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Hasan Almatrouk David Wastell - One of the best experts on this subject based on the ideXlab platform.

  • working hard in the office an Ethnomethodological Study of on line workshops
    Computer Supported Collaborative Learning, 2002
    Co-Authors: Jacki Oneill, David Martin, Hasan Almatrouk David Wastell
    Abstract:

    This paper demonstrates the usefulness of ethnomethodology as a perspective for Studying CSCL, with excerpts and findings from a case Study of on-line workshops conducted using Office Hours Live. Ethnomethodology, with its focus on the detail of practical action and interaction, provides a particularly useful way of understanding whether and how CSCL technologies can support such interaction. The paper highlights important issues for the design of technology and the organisation of on-line.

  • CSCL - Working hard in the 'office': an Ethnomethodological Study of on-line workshops
    Proceedings of the Conference on Computer Support for Collaborative Learning Foundations for a CSCL Community - CSCL '02, 2002
    Co-Authors: Jacki O'neill, David Martin, Hasan Almatrouk David Wastell
    Abstract:

    This paper demonstrates the usefulness of ethnomethodology as a perspective for Studying CSCL, with excerpts and findings from a case Study of on-line workshops conducted using Office Hours Live. Ethnomethodology, with its focus on the detail of practical action and interaction, provides a particularly useful way of understanding whether and how CSCL technologies can support such interaction. The paper highlights important issues for the design of technology and the organisation of on-line.

Jacki Oneill - One of the best experts on this subject based on the ideXlab platform.

  • working hard in the office an Ethnomethodological Study of on line workshops
    Computer Supported Collaborative Learning, 2002
    Co-Authors: Jacki Oneill, David Martin, Hasan Almatrouk David Wastell
    Abstract:

    This paper demonstrates the usefulness of ethnomethodology as a perspective for Studying CSCL, with excerpts and findings from a case Study of on-line workshops conducted using Office Hours Live. Ethnomethodology, with its focus on the detail of practical action and interaction, provides a particularly useful way of understanding whether and how CSCL technologies can support such interaction. The paper highlights important issues for the design of technology and the organisation of on-line.

David Martin - One of the best experts on this subject based on the ideXlab platform.

  • Reading as a Part of Computer Programming. An Ethnomethodological Enquiry
    2006
    Co-Authors: John Rooksby, David Martin, Mark Rouncefield
    Abstract:

    This paper examines reading as done by programmers engaged in software development. Reading is an activity we feel should be of fundamental interest to studies of programming, but the practical achievement of which has not been closely examined. We give examples of programmers reading in pairs, and reading alone, and show reading in both cases to be explainable in terms of shared social practices. These practices are not determined by the code but nor are they purely socially constructed; rather they lie in the linkage be- tween the code and programmers' ways of reading the code. We discuss (1) how features of day-to-day coding work create pertinent occasions for reading a certain piece of code, (2) how programmers order and expect there to be an or- der to code, and (3) how programmers have ways of analysing code in order to make sense of it. This is an Ethnomethodological Study that draws from ethno- graphic fieldwork at a professional software development company.

  • working hard in the office an Ethnomethodological Study of on line workshops
    Computer Supported Collaborative Learning, 2002
    Co-Authors: Jacki Oneill, David Martin, Hasan Almatrouk David Wastell
    Abstract:

    This paper demonstrates the usefulness of ethnomethodology as a perspective for Studying CSCL, with excerpts and findings from a case Study of on-line workshops conducted using Office Hours Live. Ethnomethodology, with its focus on the detail of practical action and interaction, provides a particularly useful way of understanding whether and how CSCL technologies can support such interaction. The paper highlights important issues for the design of technology and the organisation of on-line.

  • CSCL - Working hard in the 'office': an Ethnomethodological Study of on-line workshops
    Proceedings of the Conference on Computer Support for Collaborative Learning Foundations for a CSCL Community - CSCL '02, 2002
    Co-Authors: Jacki O'neill, David Martin, Hasan Almatrouk David Wastell
    Abstract:

    This paper demonstrates the usefulness of ethnomethodology as a perspective for Studying CSCL, with excerpts and findings from a case Study of on-line workshops conducted using Office Hours Live. Ethnomethodology, with its focus on the detail of practical action and interaction, provides a particularly useful way of understanding whether and how CSCL technologies can support such interaction. The paper highlights important issues for the design of technology and the organisation of on-line.

Hideaki Kuzuoka - One of the best experts on this subject based on the ideXlab platform.

  • An Ethnomethodological Study of a Museum Guide Robot’s Attempt at Engagement and Disengagement
    Journal of Robotics, 2014
    Co-Authors: Madhumita Ghosh, Hideaki Kuzuoka
    Abstract:

    We conducted a Study of a museum guide robot’s attempt at engaging and disengaging the audience at predetermined points in time during a guided tour. We used “ethnomethodology” as a tool for our Study and analysis. In this paper, we describe how we developed, tested, and analyzed a museum guide robot system that borrows cues from social scientists to manage an audience. We have described how we began our Study, the previous studies that we referred to, the initial attempts to test our concept, the development of the system, the real-world experiments, and the analysis of the data that we collected. We have described the tools of engagement and disengagement that the robot has used and presented the results of our statistical analysis of the experimental data. Most prominently, we found that a verbal gesture called “summative assessment” and a nonverbal gesture called the “lean-back” gesture are very effective as tools of disengagement. These tools help a robot guide to manage the audience in the same way as a human guide. Moreover, we found that a combination of the aforementioned two gestures is more effective than employing them separately.

  • an Ethnomethodological Study of a museum guide robot s attempt at engagement and disengagement
    Journal of Robotics, 2014
    Co-Authors: Madhumita Ghosh, Hideaki Kuzuoka
    Abstract:

    We conducted a Study of a museum guide robot’s attempt at engaging and disengaging the audience at predetermined points in time during a guided tour. We used “ethnomethodology” as a tool for our Study and analysis. In this paper, we describe how we developed, tested, and analyzed a museum guide robot system that borrows cues from social scientists to manage an audience. We have described how we began our Study, the previous studies that we referred to, the initial attempts to test our concept, the development of the system, the real-world experiments, and the analysis of the data that we collected. We have described the tools of engagement and disengagement that the robot has used and presented the results of our statistical analysis of the experimental data. Most prominently, we found that a verbal gesture called “summative assessment” and a nonverbal gesture called the “lean-back” gesture are very effective as tools of disengagement. These tools help a robot guide to manage the audience in the same way as a human guide. Moreover, we found that a combination of the aforementioned two gestures is more effective than employing them separately.

Yutaka Yamauchi - One of the best experts on this subject based on the ideXlab platform.

  • Service as Intersubjective Struggle
    Handbook of Service Science Volume II, 2018
    Co-Authors: Yutaka Yamauchi
    Abstract:

    As long as service is characterized as value co-creation achieved jointly by multiple participants, service lies between the participants rather than reduced to any single one. This intersubjective nature of service forces us to break with subject-object dualism. That is to say, the customer and the service provider—subject—cannot judge the value of the service—object—from a distance. The customer as well as the provider is implicated in the service. When the value of service is concerned, the value of the participants, who are inseparable from the service, is also at issue. Specifically, they need to present who they are. An Ethnomethodological Study of videotaped customer-provider interactions at traditional sushi bars in Tokyo reveals that while engaging in service interactions, customers present how familiar and qualified they are in relation to the service and providers present how special their service is. By bringing this intersubjectivity to the fore, this chapter proposes a new theoretical perspective portraying service as dialectical struggle in which involved parties seek to demonstrate their own selves in relation to others. This perspective helps move beyond the notion of subjective customer satisfaction and explain some counterintuitive facts of services such as service providers who do not appear to care about customers’ satisfaction.

  • Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians
    Journal of Management Studies, 2015
    Co-Authors: Yutaka Yamauchi
    Abstract:

    type="main"> This Study examines how organizing is done reflexively through practice in the context of knowledge sharing. Organizing concerns reduction of equivocality and sensemaking so that actions can be interpreted and coordinated. Reflexivity refers to the fact that this organizing is done through talk, and that talk is an action that requires organizing. To examine how this reflexive organizing is accomplished, detailed analysis of video-recorded interactions among photocopier service technicians revealed various interactional methods to make actions of requesting and offering assistance understandable and relevant. To explain these methods, Goffman's concept of embedding is applied. By embedding other social situations in the current talk, one can project a certain sense of one's talk. This reflexive organizing clarifies that organizing is part of, not separate from, any practice and that knowledge sharing is accomplished not through a retrospective narrative but through reflexive construction of the situation in which talk is made possible.