Interlibrary Loan

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  • Interlibrary Loan on the Web
    Technical Services Quarterly, 1998
    Co-Authors: Susan Logue, Barbara Preece
    Abstract:

    Abstract The utilization of new technologies to enhance service to library users, combined with diminishing resources for Interlibrary Loan functions spurred the development of World Wide Web-based Interlibrary Loan services at Southern Illinois University at Carbondale (SIUC). By supporting inter-departmental cooperation, Library Affairs has been able to incorporate unique skills from three areas to develop a product that utilizes the functionality of the World Wide Web, works well with OCLC's Interlibrary Loan subsystem, and enhances the workflow in the Interlibrary Loan processing unit. This article describes the project to improve the Interlibrary Loan process for the patron and to more efficiently use staffing and technology resources in the Access Services Department at SIUC.

  • Empowering the Patron: Redesigning Interlibrary Loan Services.
    Journal of Library Administration, 1997
    Co-Authors: Barbara Preece, Susan Logue
    Abstract:

    Redesigning the Interlibrary Loan process by empowering the patron at Southern Illinois University at Carbondale's Library Affairs has involved a number of projects. These include patron initiated Interlibrary Loan for items held by members of the Illinois Library Computer Systems Organization (ILCSO); introduction of the Interlibrary Loan link on FirstSearch, and implementation of web-based Interlibrary Loan request forms. This article will explore the Access Services Department's success in meeting three of the objectives outlined by the Association of Research Library's North American Interlibrary Loan & Document Delivery (NAILDD) Project. It will provide descriptions of three projects designed to empower patrons, explain the role of institutional support and interdepartmental collaboration in these efforts, and discuss the impact on services.