Maintenance Agreement

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Graeme Maguire - One of the best experts on this subject based on the ideXlab platform.

  • Lessons for technology contracting from Wessanen v. Jofson – One of the only judicial analyses of a support and Maintenance Agreement
    Computer Law & Security Review, 2008
    Co-Authors: Toby Crick, Graeme Maguire
    Abstract:

    Abstract While the TCC handed down judgment in the Wessanen v. Jofson case in June 2006 it has hardly been reported. Those reports there have been have concentrated on the fact that it restated the Granville dictum that the court should be wary of interfering in contracts freely agreed between two commercial parties, in the context of a highly restrictive standard form of exclusion of liability clause. What has not been reported is the judgment's review of the terms of a support and Maintenance Agreement. The analysis below considers the very limited nature of an obligation to “respond” to a customer fault report. It then reviews the court's consideration of a number of other issues that often arise in any negotiation or assessment of a technology related support and Maintenance Agreement.

  • lessons for technology contracting from wessanen v jofson one of the only judicial analyses of a support and Maintenance Agreement
    Computer Law & Security Review, 2008
    Co-Authors: Toby Crick, Graeme Maguire
    Abstract:

    Abstract While the TCC handed down judgment in the Wessanen v. Jofson case in June 2006 it has hardly been reported. Those reports there have been have concentrated on the fact that it restated the Granville dictum that the court should be wary of interfering in contracts freely agreed between two commercial parties, in the context of a highly restrictive standard form of exclusion of liability clause. What has not been reported is the judgment's review of the terms of a support and Maintenance Agreement. The analysis below considers the very limited nature of an obligation to “respond” to a customer fault report. It then reviews the court's consideration of a number of other issues that often arise in any negotiation or assessment of a technology related support and Maintenance Agreement.

Michele Giannino - One of the best experts on this subject based on the ideXlab platform.

Emma Kane - One of the best experts on this subject based on the ideXlab platform.

  • NSB Retail Systems PLC Signs new multi-year contract with Reitmans (Canada) Ltd.
    2004
    Co-Authors: Nikki Beckett, Stuart Mitchell, Emma Kane
    Abstract:

    NSB Retail Systems PLC, a leading supplier of solutions to the retail industry, is pleased to announce the signing of a contract with leading Canadian retailer Reitmans (Canada) Ltd. The contract is to upgrade their existing NSB store systems to NSB's Connected Retailer Store 6.0. The contract is worth in excess of $US7.5million of which $US4.5million is for software and hardware Maintenance Agreements for a fixed five year period. This new commitment replaces the existing Maintenance Agreement that was due to expire in October 2004. - Ends - Enquiries to:

  • NSB Retail Systems PLC Signs new multi-year contract with Tommy Hilfiger USA Inc.
    2004
    Co-Authors: Emma Kane
    Abstract:

    NSB Retail Systems PLC, a leading supplier of solutions to the retail industry, is pleased to announce the signing of an important new contract with leading retailer Tommy Hilfiger USA Inc. The contract is to supply NSB's Connected Retailer Store, Merchandising, Sales Audit, and Loss Prevention software, implementation services and point-of-sale hardware and is valued in excess of $US8million of which $US4.1million is for Maintenance for a five year period. The Maintenance Agreement replaces existing hardware and software support Agreements. The new contract encompasses Tommy Hilfiger's operations in the USA. - Ends - Enquiries to:

Joanna Faruga - One of the best experts on this subject based on the ideXlab platform.

Toby Crick - One of the best experts on this subject based on the ideXlab platform.

  • Lessons for technology contracting from Wessanen v. Jofson – One of the only judicial analyses of a support and Maintenance Agreement
    Computer Law & Security Review, 2008
    Co-Authors: Toby Crick, Graeme Maguire
    Abstract:

    Abstract While the TCC handed down judgment in the Wessanen v. Jofson case in June 2006 it has hardly been reported. Those reports there have been have concentrated on the fact that it restated the Granville dictum that the court should be wary of interfering in contracts freely agreed between two commercial parties, in the context of a highly restrictive standard form of exclusion of liability clause. What has not been reported is the judgment's review of the terms of a support and Maintenance Agreement. The analysis below considers the very limited nature of an obligation to “respond” to a customer fault report. It then reviews the court's consideration of a number of other issues that often arise in any negotiation or assessment of a technology related support and Maintenance Agreement.

  • lessons for technology contracting from wessanen v jofson one of the only judicial analyses of a support and Maintenance Agreement
    Computer Law & Security Review, 2008
    Co-Authors: Toby Crick, Graeme Maguire
    Abstract:

    Abstract While the TCC handed down judgment in the Wessanen v. Jofson case in June 2006 it has hardly been reported. Those reports there have been have concentrated on the fact that it restated the Granville dictum that the court should be wary of interfering in contracts freely agreed between two commercial parties, in the context of a highly restrictive standard form of exclusion of liability clause. What has not been reported is the judgment's review of the terms of a support and Maintenance Agreement. The analysis below considers the very limited nature of an obligation to “respond” to a customer fault report. It then reviews the court's consideration of a number of other issues that often arise in any negotiation or assessment of a technology related support and Maintenance Agreement.