Experience Design

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The Experts below are selected from a list of 563331 Experts worldwide ranked by ideXlab platform

Li Xiao-qing - One of the best experts on this subject based on the ideXlab platform.

Toshihiko Yamakami - One of the best experts on this subject based on the ideXlab platform.

  • A Layered View Model of Social Experience Design: Beyond Single-User User Experience
    Lecture Notes in Electrical Engineering, 2014
    Co-Authors: Toshihiko Yamakami
    Abstract:

    As the time on site of Internet social services increases, it is important to develop a systematic framework that facilitates good social Experience Design. As an analogy of user Experience Design, it is natural to lead to “social Experience Design.” In this paper, the author discusses research questions involving social Experience Design. Then, the author provides a three-dimensional view model that facilitates systematic approaches toward better social Experience Design. Finally, the author provides a layered view model of social Experience Design for one of the above-proposed dimension of approaches.

  • NBiS - A Non-Zero-Sum Social Experience Approach: Building Blocks of Social Experience Design
    2014 17th International Conference on Network-Based Information Systems, 2014
    Co-Authors: Toshihiko Yamakami
    Abstract:

    Service engineering is starting to cope with the increasing needs of facilitating socially empowered services. In order to implement socially-empowered services, it requires Design methodologies that deal with social Experience beyond just a collection of user Experience. Social Experience Design is promising methodology, however, the concrete building blocks of social Experience Design are still far from being clear. The author analyzes possible approaches and proposes a non-zero-sum social Experience approach in order to facilitate social Experience Design in Design phases and operational phases.

  • MUE - An Evolutionary Path-Based Analysis of Social Experience Design
    Lecture Notes in Electrical Engineering, 2013
    Co-Authors: Toshihiko Yamakami
    Abstract:

    Service engineering is quickly moving forward to social services. Social service engineering is one of the most promising arenas of service engineering in the 2010s. The term social Experience represents the analogy of user Experience in a social service context. The author proposes an evolutionary path model of social Experience Design in order to highlight the Design principles of social Experience Design.

Soetsyr Yuan - One of the best experts on this subject based on the ideXlab platform.

  • modeling service Experience Design processes with customer expectation management a system dynamics perspective
    Kybernetes, 2010
    Co-Authors: Yenhao Hsieh, Soetsyr Yuan
    Abstract:

    Purpose – The purpose of this paper is to propose a conceptual framework of customer expectation management and a reference model of service Experience Design which are regarded as the basic foundation to model the processes of service Experience Design for service operation strategies simulating and testing by employing a system dynamics approach.Design/methodology/approach – System dynamics is the key approach which includes causal loop diagrams and stock and flow diagrams used to build the reference model of Experience Design. Simulations of the processes of service Experience Design have also been implemented by Vensim®.Findings – It is found that the proposed reference model involving customer expectation management can successfully capture the key elements of the service Experience Design within service operation strategies. The system dynamics approach can effectively enable a macro viewpoint of service Experience Design for service operation strategies and policies.Practical implications – With th...

  • using system dynamics to analyze customer Experience Design
    International Journal of Service Science Management Engineering and Technology, 2010
    Co-Authors: Yenhao Hsieh, Soetsyr Yuan
    Abstract:

    Today, customer Experience Design is an emerging research direction in the Experience economy where good customer Experiences can lead service providers to achieve their business goals. Customer expectation, another key point for Designing service Experiences, affects how customers really feel during service Experience delivery, while service operation is another important factor must be taken into account. System dynamics, as an analytic tool, can provide Designers with a different way of thinking by integrating these factors for customer Experience Design. Accordingly, this study not only models the process of customer Experience Design by using causal loop diagrams and stock and flow diagrams, but also analyzes how the feedback and time delay factors influence customer Experience Design based on the simulation results of system dynamics. According to the macro viewpoint of system dynamics, this paper analyzes these important factors within customer Experience Design.

Takuya Yamakami - One of the best experts on this subject based on the ideXlab platform.

  • Relationship models of social Experience Design and user Experience Design
    2014 International Conference on Computing Management and Telecommunications (ComManTel), 2014
    Co-Authors: Takuya Yamakami
    Abstract:

    User Experience Design brought with it a new framework for computer and human interaction in the 1990's. It focused on the total user Experience, and not the case-by-case alternative user interfaces. The natural extension of this concept with emerging social services leads to social Experience Design. There are multiple common assumptions about the relationship between social Experience and user Experience. The author performs an exploratory comparison of these relationship assumptions in order to clarify the positioning of social Experience Design.

  • Exploratory analysis of differences between social Experience Design and user Experience Design
    16th International Conference on Advanced Communication Technology, 2014
    Co-Authors: Takuya Yamakami
    Abstract:

    User Experience Design brought with it a new framework for computer and human interaction. It focused on the total user Experience, and not the case-by-case on alternative user interfaces. The natural extension of this concept in connection with emerging social services leads to social Experience Design. In order to formulate the basis on which social Experience Design stands, the author performs an exploratory analysis of the differences between social Experience Design and user Experience Design. This comparison is a starting point for formulating a study of social Experience Design.

Xu Yong-hong - One of the best experts on this subject based on the ideXlab platform.

  • Research on Museum-tourism Experience Design
    Journal of Yellow River Conservancy Technical Institute, 2008
    Co-Authors: Xu Yong-hong
    Abstract:

    According to the theory of Experience economy,this article discusses the related model of Design of Chinese museum-tourism Experience,analyzes the content of museum-tourism Experience.It also researches the features of tourism Experience,the function of tourism Experience Design and the rule and method of museum-tourism Experience Design by using the principles of museum,tourism Experience and the sustainable development theory.From the view of exhibition goods and its existing form,tourist need and the content of tourists' join,this article also Designs and classifies the museum-tourism Experience.