Public Service Staff

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Jean Rainwater - One of the best experts on this subject based on the ideXlab platform.

  • user centered design in practice the brown university experience
    Journal of Web Librarianship, 2008
    Co-Authors: Sarah Bordac, Jean Rainwater
    Abstract:

    ABSTRACT This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with Public Service Staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining Staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of Staff. A commitment to experimentation and a willingness to jettison design ...

Marie G Cullen - One of the best experts on this subject based on the ideXlab platform.

Sarah Bordac - One of the best experts on this subject based on the ideXlab platform.

  • user centered design in practice the brown university experience
    Journal of Web Librarianship, 2008
    Co-Authors: Sarah Bordac, Jean Rainwater
    Abstract:

    ABSTRACT This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with Public Service Staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining Staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of Staff. A commitment to experimentation and a willingness to jettison design ...

Bernadette Mellon - One of the best experts on this subject based on the ideXlab platform.

Carol Bellamy - One of the best experts on this subject based on the ideXlab platform.

  • cross training Public Service Staff in the electronic age i have to learn to do what
    The Journal of Academic Librarianship, 2003
    Co-Authors: Frada Mozenter, Bridgette T Sanders, Carol Bellamy
    Abstract:

    Dans le cadre de la reorganisation de ses Services au printemps 2000, la bibliotheque de l'University of North Carolina at Charlotte a mis en place un programme de formation destine au personnel paraprofessionnel du Combined Services Desk, afin qu'il puisse assister les etudiants dans leur recherche sur les bases de donnees les plus utilisees. Il s'agit d'un programme de formation croisee, portant sur l'entretien de reference, les besoins des utilisateurs, les interfaces du commerce, la conception et le contenu des bases, les techniques de recherche et l'acces.