The Experts below are selected from a list of 8661 Experts worldwide ranked by ideXlab platform
Devendra Potnis - One of the best experts on this subject based on the ideXlab platform.
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Mobile Banking for the unbanked poor without Mobile phones comparing three innovative Mobile Banking services in india
Hawaii International Conference on System Sciences, 2015Co-Authors: Lakshmi Mohan, Devendra PotnisAbstract:Mobile Banking has created a new channel to reach over 2.5 billion unbanked poor in developing countries. Conventional Mobile Banking services require clients to be able to own a Mobile phone and know how to operate it. However, a majority of the unbanked poor in developing countries are illiterate or semi-literate earning fluctuating incomes, often less than USD2.00 a day, and live in remote rural areas without reliable technology infrastructure. We evaluate three companies providing innovative Mobile Banking services, ZERO, FINO, and ESE, which do not require the poor to own a Mobile phone or know how to operate it. All three companies employ human agents equipped with combinations of Mobile technologies like NFC and smart cards, who meet the poor in their villages to conduct financial transactions. We reflect on the economic impact, market opportunity, and other issues related to innovative Mobile Banking services in the concluding section.
Tiago Oliveira - One of the best experts on this subject based on the ideXlab platform.
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understanding Mobile Banking
Computers in Human Behavior, 2015Co-Authors: Goncalo Baptista, Tiago OliveiraAbstract:The potential for Mobile Banking use in African countries is enormous.Mobile Banking might be the easiest way to provide access to financial services.An innovative model was developed combining UTAUT2 and cultural moderators.Performance expectancy, hedonic motivation, and habit influence intention.Collectivism, uncertainty, short term and power distance influence acceptance. The fast advancement of communications, Mobile technologies, and the proliferation of smart devices has increased the importance of Mobile Banking services for banks, financial institutions, and users. In developing countries, especially in Africa, Mobile Banking can play a strong role, providing a way to overcome financial exclusion and physical distance by allowing local population to conduct financial transactions. Acceptance studies in this region are scarce, leaving us an almost unexplored area of research. We advance the body of knowledge on Mobile Banking acceptance by proposing an innovative and comprehensive theoretical model that combines the extended unified theory of acceptance and use of technology (UTAUT2) of Venkatesh, Thong, and Xu (2012), with cultural moderators from Hofstede, providing new insights into factors affecting the acceptation and how culture influences individual use behaviour. The model was tested using structural equation modelling (SEM), in a quantitative study conducted in an African country, reinforcing data and knowledge available from this important region. Performance expectancy, hedonic motivation, and habit were found to be the most significant antecedents of behaviour intention. To explain the Mobile Banking use behaviour the habit and culture moderator effects on behaviour intention over use behaviour were the most important drivers. Collectivism, uncertainty avoidance, short term and power distance were found to be the most significant cultural moderators.
Rakesh Kumar Srivastava - One of the best experts on this subject based on the ideXlab platform.
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Predicting the intention to use Mobile Banking in India
International Journal of Bank Marketing, 2018Co-Authors: Sindhu Singh, Rakesh Kumar SrivastavaAbstract:Purpose The purpose of this paper is to identify factors influencing the adoption of Mobile Banking in India and develop and empirically validate a model explaining the behavioural intention to use Mobile Banking in the Indian Banking sector. Design/methodology/approach In this study, a model is developed and proposed to explain customers’ intention to use Mobile Banking. The model comprises six constructs, namely, perceived ease of use, computer self-efficacy, social influence, perceived financial cost, security, and trust. The model also describes the relationship between perceived ease of use and computer self-efficacy, as well as that between security and trust. The proposed model was tested by using a survey method, with a sample of 855 bank customers from public, private, foreign, and cooperative banks in India. Structural equation modelling analysis was performed with AMOS 16.0. Findings The proposed theoretical model was found to predict, with statistical significance, the intention to use Mobile Banking, explaining 76.9 per cent of the variance in the dependent variable. The results found that security, computer self-efficacy, perceived ease of use, and perceived financial cost, in that order of influence, affect customers’ intention to adopt Mobile Banking. Practical implications The results obtained will help both academic researchers and practitioners explain, understand, and elucidate the status of Mobile Banking in India, as well as helping them formulate strategies to expedite the use of Mobile Banking. Originality/value The adoption of Mobile Banking in India is in a nascent stage compared with developed countries such as the USA, the UK, and Finland, but it is expected to increase or surpass the rate of adoption of internet Banking in those countries. Further, only limited research to date has examined the adoption of Mobile Banking in India, especially the drivers and inhibitors of Mobile Banking adoption.
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Factors Influencing the Adoption of Mobile Banking in India
International Journal of E-Services and Mobile Applications, 2014Co-Authors: Sindhu Singh, Rakesh Kumar SrivastavaAbstract:The advancement of Mobile communication and wireless technologies has made a rapid development in the sector of Banking services using their Mobile phones. A fine system with great potential has the capacity to attract a huge block of customers to opt for Banking services through their Mobile phones. The dynamism in the present era of technology, where many other channels are available, this Mobile Banking system stands alone to attract more customers to come in the net of using Mobile Banking services. This paper meticulously aims to investigate the factors influencing the intention of the customer to use Mobile Banking. It suggests an integrated model that incorporates the five antecedents namely, perceived ease of use, compatibility, social influence, security, and perceived cost on its influence on customers' decision to use Mobile Banking. The study results revealed that compatibility, social influence, and security in their order of influence significantly affect the customers' decision to use Mobile Banking. The theoretical model is empirically validated and explained 62 percent of the variance in intention to use Mobile Banking. The implications of this study's findings for the future research and practice are described.
Lakshmi Mohan - One of the best experts on this subject based on the ideXlab platform.
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Mobile Banking for the unbanked poor without Mobile phones comparing three innovative Mobile Banking services in india
Hawaii International Conference on System Sciences, 2015Co-Authors: Lakshmi Mohan, Devendra PotnisAbstract:Mobile Banking has created a new channel to reach over 2.5 billion unbanked poor in developing countries. Conventional Mobile Banking services require clients to be able to own a Mobile phone and know how to operate it. However, a majority of the unbanked poor in developing countries are illiterate or semi-literate earning fluctuating incomes, often less than USD2.00 a day, and live in remote rural areas without reliable technology infrastructure. We evaluate three companies providing innovative Mobile Banking services, ZERO, FINO, and ESE, which do not require the poor to own a Mobile phone or know how to operate it. All three companies employ human agents equipped with combinations of Mobile technologies like NFC and smart cards, who meet the poor in their villages to conduct financial transactions. We reflect on the economic impact, market opportunity, and other issues related to innovative Mobile Banking services in the concluding section.
Goncalo Baptista - One of the best experts on this subject based on the ideXlab platform.
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understanding Mobile Banking
Computers in Human Behavior, 2015Co-Authors: Goncalo Baptista, Tiago OliveiraAbstract:The potential for Mobile Banking use in African countries is enormous.Mobile Banking might be the easiest way to provide access to financial services.An innovative model was developed combining UTAUT2 and cultural moderators.Performance expectancy, hedonic motivation, and habit influence intention.Collectivism, uncertainty, short term and power distance influence acceptance. The fast advancement of communications, Mobile technologies, and the proliferation of smart devices has increased the importance of Mobile Banking services for banks, financial institutions, and users. In developing countries, especially in Africa, Mobile Banking can play a strong role, providing a way to overcome financial exclusion and physical distance by allowing local population to conduct financial transactions. Acceptance studies in this region are scarce, leaving us an almost unexplored area of research. We advance the body of knowledge on Mobile Banking acceptance by proposing an innovative and comprehensive theoretical model that combines the extended unified theory of acceptance and use of technology (UTAUT2) of Venkatesh, Thong, and Xu (2012), with cultural moderators from Hofstede, providing new insights into factors affecting the acceptation and how culture influences individual use behaviour. The model was tested using structural equation modelling (SEM), in a quantitative study conducted in an African country, reinforcing data and knowledge available from this important region. Performance expectancy, hedonic motivation, and habit were found to be the most significant antecedents of behaviour intention. To explain the Mobile Banking use behaviour the habit and culture moderator effects on behaviour intention over use behaviour were the most important drivers. Collectivism, uncertainty avoidance, short term and power distance were found to be the most significant cultural moderators.
