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Miguel Morales - One of the best experts on this subject based on the ideXlab platform.
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perceived Service quality perceived value and recommendation a study among canadian Public Library users
Library Management, 2008Co-Authors: Riadh Ladhari, Miguel MoralesAbstract:Purpose – The purpose of the present study is to propose a conceptual model and empirically test the relationships between perceived Service quality, perceived value, and recommendation in the Public Library setting.Design/methodology/approach – The LibQUAL+TM 2004 instrument was administered to 439 Canadian Public Library users.Findings – The results show that affect of Service, Library as place, and information control significantly explain perceived value. There is a strong relationship between perceived Service value and recommendation. The results also support the validity of the LibQUAL+TM measure used in this study and its relevance in the Public Library Service context.Research limitations/implications – Future research can focus on comparing the proposed relationships across different types of libraries. Another direction of research for future research is the study of these relationships in different cultural settings.Originality/value – The paper provides valuable results concerning the determi...
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perceived Service quality perceived value and recommendation
Library Management, 2008Co-Authors: Riadh Ladhari, Miguel MoralesAbstract:Purpose – The purpose of the present study is to propose a conceptual model and empirically test the relationships between perceived Service quality, perceived value, and recommendation in the Public Library setting.Design/methodology/approach – The LibQUAL+TM 2004 instrument was administered to 439 Canadian Public Library users.Findings – The results show that affect of Service, Library as place, and information control significantly explain perceived value. There is a strong relationship between perceived Service value and recommendation. The results also support the validity of the LibQUAL+TM measure used in this study and its relevance in the Public Library Service context.Research limitations/implications – Future research can focus on comparing the proposed relationships across different types of libraries. Another direction of research for future research is the study of these relationships in different cultural settings.Originality/value – The paper provides valuable results concerning the determi...
Riadh Ladhari - One of the best experts on this subject based on the ideXlab platform.
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perceived Service quality perceived value and recommendation a study among canadian Public Library users
Library Management, 2008Co-Authors: Riadh Ladhari, Miguel MoralesAbstract:Purpose – The purpose of the present study is to propose a conceptual model and empirically test the relationships between perceived Service quality, perceived value, and recommendation in the Public Library setting.Design/methodology/approach – The LibQUAL+TM 2004 instrument was administered to 439 Canadian Public Library users.Findings – The results show that affect of Service, Library as place, and information control significantly explain perceived value. There is a strong relationship between perceived Service value and recommendation. The results also support the validity of the LibQUAL+TM measure used in this study and its relevance in the Public Library Service context.Research limitations/implications – Future research can focus on comparing the proposed relationships across different types of libraries. Another direction of research for future research is the study of these relationships in different cultural settings.Originality/value – The paper provides valuable results concerning the determi...
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perceived Service quality perceived value and recommendation
Library Management, 2008Co-Authors: Riadh Ladhari, Miguel MoralesAbstract:Purpose – The purpose of the present study is to propose a conceptual model and empirically test the relationships between perceived Service quality, perceived value, and recommendation in the Public Library setting.Design/methodology/approach – The LibQUAL+TM 2004 instrument was administered to 439 Canadian Public Library users.Findings – The results show that affect of Service, Library as place, and information control significantly explain perceived value. There is a strong relationship between perceived Service value and recommendation. The results also support the validity of the LibQUAL+TM measure used in this study and its relevance in the Public Library Service context.Research limitations/implications – Future research can focus on comparing the proposed relationships across different types of libraries. Another direction of research for future research is the study of these relationships in different cultural settings.Originality/value – The paper provides valuable results concerning the determi...
Caroline De Almeida - One of the best experts on this subject based on the ideXlab platform.
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Is there a Public Library funding crisis
New Library World, 1997Co-Authors: Caroline De AlmeidaAbstract:Says that, in recent years, Public libraries have undergone budget cuts which have affected the Services they provide. Shows these cuts have caused the Public Library Service to be thrown into a financial crisis. Contributing to this crisis are local government restructuring with no additional money allocated for the transitionary period and also Public libraries ineligibility to compete for national lottery funding. Discusses the standards a Public Library should have as well as government legislation affecting libraries, especially with regard to lack of funding. Includes two case studies of Public libraries in different areas to show the differences in how different types of authority are affected.
Matthew Thomas - One of the best experts on this subject based on the ideXlab platform.
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Information Rx Program Requires More Promotion, More Support and Some Adjustment. A Review of: Meeks, K. (2009). Information Rx: Promotion and utilization by Georgia librarians and the Georgia American College of Physicians. Journal of Consumer Healt
University of Alberta, 2010Co-Authors: Matthew ThomasAbstract:Objective – To determine the level of awareness of the Information Rx program by Georgia librarians and Georgia American College of Physicians (GACP) members, and the use of Information Rx pads, with which physicians would “prescribe” information for their patients.Design – Descriptive (surveys and interviews).Setting – Georgia, U.S. Surveys were distributed and responded to online. The face-to-face interview locations were not specified.Subjects – One survey, which was provided to the Georgia American College of Physicians (GACP) membership including internal medicine physicians and medical students interested in internal medicine, had 46 respondents. The second survey was sent to librarians who were members of the Georgia Public Library Service (GPLS) and the Georgia Health Sciences Library Association (GHSLA). There were 72 Public librarians, 14 hospital librarians and 13 academic medical librarians who responded (as well as 6 not specified in the article). A select group of four medical librarians was chosen for more in-depth interviews. The number of surveys sent out was not provided.Methods – Two online surveys, one for physicians and one for librarians, were administered. No information concerning response rate was provided. Face-to-face interviews with four academic medical librarians were conducted. No further information about the interviewing process was provided such as who conducted the interviews, methods used to ensure objectivity or consistency, or where the interviews were conducted.Main Results – Out of 46 GACP survey respondents, only 4 were familiar with the Information Rx program and only 2 of those had used the information Rx pads, neither of whom had referred anyone to a Library for further assistance. The two who had not used the pads were either too busy or didn’t understand the program well enough. Of 105 librarian survey respondents, 46 had heard of Information Rx, 37 had received Information Rx promotional materials, and 12 reported helping patrons look for information on MedlinePlus ‘‘prescribed’’ to them by their doctors. Responses to the open-ended interview questions given to the four interviewed librarians were mixed regarding receipt of program materials, negative regarding the effectiveness of the program, and reported no awareness of any patrons having been helped with information “prescriptions.” To improve the program’s success, the author suggested steps such as providing promotional information on the MedlinePlus site, better integration between MedlinePlus and Information Rx, involving librarians somehow in the process as a whole given their ability to help users navigate and understand MedlinePlus, and marketed more to nurses given their front-line responsibilities.Conclusion – Although the program is somewhat useful, Information Rx has not been promoted or supported sufficiently. Information needs to be linked on the MedlinePlus website, clarification of the program and that it is available at no charge should be emphasized. Librarians should be involved and the target audience may need to be changed to include nurses
Jessica Bates - One of the best experts on this subject based on the ideXlab platform.
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emotional intelligent leadership findings from a study of Public Library branch managers in northern ireland
Library Management, 2013Co-Authors: Anthony Mckeown, Jessica BatesAbstract:Purpose – The purpose of this paper is to report on a study concerning what emotional intelligence (EI) leadership attributes branch managers in the Public Library Service in Northern Ireland (Libraries NI) consider to be most important.Design/methodology/approach – The methodology in the study involved a survey of all branch managers in Libraries NI – an online questionnaire containing quantitative and qualitative questions was sent to 104 branch managers. Goleman's Emotional Competence Inventory (ECI) was used to examine what attributes and skills were considered to be more important.Findings – The study found that while EI was a new concept to the majority of respondents, they were valuing and demonstrating EI attributes and traits in their work. The top five leadership attributes were: communication; teamwork and collaboration; adaptability; integrity/trustworthiness; and organisational awareness. Likert‐scale questions showed that being able to empathise with staff was considered to be important, and...