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The Experts below are selected from a list of 14811 Experts worldwide ranked by ideXlab platform

Frances Hannah - One of the best experts on this subject based on the ideXlab platform.

Helena Rohdén - One of the best experts on this subject based on the ideXlab platform.

  • Confidence in public institutions: A focus group study on views on the Swedish Social Insurance Agency.
    Work (Reading Mass.), 2016
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    BACKGROUND From a public health perspective among the working population, it is very important that confidence in the welfare system is high, ensuring the citizens economic security and protecting them from economic stress when falling ill. OBJECTIVE The aim of this study was to explore how people with experience of health Insurance perceive their confidence in the Swedish Social Insurance Agency (SSIA). METHODS Eight focus groups (n = 41) were conducted and each group met on one occasion. RESULTS The participants described a systemic change in the work of the SSIA where the rule-of-law was disregarded, with arbitrary assessment, and no transparency. The reception by the SSIA shaped the image of the SSIA. The participants described vulnerability in relation to the SSIA. They felt mistrusted, which left a feeling of impotence that worsened their health. Experiencing vulnerability left a strong impression and affected the participants' confidence negatively. CONCLUSIONS The following has to be acknowledged to prevent clients from experiencing impaired health, promote return-to-work possibilities, and to push public confidence in the institution in a more positive direction: Politicians and public administrators need to clarify the regulations. The decision-making process needs to be transparent and just. The entire procedure, including continuity as well as a personal, nice reception, has to be ensured.

  • Confidence in the Swedish Social Insurance Agency – the perspectives of people with experience from health Insurance
    European Journal of Public Health, 2014
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    Background Public confidence in the Swedish Social Insurance Agency (SSIA) has declined considerably during the last years, and today this is one of the least trusted public institutions among the Swedish general public. The SSIA is the public institution which administers the health Insurance, and accordingly it is important that both the people in need of the benefit and the general public have confidence in this particular institution. Thus, the aim of this …

  • confidence in the swedish social Insurance Agency the perspectives of people with experience from health Insurance
    European Journal of Public Health, 2014
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    Background Public confidence in the Swedish Social Insurance Agency (SSIA) has declined considerably during the last years, and today this is one of the least trusted public institutions among the Swedish general public. The SSIA is the public institution which administers the health Insurance, and accordingly it is important that both the people in need of the benefit and the general public have confidence in this particular institution. Thus, the aim of this …

Kristina Holmgren - One of the best experts on this subject based on the ideXlab platform.

  • Confidence in public institutions: A focus group study on views on the Swedish Social Insurance Agency.
    Work (Reading Mass.), 2016
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    BACKGROUND From a public health perspective among the working population, it is very important that confidence in the welfare system is high, ensuring the citizens economic security and protecting them from economic stress when falling ill. OBJECTIVE The aim of this study was to explore how people with experience of health Insurance perceive their confidence in the Swedish Social Insurance Agency (SSIA). METHODS Eight focus groups (n = 41) were conducted and each group met on one occasion. RESULTS The participants described a systemic change in the work of the SSIA where the rule-of-law was disregarded, with arbitrary assessment, and no transparency. The reception by the SSIA shaped the image of the SSIA. The participants described vulnerability in relation to the SSIA. They felt mistrusted, which left a feeling of impotence that worsened their health. Experiencing vulnerability left a strong impression and affected the participants' confidence negatively. CONCLUSIONS The following has to be acknowledged to prevent clients from experiencing impaired health, promote return-to-work possibilities, and to push public confidence in the institution in a more positive direction: Politicians and public administrators need to clarify the regulations. The decision-making process needs to be transparent and just. The entire procedure, including continuity as well as a personal, nice reception, has to be ensured.

  • Confidence in the Swedish Social Insurance Agency – the perspectives of people with experience from health Insurance
    European Journal of Public Health, 2014
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    Background Public confidence in the Swedish Social Insurance Agency (SSIA) has declined considerably during the last years, and today this is one of the least trusted public institutions among the Swedish general public. The SSIA is the public institution which administers the health Insurance, and accordingly it is important that both the people in need of the benefit and the general public have confidence in this particular institution. Thus, the aim of this …

  • confidence in the swedish social Insurance Agency the perspectives of people with experience from health Insurance
    European Journal of Public Health, 2014
    Co-Authors: Kristina Holmgren, F. Rosstorp, Helena Rohdén
    Abstract:

    Background Public confidence in the Swedish Social Insurance Agency (SSIA) has declined considerably during the last years, and today this is one of the least trusted public institutions among the Swedish general public. The SSIA is the public institution which administers the health Insurance, and accordingly it is important that both the people in need of the benefit and the general public have confidence in this particular institution. Thus, the aim of this …

Ilkka Salo - One of the best experts on this subject based on the ideXlab platform.

  • The association between decision‐making skills and subjective decision outcomes among administrative officers in the Swedish Social Insurance Agency
    Health & social care in the community, 2020
    Co-Authors: Martin Geisler, Carl Martin Allwood, Ilkka Salo
    Abstract:

    Social Insurance administrative officers' decision-making skills influence their efficiency at work and their general well-being. At work their tasks are characterised by complexity and a need for order and accountability. Moreover, cases should usually be handled and finalised within the imposed time frames. We investigated skills related to decision-making success among social Insurance officers. In total, 118 administrative officers at the Swedish Social Insurance Agency (66% response rate) responded to questions on scales and measures relating to cognitive-rational, socio-emotional and time approach features of decision-making skill. In addition, they responded to questions on three scales pertaining to outcomes of everyday decisions in terms of subjective everyday difficulties, tendencies to burnout and depressive symptoms. The results showed that cognitive-rational competence was associated with lower reports of subjective everyday difficulties and depressive symptoms and thereby contributed to the explained variance in decision outcomes. Furthermore, socio-emotional and time approach features of decision-making skills contributed to the explanation for subjective everyday difficulties, tendencies to burnout and depressive symptoms. The results corroborate the basic assumption and usefulness of a broad approach in the definition and assessment of decision-making skills in human service professions in general, and of administrative officers in social Insurance agencies in particular. Recommendations for future research and the implications of the results are discussed.

  • the association between decision making skills and subjective decision outcomes among administrative officers in the swedish social Insurance Agency
    Health & Social Care in The Community, 2020
    Co-Authors: Martin Geisler, Carl Martin Allwood, Ilkka Salo
    Abstract:

    Social Insurance administrative officers’ decision-making skills influence their efficiency at work and their general well-being. At work their tasks are characterised by complexity and a need for order and accountability. Moreover, cases should usually be handled and finalised within the imposed time frames. We investigated skills related to decision-making success among social Insurance officers. In total, 118 administrative officers at the Swedish Social Insurance Agency (66% response rate) responded to questions on scales and measures relating to cognitive-rational, socio-emotional and time approach features of decision-making skill. In addition, they responded to questions on three scales pertaining to outcomes of everyday decisions in terms of subjective everyday difficulties, tendencies to burnout and depressive symptoms. The results showed that cognitive-rational competence was associated with lower reports of subjective everyday difficulties and depressive symptoms and thereby contributed to the explained variance in decision outcomes. Furthermore, socio-emotional and time approach features of decision-making skills contributed to the explanation for subjective everyday difficulties, tendencies to burnout and depressive symptoms. The results corroborate the basic assumption and usefulness of a broad approach in the definition and assessment of decision-making skills in human service professions in general, and of administrative officers in social Insurance agencies in particular. Recommendations for future research and the implications of the results are discussed. (Less)

Kristina Tamm Hallström - One of the best experts on this subject based on the ideXlab platform.