The Experts below are selected from a list of 159660 Experts worldwide ranked by ideXlab platform
Heather Barrett - One of the best experts on this subject based on the ideXlab platform.
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new developments in transnational education and the challenges for higher education Professional Staff
Perspectives: Policy & Practice in Higher Education, 2017Co-Authors: Michelle Henderson, Rebecca Barnett, Heather BarrettAbstract:Transnational education (TNE) is a fast moving area. The growth of TNE provision across the higher education (HE) sector has meant Professional Staff have developed considerable experience and knowledge in this field. However, the development of online and distance learning provision combined with the changing TNE landscape has given rise to new and innovative partnership types and models, creating new market opportunities, and inevitably more competition. New market entrants offer customised content, routes to qualifications, learning and tuition solutions, which present new partnership opportunities for universities. However, organisational practices for due diligence, stakeholder management, quality assurance, financial investment, decision-making and commercial and legal support can require significant adaptation and management. Professional Staff must consider new ways to evaluate potential opportunities and risks in TNE where these involve multiple agencies and third parties. This article provides a...
Celia Whitchurch - One of the best experts on this subject based on the ideXlab platform.
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the rise of the blended Professional in higher education a comparison between the united kingdom australia and the united states
Higher Education, 2009Co-Authors: Celia WhitchurchAbstract:This paper builds on earlier work by the author to explore the international dimensions of a study of the changing roles and identities of Professional Staff in higher education (Whitchurch 2008a, b). It further develops the concept of the blended Professional, characterising individuals with identities drawn from both Professional and academic domains, and examines the institutional spaces, knowledges, relationships and legitimacies that they construct. Comparisons between the United Kingdom, Australia and the United States are used to provide indicators of possible futures for this group of Staff, including their positioning in the university community, the challenges they face, and the potentials that they offer to their institutions.
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beyond administration and management reconstructing the identities of Professional Staff in uk higher education
Journal of Higher Education Policy and Management, 2008Co-Authors: Celia WhitchurchAbstract:This paper describes an empirical study associated with earlier reviews of the changing roles and identities of contemporary Professional Staff in UK higher education (Whitchurch, 2004; 2006a; 2006b). The study draws on the narratives of twenty-four individuals to illustrate that identity movements cannot be captured solely in terms of a shift from ‘administration’ to ‘management’, or of a collective process of Professionalisation. Contemporary ideas about the fluidity of identity (Delanty, 2008; Taylor, 2008) are used to theorise the empirical data, and to develop a conceptual framework that describes emerging identities by means of three categories of bounded, cross-boundary, and unbounded Professionals. This framework demonstrates that Professional Staff are not only interpreting their given roles more actively, but that they are also moving laterally across functional and institutional boundaries to create new Professional spaces, knowledges, relationships and legitimacies. It is suggested, therefore, that the roles and identities of Professional Staff are more complex and dynamic than organisation charts or job descriptions might suggest.
John Baker - One of the best experts on this subject based on the ideXlab platform.
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emergency department Staff attitudes towards mental health consumers a literature review and thematic content analysis
International Journal of Mental Health Nursing, 2014Co-Authors: Diana E. Clarke, Rachel Usick, Ana Sanderson, Lori Gilessmith, John BakerAbstract:Visits to the emergency department (ED) for mental health reasons account for 10–15% of all visits. Consumers of mental health ED services, however, report that they often feel sent to the back of the queue and that their mental health concerns are not taken seriously, suggesting that societal stigma has impacted their care in the ED. In this study, we systematically explore the research concerning the attitudes of ED Professional Staff towards those who present with issues related to mental health. Four themes emerge from the literature: consumer perspectives, whose tenor is generally one of negativity; Staff-reported attitudes and influencing factors, such as age, experience, and confidence in working with mental health presentations; the environmental climate of the ED, which might not be conducive to good mental health care; and interventions that have been used to evaluate changes in attitudes.
Boeding, Jesse Anne - One of the best experts on this subject based on the ideXlab platform.
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How AI-Powered Chatbots Are Being Adopted and Used by Higher Education Institutions to Improve the Student Experience by Scaling Professional Staff
'University of Pennsylvania Press', 2020Co-Authors: Boeding, Jesse AnneAbstract:AI-powered chatbots are an emerging technology being adopted by higher education institutions to help manage workload and improve the student experience. However, unlike other technology adoptions that have a “set up and go” infrastructure, the AI backbone of the chatbots is built on intentions and demands cultivated by the entire campus. To explore how institutions were adopting and using chatbots, I conducted a qualitative case study at three public higher education institutions interviewing people who were sitting within the strategic enrollment management office This study sought to understand three primary things through the Bolman and Deal framework: first, factors influencing adoption, including the conditions on campus, the role of the budget, and other levels of intentionality embedded in choosing a chatbot. Second, how stakeholder relationships evolved with adoption and use of a chatbot, and whether incentives or disincentives or other social influence influenced chatbot adoption and use. And, finally, understanding how institutional processes and student interactions changed, how those changes were perceived, and what was learned. Pubic higher education institutions (HEIs) are facing increasing competitive pressures and student expectations, resulting in the challenge to create more extensive student support to improve the student experience—all in the midst of diminishing budgets and heightened criticism. Without addressing this capacity issue through improved scaling of services, HEIs will not be able to meet retention, completion, and diversity goals being used to allocate state funding. The purpose of this qualitative case study was to explore how public higher education student services departments, specifically the Strategic Enrollment Management (SEM) offices, adopt and use AI-powered chatbots for improved student services to address increased competitive issues and higher student expectations. I interviewed individuals to understand better the factors that influenced chatbot adoption decisions, the extent and type of engagement by stakeholders across the institution, and what type of institutional change resulted from the chatbot adoption and use. This case study revealed four key elements. The first element was the importance of integration with the institution’s technology infrastructure and enterprise-wide processes and policies. Second, having ownership at an executive level created ease of use across multiple divisions/departments. Third, establishing and using metrics can influence the use and scaling of the chatbots’ capabilities. And, finally, stakeholder understanding of chatbot capacity is extremely important to the successful adoption of a chatbot to support students
Sarita Rani - One of the best experts on this subject based on the ideXlab platform.
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marketing of information services and products in university libraries of punjab and chandigarh india an attitudinal assessment of library Professionals
Library Management, 2008Co-Authors: Amritpal Kaur, Sarita RaniAbstract:Purpose – The purpose of this paper is to determine the attitude of library Professionals towards the concept of marketing and also how it is applied in practice to marketing of university library products and services.Design/methodology/approach – For the purpose of the study, library search concerning the subject was made to examine the findings of earlier relevant studies. To collect the relevant data, a questionnaire was designed and distributed to the subjects under study. Interviews were also conducted with the librarians/Professional Staff to fill in any gaps in the questionnaire.Findings – The librarians/Professional Staff have positive attitudes towards the marketing of library information services and products and admit that each library should have a mission statement and a full time Professional to handle marketing‐related activities; but in practice, no library under study has its own logo, mission statement or a specifically designated personnel for marketing‐related activities.Originality/v...
