The Experts below are selected from a list of 7365 Experts worldwide ranked by ideXlab platform
Mary Welch - One of the best experts on this subject based on the ideXlab platform.
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Dimensions of Internal Communication and implications for employee engagement
2020Co-Authors: Mary WelchAbstract:Internal Communication underpins organisational effectiveness since it contributes to positive Internal relationships by enabling Communication between senior managers and employees. Paradoxically, Internal Communication can also pose a threat to organisational relationships, as poor Communication can be counter-productive. Effective Internal Communication is crucial for successful organisations as it affects the ability of strategic managers to engage employees and achieve objectives. Internal Communication happens constantly within organisations and includes a range of Communication types from informal chat on the "grapevine" to managed Communication. This chapter presents a framework for thinking about formal, managed Internal Communication. The framework offers strategic Communication managers a fresh perspective from which to consider the importance of employee-centric Internal Communication. The chapter goes on to consider employee engagement and its Internal Communication implications.
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Internal Communication education: a historical study
Journal of Communication Management, 2015Co-Authors: Mary WelchAbstract:Purpose – This historical analysis investigates treatment of the important discipline of Internal Communication in a number of globally influential public relations education frameworks over time. The purpose of this paper is to develop insight with the potential to inform future education and professional development programmes. Design/methodology/approach – The conceptual framework for the study is set via discussion of the historical approach, Internal Communication, professionalization, and knowledge. The historical critical analysis research methodology is used to study data sources including professional body reports and archival documentation. Deductive and inductive coding is combined with template analysis to ensure rigorous qualitative data analysis. Findings – The study finds inconsistent treatment of the Internal Communication discipline in public relations education frameworks over time. Distinct inclusion was found in early frameworks, clear recognition of the growing importance of Internal ...
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Mastering Internal Communication: Knowledge foundations and postgraduate education
Public Relations Review, 2013Co-Authors: Mary WelchAbstract:Despite its importance to employee engagement and organisational effectiveness, little scholarly attention has been paid to Internal Communication education. Consequently there is a vacuum in guidance on particular knowledge required for effective Internal Communication practice. To tackle this gap, this empirical article analyses data collected in an online survey of Communication professionals. The article contributes an empirically based specialist framework for Internal Communication knowledge, with components beyond those found in generalist frameworks.
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appropriateness and acceptability employee perspectives of Internal Communication
Public Relations Review, 2012Co-Authors: Mary WelchAbstract:Internal Communication underpins organisational effectiveness since it contributes to positive Internal relationships by enabling Communication between senior managers and employees. Paradoxically, Internal Communication can also pose a threat to organisational relationships, as poor Communication can be counter-productive. The potential benefits of Internal Communication rely on appropriate messages reaching employees in formats useful and acceptable to them. Consequently, insight into employee preferences for mediated Internal Communication is required. The paper investigates employee views on the format of Internal publications, contrasting acceptable attributes with elements which attract criticism. The single-case study contributes consideration of fresh data on an under-researched topic. It adopts a stakeholder approach with an employee-centric emphasis on employee preferences, in contrast to much previous research which focuses on manager perceptions of Internal Communication. Contributions include consideration of practical implications of the findings together with suggestions for avenues of further research.
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valuing Internal Communication management and employee perspectives
Public Relations Review, 2012Co-Authors: Kevin Ruck, Mary WelchAbstract:Effective Internal Communication is a prerequisite for organisational success. Organisations need to evaluate and improve Communication especially in increasingly difficult economic pressures. Assessment instruments enable organisations to monitor Communication effectiveness. This review of academic and consultancy studies found over reliance on measuring satisfaction with the Communication process. The analysis found management-centric rather than employee-centric approaches to assessment. This indicates a need to develop new approaches to assessing Internal Communication. A conceptual model is proposed here to encourage focus on employee Communication needs in terms of content as well as channel. Future approaches to assessment should draw on a wider theoretical and conceptual framework. Assessment instruments need to reflect advances in practice. They need to assess the value of Internal Communication to employees as well as their organisations.
Risto T. Salminen - One of the best experts on this subject based on the ideXlab platform.
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Moving towards Solution Business: Challenges for Internal Communication - A Pilot Study
2020Co-Authors: Harri Ryynänen, Risto T. SalminenAbstract:The study concentrates on examining Internal Communication-related challenges when a company is changing from a traditional industrial material supplier to a customer-oriented solution provider. The phenomenon is approached through the concepts of Internal Communication and solution business. The qualitative single case study includes empirical evidence from a large multinational supplier of metal-based components and systems and integrated systems for construction and engineering industry. The study offers insights into the change process of a solution provider as well as Internal Communication -related challenges during the process.
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Supplier's Internal Communication Network During the Project Sales Process
Project Management Journal, 2020Co-Authors: Harri Ryynänen, Anne Jalkala, Risto T. SalminenAbstract:The nature of Internal Communication networks in project sales has remained largely unexplored. This article sheds light on a supplier's Internal Communication network during a project sales proces...
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Supplier's Internal Communication network during the project sales process
Project Management Journal, 2013Co-Authors: Harri Ryynänen, Anne Jalkala, Risto T. SalminenAbstract:The nature of Internal Communication networks in project sales has remained largely unexplored. This article sheds light on a supplier's Internal Communication network during a project sales process by using social network analysis and in-depth qualitative data. We analyzed the project sales process and related Internal Communication network of a material handling equipment provider. The results illustrate the non-centralized and complex nature of Internal Communication networks and highlight four barriers to and four drivers of efficient Communication during project sales. Above all, using Communication training seems to be the most efficient way to improve Internal Communication. © 2013 Project Management Institute.
Harri Ryynänen - One of the best experts on this subject based on the ideXlab platform.
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Moving towards Solution Business: Challenges for Internal Communication - A Pilot Study
2020Co-Authors: Harri Ryynänen, Risto T. SalminenAbstract:The study concentrates on examining Internal Communication-related challenges when a company is changing from a traditional industrial material supplier to a customer-oriented solution provider. The phenomenon is approached through the concepts of Internal Communication and solution business. The qualitative single case study includes empirical evidence from a large multinational supplier of metal-based components and systems and integrated systems for construction and engineering industry. The study offers insights into the change process of a solution provider as well as Internal Communication -related challenges during the process.
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Supplier's Internal Communication Network During the Project Sales Process
Project Management Journal, 2020Co-Authors: Harri Ryynänen, Anne Jalkala, Risto T. SalminenAbstract:The nature of Internal Communication networks in project sales has remained largely unexplored. This article sheds light on a supplier's Internal Communication network during a project sales proces...
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Supplier's Internal Communication network during the project sales process
Project Management Journal, 2013Co-Authors: Harri Ryynänen, Anne Jalkala, Risto T. SalminenAbstract:The nature of Internal Communication networks in project sales has remained largely unexplored. This article sheds light on a supplier's Internal Communication network during a project sales process by using social network analysis and in-depth qualitative data. We analyzed the project sales process and related Internal Communication network of a material handling equipment provider. The results illustrate the non-centralized and complex nature of Internal Communication networks and highlight four barriers to and four drivers of efficient Communication during project sales. Above all, using Communication training seems to be the most efficient way to improve Internal Communication. © 2013 Project Management Institute.
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A social network analysis of Internal Communication in a matrix organisation - the context of project business
International Journal of Business Information Systems, 2012Co-Authors: Harri RyynänenAbstract:Empirical studies addressing the Internal Communication interface between the matrix organisation structures in the context of project business are scarce. In particular, there seem to be no studies on the early phases of project selling, even though those phases have a substantial impact on ultimate project success. This study addresses the gap by researching a well selected project selling case through social network analysis and content analysis of in-depth interview. The study offers an insight into the complexity of Internal Communication in a matrix organisation in the context of project business. The results indicate that Internal Communication is imbalanced in the matrix structures at the early phases of project selling. The study proposes that the matrix organisation is a rather inadequate agent for the improvement of Internal Communication flow in the early phases of project selling.
Ian Lings - One of the best experts on this subject based on the ideXlab platform.
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Optimizing employee engagement with Internal Communication: A social exchange perspective
jbm - Journal of Business Market Management, 2014Co-Authors: Emma Ruth Karanges, Amanda Beatson, Kim Johnston, Ian LingsAbstract:Employee engagement is linked to higher productivity, lower attrition, and improved organizational reputations resulting in increased focus and resourcing by managers to foster an engaged workforce. While drivers of employee engagement have been identified as perceived support, job characteristics, and value congruence, Internal Communication is theoretically suggested to be a key influence in both the process and maintenance of employee engagement efforts. However, understanding the mechanisms by which Internal Communication influences employee engagement has emerged as a key question in the literature. The purpose of this research is to investigate whether social factors, namely perceived support and identification, play a mediating role in the relationship between Internal Communication and engagement. To test the theoretical model, data are collected from 200 non-executive employees using an online self-administered survey. The study applies linear and mediated regression to the model and finds that organizations and supervisors should focus Internal Communication efforts toward building greater perceptions of support and stronger identification among employees in order to foster optimal levels of engagement.
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The influence of Internal Communication on employee engagement: A pilot study
Public Relations Review, 2014Co-Authors: Emma Ruth Karanges, Amanda Beatson, Kim Johnston, Ian LingsAbstract:Internal Communication is an important concept and integral to Internal public relations with links to positive organizational and employee outcomes such as employee engagement. While scholars emphasize the importance of the relationship between Internal Communication and employee engagement, the association has not been empirically tested. Using surveys and regression analysis this study confirms that Internal organizational Communication and Internal supervisor Communication support workplace relationships based on meaning and worth, and have a significant part to play in developing and maintaining optimal employee engagement.
Emma Ruth Karanges - One of the best experts on this subject based on the ideXlab platform.
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Optimizing employee engagement with Internal Communication: A social exchange perspective
jbm - Journal of Business Market Management, 2014Co-Authors: Emma Ruth Karanges, Amanda Beatson, Kim Johnston, Ian LingsAbstract:Employee engagement is linked to higher productivity, lower attrition, and improved organizational reputations resulting in increased focus and resourcing by managers to foster an engaged workforce. While drivers of employee engagement have been identified as perceived support, job characteristics, and value congruence, Internal Communication is theoretically suggested to be a key influence in both the process and maintenance of employee engagement efforts. However, understanding the mechanisms by which Internal Communication influences employee engagement has emerged as a key question in the literature. The purpose of this research is to investigate whether social factors, namely perceived support and identification, play a mediating role in the relationship between Internal Communication and engagement. To test the theoretical model, data are collected from 200 non-executive employees using an online self-administered survey. The study applies linear and mediated regression to the model and finds that organizations and supervisors should focus Internal Communication efforts toward building greater perceptions of support and stronger identification among employees in order to foster optimal levels of engagement.
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The influence of Internal Communication on employee engagement: A pilot study
Public Relations Review, 2014Co-Authors: Emma Ruth Karanges, Amanda Beatson, Kim Johnston, Ian LingsAbstract:Internal Communication is an important concept and integral to Internal public relations with links to positive organizational and employee outcomes such as employee engagement. While scholars emphasize the importance of the relationship between Internal Communication and employee engagement, the association has not been empirically tested. Using surveys and regression analysis this study confirms that Internal organizational Communication and Internal supervisor Communication support workplace relationships based on meaning and worth, and have a significant part to play in developing and maintaining optimal employee engagement.
