The Experts below are selected from a list of 246 Experts worldwide ranked by ideXlab platform
Glorian Sorensen - One of the best experts on this subject based on the ideXlab platform.
-
ensuring organization intervention fit for a participatory organizational intervention to improve food service workers health and wellbeing workplace organizational health study
Journal of Occupational and Environmental Medicine, 2020Co-Authors: Susan Peters, Karina Nielsen, Eve M Nagler, Anna Revette, Jennifer Madden, Glorian SorensenAbstract:OBJECTIVE Food-service workers' health and wellbeing is impacted by their Jobs and work environments. Formative research methods were used to explore working conditions impacting workers' health to inform intervention planning and implementation and to enhance the intervention's "fit" to the organization. METHODS Four qualitative methods (worker focus groups; manager interviews; worksite observations; multi-stakeholder workshop) explored in-depth and then prioritized working conditions impacting workers' health as targets for an intervention. RESULTS Prioritized working conditions included: ergonomics; work intensity; career development; and Job Enrichment. Data revealed necessary intervention mechanisms to enhance intervention implementation: worker and management communication infrastructure; employee participation in intervention planning and implementation; tailored worksite strategies; and ensuring leadership commitment. CONCLUSIONS These targeted, comprehensive methods move away from a typical focus on generic working conditions, for example, Job demands and physical work environment, to explore those conditions unique to an organization. Thereby, enhancing "intervention-fit" at multiple levels within the company context.
Sharon K Parker - One of the best experts on this subject based on the ideXlab platform.
-
enhancing customer service perspective taking in a call centre
European Journal of Work and Organizational Psychology, 2007Co-Authors: Carolyn Axtell, David Holman, Sharon K Parker, Peter TotterdellAbstract:We propose that an important prerequisite of helping customers is the capacity to take the customer's perspective. If this is the case, then it is also important to consider the factors that might facilitate perspective taking. To investigate this, 347 customer service agents in a UK call centre were surveyed on the antecedents and outcomes of customer-oriented perspective taking. Managers also supplied ratings of helping behaviour for 141 of the service agents. Structural equation modelling showed a positive relationship between perspective taking and self-reported helping, and this relationship was partially mediated by empathy. Perspective taking was also positively related to managers' ratings of helping but this relationship was not mediated by empathy. In turn, service agents' perspective taking was predicted by the perceived reciprocity of customers and by having a positive customer role orientation (which was itself predicted by Job Enrichment). Predictors of helping customers included perspective...
-
Enhancing role breadth self-efficacy: The roles of Job Enrichment and other organizational interventions.
Journal of Applied Psychology, 1998Co-Authors: Sharon K ParkerAbstract:Role breadth self-efficacy (RBSE) refers to employees' perceived capability of carrying out a broader and more proactive set of work tasks that extend beyond prescribed technical requirements. A newly developed scale of RBSE was internally consistent and distinct from the related concepts of proactive personality and self-esteem. In an initial cross-sectional study (N = 580), work design variables (Job Enrichment, Job enlargement, and membership of improvement groups) were the key organizational predictors of RBSE. These investigations were repeated in a second cross-sectional study (N = 622) and extended by examining change over time (N = 459). The longitudinal analysis showed that increased Job Enrichment and increased quality of communication predicted the development of greater self-efficacy.
Susan Peters - One of the best experts on this subject based on the ideXlab platform.
-
ensuring organization intervention fit for a participatory organizational intervention to improve food service workers health and wellbeing workplace organizational health study
Journal of Occupational and Environmental Medicine, 2020Co-Authors: Susan Peters, Karina Nielsen, Eve M Nagler, Anna Revette, Jennifer Madden, Glorian SorensenAbstract:OBJECTIVE Food-service workers' health and wellbeing is impacted by their Jobs and work environments. Formative research methods were used to explore working conditions impacting workers' health to inform intervention planning and implementation and to enhance the intervention's "fit" to the organization. METHODS Four qualitative methods (worker focus groups; manager interviews; worksite observations; multi-stakeholder workshop) explored in-depth and then prioritized working conditions impacting workers' health as targets for an intervention. RESULTS Prioritized working conditions included: ergonomics; work intensity; career development; and Job Enrichment. Data revealed necessary intervention mechanisms to enhance intervention implementation: worker and management communication infrastructure; employee participation in intervention planning and implementation; tailored worksite strategies; and ensuring leadership commitment. CONCLUSIONS These targeted, comprehensive methods move away from a typical focus on generic working conditions, for example, Job demands and physical work environment, to explore those conditions unique to an organization. Thereby, enhancing "intervention-fit" at multiple levels within the company context.
Anna Revette - One of the best experts on this subject based on the ideXlab platform.
-
ensuring organization intervention fit for a participatory organizational intervention to improve food service workers health and wellbeing workplace organizational health study
Journal of Occupational and Environmental Medicine, 2020Co-Authors: Susan Peters, Karina Nielsen, Eve M Nagler, Anna Revette, Jennifer Madden, Glorian SorensenAbstract:OBJECTIVE Food-service workers' health and wellbeing is impacted by their Jobs and work environments. Formative research methods were used to explore working conditions impacting workers' health to inform intervention planning and implementation and to enhance the intervention's "fit" to the organization. METHODS Four qualitative methods (worker focus groups; manager interviews; worksite observations; multi-stakeholder workshop) explored in-depth and then prioritized working conditions impacting workers' health as targets for an intervention. RESULTS Prioritized working conditions included: ergonomics; work intensity; career development; and Job Enrichment. Data revealed necessary intervention mechanisms to enhance intervention implementation: worker and management communication infrastructure; employee participation in intervention planning and implementation; tailored worksite strategies; and ensuring leadership commitment. CONCLUSIONS These targeted, comprehensive methods move away from a typical focus on generic working conditions, for example, Job demands and physical work environment, to explore those conditions unique to an organization. Thereby, enhancing "intervention-fit" at multiple levels within the company context.
Jennifer Madden - One of the best experts on this subject based on the ideXlab platform.
-
ensuring organization intervention fit for a participatory organizational intervention to improve food service workers health and wellbeing workplace organizational health study
Journal of Occupational and Environmental Medicine, 2020Co-Authors: Susan Peters, Karina Nielsen, Eve M Nagler, Anna Revette, Jennifer Madden, Glorian SorensenAbstract:OBJECTIVE Food-service workers' health and wellbeing is impacted by their Jobs and work environments. Formative research methods were used to explore working conditions impacting workers' health to inform intervention planning and implementation and to enhance the intervention's "fit" to the organization. METHODS Four qualitative methods (worker focus groups; manager interviews; worksite observations; multi-stakeholder workshop) explored in-depth and then prioritized working conditions impacting workers' health as targets for an intervention. RESULTS Prioritized working conditions included: ergonomics; work intensity; career development; and Job Enrichment. Data revealed necessary intervention mechanisms to enhance intervention implementation: worker and management communication infrastructure; employee participation in intervention planning and implementation; tailored worksite strategies; and ensuring leadership commitment. CONCLUSIONS These targeted, comprehensive methods move away from a typical focus on generic working conditions, for example, Job demands and physical work environment, to explore those conditions unique to an organization. Thereby, enhancing "intervention-fit" at multiple levels within the company context.
