The Experts below are selected from a list of 90 Experts worldwide ranked by ideXlab platform

Marcel Rosenberger - One of the best experts on this subject based on the ideXlab platform.

  • I3E - Social Customer Relationship Management: An Architectural Exploration of the Components
    Open and Big Data Management and Innovation, 2015
    Co-Authors: Marcel Rosenberger
    Abstract:

    In the recent years, social media have rapidly gained an increasing popularity. Companies have recognised this development and anticipate advantages from using social media for commercial purposes. Social customer relationship management (CRM) professionalises the use of social media and aims at integrating customers into operational procedures. This induces changes of existing structures, e.g. culture and organisation, business processes, information systems (IS), data structures, and technology. The Intended Transformation from CRM to social CRM is a complex task, because different aspects are affected, which also are mutually dependent. A prerequisite for the successful implementation of social CRM is understanding these aspects and its dependencies. Separation of concerns is a useful means of addressing complexity. The conglomeration of different issues is dissolved by conceptualising components and its relationships. This paper separates the concerns of social CRM using architectural perspectives and aims at building a better understanding. The research method is a literature review in which artefacts are gathered and assigned to five layers, which are business, process, integration, software, and technology. The conclusion states that social CRM is an emergent research field and comprises a call for more artefacts that concretise abstracted components of the business-layer.

  • Social customer relationship management: An architectural exploration of the components
    Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2015
    Co-Authors: Marcel Rosenberger
    Abstract:

    In the recent years, social media have rapidly gained an increasing popularity. Companies have recognised this development and anticipate advantages from using social media for commercial purposes. Social customer relationship management (CRM) professionalises the use of social media and aims at integrating customers into operational procedures. This induces changes of existing structures, e.g. culture and organisation, business processes, information systems (IS), data structures, and technology. The Intended Transformation from CRM to social CRM is a complex task, because different aspects are affected, which also are mutually dependent. A prerequisite for the successful implementation of social CRM is understanding these aspects and its dependencies. Separation of concerns is a useful means of addressing complexity. The conglomeration of different issues is dissolved by conceptualising components and its relationships. This paper separates the concerns of social CRM using architectural perspectives and aims at building a better understanding. The research method is a literature review in which artefacts are gathered and assigned to five layers, which are business, process, integration, software, and technology. The conclusion states that social CRM is an emergent research field and comprises a call for more artefacts that concretise abstracted components of the business-layer.

S.h. Worth - One of the best experts on this subject based on the ideXlab platform.

  • Developing Curriculum Markers for Agricultural Extension Education in South Africa.
    The Journal of Agricultural Education and Extension, 2008
    Co-Authors: S.h. Worth
    Abstract:

    Abstract Sufficient changes have occurred in both the agricultural and educational sectors of South Africa to warrant a careful scrutiny of the agricultural education offerings in South Africa. Agricultural extension is identified as an important part of the Intended Transformation of the agricultural sector. Further, agricultural extension is essentially an education programme. As such agricultural extension should be subject to the same scrutiny—both in terms of agricultural policy and educational policy. Drawing on two previously published papers, this paper synthesizes the findings of examining agricultural extension in these two lights. The result is the establishment of a range of 21 markers, grouped in three categories: meta-markers which address cross-cutting factors in the learning agenda; content markers which are underpinning markers that address theory and practice in areas that impact on all other learning outcomes in the curricula; and process markers which are facets of the learning process...

Everton L.g. Alves - One of the best experts on this subject based on the ideXlab platform.

  • Refactoring-Aware Code Review: A Systematic Mapping Study
    2019 IEEE ACM 3rd International Workshop on Refactoring (IWoR), 2019
    Co-Authors: Flavia Coelho, Tiago Massoni, Everton L.g. Alves
    Abstract:

    Modern Code Review (MCR) demands enhancements in the way change logs are presented to reviewers. Their task benefits from higher-level descriptions about the intention behind commits; for instance, evolution tasks, such as refactorings, could be more effectively reviewed in the presence of the Intended Transformation - better if automatically detected by MCR tool support. This paper presents a systematic literature mapping (combining results from search strings, snowballing and a two-phase classification scheme) on refactoring-aware solutions to support MCR. We could observe that, since 2015, interest in tools and techniques for automatic detection of refactorings has been steadily growing. Most publications refer to new development methods or carry out characterisation studies. As a consequence of this overview, we point out a few potential research topics for the next years. In special, detection of multiple refactoring types in a mixed change log (in which refactorings are combined with other kinds of changes), or the need for case studies or experiments in applying refactoring detection in MCR, on distinct application domains and development environments.

  • IWOR@ICSE - Refactoring-aware code review: a systematic mapping study
    2019 IEEE ACM 3rd International Workshop on Refactoring (IWoR), 2019
    Co-Authors: Flavia Coelho, Tiago Massoni, Everton L.g. Alves
    Abstract:

    Modern Code Review (MCR) demands enhancements in the way change logs are presented to reviewers. Their task benefits from higher-level descriptions about the intention behind commits; for instance, evolution tasks, such as refactorings, could be more effectively reviewed in the presence of the Intended Transformation - better if automatically detected by MCR tool support. This paper presents a systematic literature mapping (combining results from search strings, snowballing and a two-phase classification scheme) on refactoring-aware solutions to support MCR. We could observe that, since 2015, interest in tools and techniques for automatic detection of refactorings has been steadily growing. Most publications refer to new development methods or carry out characterisation studies. As a consequence of this overview, we point out a few potential research topics for the next years. In special, detection of multiple refactoring types in a mixed change log (in which refactorings are combined with other kinds of changes), or the need for case studies or experiments in applying refactoring detection in MCR, on distinct application domains and development environments.

Da Akpalu - One of the best experts on this subject based on the ideXlab platform.

  • Agriculture Extension Service Delivery in a Semi-Arid Rural Area in South Africa: The Case Study of Thorndale in the Limpopo Province
    African Journal of Food Agriculture Nutrition and Development, 2013
    Co-Authors: Da Akpalu
    Abstract:

    Poverty, geographical isolation and being poorly served by agricultural workers, education, health, transport, communication and other services characterise the rural environment in most developing countries. Agricultural productivity and its associated agricultural extension services are important to the livelihood activities of rural communities. For rural communities to fulfil their respective roles, they require access to productive services information on input supply, new technologies, early warning systems for drought (pests and diseases), credit, and market prices. Agricultural extension service has been identified as an important part of the Intended Transformation of the agricultural sector. In South Africa, farmers consider the effectiveness of extension services in relation to receiving technological information and advice for purposes of crop and livestock production. The paper discusses the role of agricultural extension services in agricultural production in Thorndale, situated in the Savannah biome of the Bushbuckridge region in the Limpopo Province, South Africa. A questionnaire survey was used in the collection of data. The results indicated that the majority of the farmers do not have access to the services of extension officers. Yet, some farmers have infrequent contacts with extension officers and information, and the magnitude of extension services have been restricted to verbal instructions rather than demonstrative, innovative and hands on practical guidance to farmers. The majority of the respondents approximately 97% are farmers who engage in agricultural production, consisted of small-scale approximately 97% and commercial 3% farmers. The approximately 38% of households who have had contacts with extension officers indicated that the advice and assistance they received entailed farming practices such as buying seeds needed for crop production and storage of the produce harvested for eventualities such as drought or famine. Others include nursery making, correct crop spacing and fertilizer application, planting, transplanting, herbicide application, timely planting and early weeding. The study concluded that extension officers need to visit and guide rural farmers regularly with improved farming technologies and services. Further, capacity development and logistical assistance should be strengthened towards improving the current extension services to the rural communities. Key words: Farmers, underserved, extension, drought, productivity

Flavia Coelho - One of the best experts on this subject based on the ideXlab platform.

  • Refactoring-Aware Code Review: A Systematic Mapping Study
    2019 IEEE ACM 3rd International Workshop on Refactoring (IWoR), 2019
    Co-Authors: Flavia Coelho, Tiago Massoni, Everton L.g. Alves
    Abstract:

    Modern Code Review (MCR) demands enhancements in the way change logs are presented to reviewers. Their task benefits from higher-level descriptions about the intention behind commits; for instance, evolution tasks, such as refactorings, could be more effectively reviewed in the presence of the Intended Transformation - better if automatically detected by MCR tool support. This paper presents a systematic literature mapping (combining results from search strings, snowballing and a two-phase classification scheme) on refactoring-aware solutions to support MCR. We could observe that, since 2015, interest in tools and techniques for automatic detection of refactorings has been steadily growing. Most publications refer to new development methods or carry out characterisation studies. As a consequence of this overview, we point out a few potential research topics for the next years. In special, detection of multiple refactoring types in a mixed change log (in which refactorings are combined with other kinds of changes), or the need for case studies or experiments in applying refactoring detection in MCR, on distinct application domains and development environments.

  • IWOR@ICSE - Refactoring-aware code review: a systematic mapping study
    2019 IEEE ACM 3rd International Workshop on Refactoring (IWoR), 2019
    Co-Authors: Flavia Coelho, Tiago Massoni, Everton L.g. Alves
    Abstract:

    Modern Code Review (MCR) demands enhancements in the way change logs are presented to reviewers. Their task benefits from higher-level descriptions about the intention behind commits; for instance, evolution tasks, such as refactorings, could be more effectively reviewed in the presence of the Intended Transformation - better if automatically detected by MCR tool support. This paper presents a systematic literature mapping (combining results from search strings, snowballing and a two-phase classification scheme) on refactoring-aware solutions to support MCR. We could observe that, since 2015, interest in tools and techniques for automatic detection of refactorings has been steadily growing. Most publications refer to new development methods or carry out characterisation studies. As a consequence of this overview, we point out a few potential research topics for the next years. In special, detection of multiple refactoring types in a mixed change log (in which refactorings are combined with other kinds of changes), or the need for case studies or experiments in applying refactoring detection in MCR, on distinct application domains and development environments.