are flawed and have led to variable results in implementation. Far from creating the basis for sustainable public service organizations (PSOs) this body of theory has actually undermined their sustainability by encouraging a short-term, introspective and transactional approach to the delivery of public services (McLaughlin, Osborne and Chew, 2009; Radnor, 2007). We offer an alternative to this, based within the public-service-dominant framework for public services delivery (Osborne, Radnor and Nasi, 2013). We argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach that emphasizes three elements: building relationships across the public service delivery system; understanding that sustainability derives from the transformation of user knowledge; and professional understanding of the public service delivery process which is predicated upon the inalienable co-production with service users. Consequently this paper is in three parts. The first part develops a critique of the NPM and poses the ‘new public governance’ (NPG) as an alternative to it. The second part of the paper then offers a framework within which to situate sustainable business models for a whole range of PSOs − the SERVICE framework. The final part of the paper highlights its contribution and implications for theory and practice. Further, because this paper is a conceptual and theoretical one, the research agenda at the end of the paper details the research needed in the future to empirically test, validate and develop the framework proposed.

  • The SERVICE framework: a public service-dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.

Zoe Radnor - One of the best experts on this subject based on the ideXlab platform.

  • the service framework a public service dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone. Building upon the call of Ashworth et al. (2013) for more theoretical critique and development of public management theory, the central argument of this paper is that the premises that underlie much contemporary public management theory, in its guise as the new public management (NPM), are flawed and have led to variable results in implementation. Far from creating the basis for sustainable public service organizations (PSOs) this body of theory has actually undermined their sustainability by encouraging a short-term, introspective and transactional approach to the delivery of public services (McLaughlin, Osborne and Chew, 2009; Radnor, 2007). We offer an alternative to this, based within the public-service-dominant framework for public services delivery (Osborne, Radnor and Nasi, 2013). We argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach that emphasizes three elements: building relationships across the public service delivery system; understanding that sustainability derives from the transformation of user knowledge; and professional understanding of the public service delivery process which is predicated upon the inalienable co-production with service users. Consequently this paper is in three parts. The first part develops a critique of the NPM and poses the ‘new public governance’ (NPG) as an alternative to it. The second part of the paper then offers a framework within which to situate sustainable business models for a whole range of PSOs − the SERVICE framework. The final part of the paper highlights its contribution and implications for theory and practice. Further, because this paper is a conceptual and theoretical one, the research agenda at the end of the paper details the research needed in the future to empirically test, validate and develop the framework proposed.

  • The SERVICE framework: a public service-dominant approach to sustainable public services
    British Journal of Management, 2015
    Co-Authors: Stephen P Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
    Abstract:

    In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.

A Talebbendiab - One of the best experts on this subject based on the ideXlab platform.

  • service oriented architecture for e health support services based on grid computing over
    IEEE International Conference on Services Computing, 2006
    Co-Authors: Wail M. Omar, A Talebbendiab
    Abstract:

    Accepting recent proposals to supporting dependable e-health enterprise systems via the adoption of emerging autonomic grid computing and Services-Oriented Architecture (SOA); this paper presents the motivations for a novel semantics/knowledge plane for a serviceoriented e-health middleware and applications. The paper starts by a detailed description of a developed sensor and actuator framework and overlay. This will be followed by, and illustrated using a remote healthcare monitoring scenario. A case-study of pregnancy monitoring is used to illustrate the design and usability of such a grid overlay. Finally, the paper concludes with general remarks and a statement of further work. Keywords: E-Health, SOA, Web Services, Grid Computing, Autonomic System, Multiple Regression Analysis, Sensor Framework

  • e health support services based on service oriented architecture
    IT Professional, 2006
    Co-Authors: Wail M. Omar, A Talebbendiab
    Abstract:

    This paper discusses an experimental scenario for an e-health monitoring system (EHMS) that uses a service-oriented architecture (SOA) as a model for deploying discovering, integrating, implementing, managing, and invoking e-health services. Such a model could help the healthcare industry to develop cost efficient and dependable healthcare services