The Experts below are selected from a list of 12939 Experts worldwide ranked by ideXlab platform
Jayne Krisjanous - One of the best experts on this subject based on the ideXlab platform.
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antecedents and outcomes of service recovery performance in a public Health Care Environment
Journal of Services Marketing, 2005Co-Authors: Nicholas J Ashill, Janet Carruthers, Jayne KrisjanousAbstract:Purpose – This paper proposes investigating a model of service recovery performance in a public Health‐Care setting.Design/methodology/approach – Frontline hospital staff (administrative and nursing staff) representing a range of out‐patient departments/clinics in a New Zealand inner‐city public hospital completed a self‐administered questionnaire on organizational variables affecting their service recovery efforts, job satisfaction and intention to resign. Data obtained from the hospital were analyzed using the SEM‐based partial least squares (PLS) methodology.Findings – The results show significant relationships between perceived managerial attitudes, work Environment perceptions, service recovery performance and outcomes variables.Research limitations/implications – Limitations of the study are noted including the generalizability of the findings within a public Health‐Care Environment. Suggestions for future research include an examination of other variables potentially important in service recovery e...
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Antecedents and outcomes of service recovery performance in a public Health‐Care Environment
Journal of Services Marketing, 2005Co-Authors: Nicholas J Ashill, Janet Carruthers, Jayne KrisjanousAbstract:Purpose – This paper proposes investigating a model of service recovery performance in a public Health‐Care setting.Design/methodology/approach – Frontline hospital staff (administrative and nursing staff) representing a range of out‐patient departments/clinics in a New Zealand inner‐city public hospital completed a self‐administered questionnaire on organizational variables affecting their service recovery efforts, job satisfaction and intention to resign. Data obtained from the hospital were analyzed using the SEM‐based partial least squares (PLS) methodology.Findings – The results show significant relationships between perceived managerial attitudes, work Environment perceptions, service recovery performance and outcomes variables.Research limitations/implications – Limitations of the study are noted including the generalizability of the findings within a public Health‐Care Environment. Suggestions for future research include an examination of other variables potentially important in service recovery e...
Richard H Gelberman - One of the best experts on this subject based on the ideXlab platform.
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the academic chair achieving success in a rapidly evolving Health Care Environment aoa critical issues
Journal of Bone and Joint Surgery American Volume, 2018Co-Authors: Dane Salazar, James H Herndon, Thomas P Vail, Joseph D Zuckerman, Richard H GelbermanAbstract:: There is a growing consensus that an accomplished curriculum vitae and prior achievement as an academician may not correlate with success as a chairperson of a contemporary academic orthopaedic department. As surgeons, formal professional education, research expertise, and clinical experience often are inadequate to foster the necessary skills and experience in executive leadership, change management, business administration, and strategy. The recruiting and hiring processes to fill academic leadership roles have been slow to adapt and recognize the skills that are necessary to be a successful chairperson. Recent research has identified emotional competency, resiliency, leadership, communication, results orientation, and personnel development as skills that correlate with success in academic leadership. Formal courses and training in executive leadership and business management may be helpful in enhancing knowledge and skills in these disciplines.
Nicholas J Ashill - One of the best experts on this subject based on the ideXlab platform.
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antecedents and outcomes of service recovery performance in a public Health Care Environment
Journal of Services Marketing, 2005Co-Authors: Nicholas J Ashill, Janet Carruthers, Jayne KrisjanousAbstract:Purpose – This paper proposes investigating a model of service recovery performance in a public Health‐Care setting.Design/methodology/approach – Frontline hospital staff (administrative and nursing staff) representing a range of out‐patient departments/clinics in a New Zealand inner‐city public hospital completed a self‐administered questionnaire on organizational variables affecting their service recovery efforts, job satisfaction and intention to resign. Data obtained from the hospital were analyzed using the SEM‐based partial least squares (PLS) methodology.Findings – The results show significant relationships between perceived managerial attitudes, work Environment perceptions, service recovery performance and outcomes variables.Research limitations/implications – Limitations of the study are noted including the generalizability of the findings within a public Health‐Care Environment. Suggestions for future research include an examination of other variables potentially important in service recovery e...
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Antecedents and outcomes of service recovery performance in a public Health‐Care Environment
Journal of Services Marketing, 2005Co-Authors: Nicholas J Ashill, Janet Carruthers, Jayne KrisjanousAbstract:Purpose – This paper proposes investigating a model of service recovery performance in a public Health‐Care setting.Design/methodology/approach – Frontline hospital staff (administrative and nursing staff) representing a range of out‐patient departments/clinics in a New Zealand inner‐city public hospital completed a self‐administered questionnaire on organizational variables affecting their service recovery efforts, job satisfaction and intention to resign. Data obtained from the hospital were analyzed using the SEM‐based partial least squares (PLS) methodology.Findings – The results show significant relationships between perceived managerial attitudes, work Environment perceptions, service recovery performance and outcomes variables.Research limitations/implications – Limitations of the study are noted including the generalizability of the findings within a public Health‐Care Environment. Suggestions for future research include an examination of other variables potentially important in service recovery e...
Stephen Kulis - One of the best experts on this subject based on the ideXlab platform.
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physician satisfaction in a changing Health Care Environment the impact of challenges to professional autonomy authority and dominance
Journal of Health and Social Behavior, 1998Co-Authors: Mary Guptill Warren, Rose Weitz, Stephen KulisAbstract:: For some time, sociologists have debated whether physicians still retain dominance in the Health Care world, public faith in their moral and scientific authority, and the autonomy to set work conditions and make clinical decisions. Using ideas derived from this debate, we analyze the impact of changes in the Health Care Environment on physician satisfaction. Our data come from a mailed survey of 510 Arizona physicians. Our results show that background physician attributes did not predict satisfaction, nor did most organizational attributes. However, participation in IPAs (Individual Practice Associations) predicted higher satisfaction, while payment according to a third party payer's fee-for-service schedule predicted lower satisfaction. In addition, physicians were more likely to be satisfied if they wrote the orders that non-physicians had to follow, were paid what they wanted, did not need to subordinate their clinical judgment to that of non-physicians, and believed that their patients had confidence in physicians. Our conclusions discuss both theoretical and policy implications of our findings.
M R Dimatteo - One of the best experts on this subject based on the ideXlab platform.
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the role of the physician in the emerging Health Care Environment
Western Journal of Medicine, 1998Co-Authors: M R DimatteoAbstract:Abstract What do patients want from their physicians? This article reviews research on the role of the physician attained through surveys of the public and of physicians. The results from the two groups are surprisingly similar; communication is seen as an essential component of the physician's role. Further, we found that the public's ratings of the medical profession depend heavily on their experience with personal physicians. This paper reviews previous research on the importance of effective communication to patient satisfaction, adherence, and the outcomes of treatment, and it considers ways in which physician-patient communication is being affected by recent changes in the Health Care system. Suggestions for medical education and for the structure of primary and specialty patient Care are offered.
