The Experts below are selected from a list of 36246 Experts worldwide ranked by ideXlab platform

Rob Law - One of the best experts on this subject based on the ideXlab platform.

  • quality assurance at Hotel Management tertiary institutions in australia an insight into factors behind domestic and international student satisfaction
    The Journal of Hospitality and Tourism Education, 2019
    Co-Authors: Tom Frawley, Edmund Goh, Rob Law
    Abstract:

    Although numerous studies have investigated the importance of customer satisfaction in the hospitality industry, few studies have examined the role of customer satisfaction in education institution...

  • marketing private Hotel Management schools in australia
    Asia Pacific Journal of Marketing and Logistics, 2017
    Co-Authors: Edmund Goh, Sandy Nguyen, Rob Law
    Abstract:

    Purpose The purpose of this paper is to explore the perceptions of 46 Hotel Management students from four leading private Hotel Management schools (PHMS) in Australia on their decision in choosing a PHMS over a traditional public university. Design/methodology/approach Employing the theory of planned behaviour as a theoretical framework, the qualitative interview data identified ten key attitudes, four reference groups and four perceived difficulties as potential motivators of students deciding to enrol in PHMS. Findings This paper identified reputation of school and industry placement opportunities as key attitudinal items shaping students’ decision-making process. With regards to important social groups, education agents and family were key reference groups. In relation to perceived difficulties, students reported tuition and living costs, and far distance from home as key barriers in their decision to study at PHMS. Research limitations/implications The sample draws upon students from a single state, New South Wales, Australia and this limits the generalisability of the authors’ findings. This study also excluded students from Australian public universities who may hold different perceptions towards studying at a PHMS. Practical implications The findings have important implications for Hotel schools to improve their curriculum designs and embed practical hands on the learning experience of their students. Marketing agencies can also use these motivational attributes in developing effective marketing campaigns to increase enrolment figures. Originality/value This framework has proven to be useful in helping marketers understand various underlying motivational factors to attract prospective students to enrol in private Hotel Management schools.

  • a review of the literature on culture in Hotel Management research what is the future
    International Journal of Hospitality Management, 2012
    Co-Authors: Rose Xiaying Chen, Catherine Cheung, Rob Law
    Abstract:

    Abstract This paper aims to provide insights into the development of research on culture in the Hotel industry by reviewing the existing literature. A total of 107 journal articles published between 1985 and 2010 were retrieved from 12 refereed journals, all of which could be accessed online. The papers were categorized into six major groups according to Pizam's (1993) hierarchy of cultures, and were further sorted by year of publication, source, subject area, region of focus, and the nature of the research. National culture, organizational culture, and cross-cultural comparison were found to be the most popular research topics. In contrast, few studies have investigated industry, occupational, and corporate cultures in association with Hotel Management studies, prompting concern for future research. In summary, this review paper offers a first and important attempt to understand the development of research on culture in the Hotel Management field and identifies future research opportunities.

Mahmood A Khan - One of the best experts on this subject based on the ideXlab platform.

  • to use or not to use social media in higher education in developing countries
    Computers in Human Behavior, 2016
    Co-Authors: Abu Elnasr Sobaih, Mohamed A Moustafa, Parvis Ghandforoush, Mahmood A Khan
    Abstract:

    This research is a response to the universal use of social media by students for academic-related purposes. It bridges a gap in knowledge in relation to the value and use of social media as effective teaching and learning tool in higher education in developing countries. A pre-tested questionnaire survey was self-administered to faculty members in the eight public Egyptian higher institutions offering tourism and Hotel Management programs. The results showed that social media have a great value for academic-related purposes, particularly as teaching and learning tool; however, the actual use by faculty was at a minimal level. In-depth interviews were conducted to identify the perils, barriers and concerns for the minimal use. Several barriers were identified with some specific to developing countries' context. Nonetheless, there was consensus by faculty that if these barriers were overcome, social media could be developed as an innovative and effective tool for teaching and learning. Implications for researchers and policy makers are discussed. Social media have a great value for academic-related purposes.The actual use of social media by faculty is at minimal level.Several barriers were identified with some specific to developing countries.If these barriers were overcome, social media could be effective learning tool.Social media could bridge the digital divide between institutions and students.

Adrian Heng Tsai Tan - One of the best experts on this subject based on the ideXlab platform.

  • the nexus between sustainable practices in Hotels and future gen y hospitality students career path decisions
    Social Science Research Network, 2017
    Co-Authors: Edmund Goh, Birgit Muskat, Adrian Heng Tsai Tan
    Abstract:

    This study explored tertiary hospitality students’ attitudes and overall perceptions about green and sustainable practices; and how these may impact their future career paths in the Hotel industry. A thematic analysis with data from 12 semi-structured interviews with students in a Hotel Management school in Australia was used to identify patterns and interpretive themes. Results revealed positive attitudes among Generation Y hospitality students towards working in a green and sustainable Hotel environment. Implications highlight the need for sustainability education in the curriculum of tertiary education providers and strong emphasis on sustainability practices in employee training programs. The results also suggest possible impacts of sustainability practices in recruiting and hiring in the hospitality industry and how this may affect future hospitality employees and leaders.

Tanja Mihalic - One of the best experts on this subject based on the ideXlab platform.

  • intellectual capital in the Hotel industry a case study from slovenia
    International Journal of Hospitality Management, 2007
    Co-Authors: Helena Nemec Rudež, Tanja Mihalic
    Abstract:

    Abstract Human, structural and non-end-customer-relationship capital in the Hotel industry need end-customer-relationship capital to reflect themselves in financial performance, as a study of the Slovenian Hotel industry has shown. Till now the classical intellectual capital (IC) model and its applications has dealt with three categories: human, structural and relationship capital. The paper takes a step further in the evolution of the IC model for the Hotel industry and divides relationship capital into two categories: end-customer-relationship capital that only refers to relations with end-customers and non-end-customer-relationship capital that embraces relations with all the other customers and/or partners. Such an approach enabled us to measure the influence of each IC category on the financial performance of Hotel firms separately. The application of this model in the Slovenian Hotel industry showed positive correlations between all pairs of IC categories. Although the total IC has a significant impact on financial performance, the study shows that only end-customer relationships proved to have a strong direct impact on financial results. The study suggests that Slovenian Hotel Management should improve IC by investment in human capital and information technology, both of which are connected to the urgent need for speeding up the process of direct distribution channels development in the category of end-customer-relationship capital, thereby directly influencing the financial performance of Slovenian Hotel firms.

Chihhsing Liu - One of the best experts on this subject based on the ideXlab platform.

  • creating competitive advantage linking perspectives of organization learning innovation behavior and intellectual capital
    International Journal of Hospitality Management, 2017
    Co-Authors: Chihhsing Liu
    Abstract:

    Abstract Drawing on learning theories and the intellectual capital (IC) theory, organizational learning research has discussed the benefits of searching for market opportunities and maintaining a competitive advantage in dynamic environments. To explain organizational performance and survival, the previous literature has focused mainly on what organizations do, but it has failed to address how and what they should do. This study argues that if Hotel Management is open-minded about exploratory and exploitative learning, it can open the door to capturing opportunity and competitive advantage through increased innovation behavior and human capital accumulation. Further, IC theory has also confirmed that social capital and relational capital will strengthen the relationship between innovation behavior and human capital. This study analyzes data from 595 Hotel managers and finds strong support for the proposed hypotheses.