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Brian Detlor - One of the best experts on this subject based on the ideXlab platform.

  • Business process Redesign Project success: the role of socio-technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. , – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. , – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the results also showed that productivity improvement was no longer the main focus of companies carrying out BPR Projects; instead, improvement in operational and organizational quality was more important. , – The main limitation of this study is its generalizability with respect to company size and organizational culture. The sample in this study was drawn from medium- and large-sized companies in Canada and the USA, but small-sized organizations were excluded from this study due to their distinct features (e.g. superior flexibility or ability to reorient themselves quickly). Also, this study controlled the variable of organizational culture by limiting respondents to Canada and US companies. It would be very interesting to investigate BPR Project implementations in other countries where the organizational working culture may be different. , – Based on the findings of this study, BPR practitioners can refer to the three BPR Project implementation components and then prioritize and sequence the tasks in a BPR Project to achieve their preset BPR goals. , – This is the first study which utilizes formative constructs to validate the important BPR Project components.

  • business process Redesign Project success the role of socio technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    Purpose – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. Design/methodology/approach – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. Findings – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the r...

Junlian Xiang - One of the best experts on this subject based on the ideXlab platform.

  • Business process Redesign Project success: the role of socio-technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. , – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. , – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the results also showed that productivity improvement was no longer the main focus of companies carrying out BPR Projects; instead, improvement in operational and organizational quality was more important. , – The main limitation of this study is its generalizability with respect to company size and organizational culture. The sample in this study was drawn from medium- and large-sized companies in Canada and the USA, but small-sized organizations were excluded from this study due to their distinct features (e.g. superior flexibility or ability to reorient themselves quickly). Also, this study controlled the variable of organizational culture by limiting respondents to Canada and US companies. It would be very interesting to investigate BPR Project implementations in other countries where the organizational working culture may be different. , – Based on the findings of this study, BPR practitioners can refer to the three BPR Project implementation components and then prioritize and sequence the tasks in a BPR Project to achieve their preset BPR goals. , – This is the first study which utilizes formative constructs to validate the important BPR Project components.

  • business process Redesign Project success the role of socio technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    Purpose – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. Design/methodology/approach – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. Findings – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the r...

Norman P Archer - One of the best experts on this subject based on the ideXlab platform.

  • Business process Redesign Project success: the role of socio-technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. , – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. , – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the results also showed that productivity improvement was no longer the main focus of companies carrying out BPR Projects; instead, improvement in operational and organizational quality was more important. , – The main limitation of this study is its generalizability with respect to company size and organizational culture. The sample in this study was drawn from medium- and large-sized companies in Canada and the USA, but small-sized organizations were excluded from this study due to their distinct features (e.g. superior flexibility or ability to reorient themselves quickly). Also, this study controlled the variable of organizational culture by limiting respondents to Canada and US companies. It would be very interesting to investigate BPR Project implementations in other countries where the organizational working culture may be different. , – Based on the findings of this study, BPR practitioners can refer to the three BPR Project implementation components and then prioritize and sequence the tasks in a BPR Project to achieve their preset BPR goals. , – This is the first study which utilizes formative constructs to validate the important BPR Project components.

  • business process Redesign Project success the role of socio technical theory
    Business Process Management Journal, 2014
    Co-Authors: Junlian Xiang, Norman P Archer, Brian Detlor
    Abstract:

    Purpose – The purpose of this paper is to seek to advance business process Redesign (BPR) Project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR Project implementation issues. Instead of looking at management principles, the paper examines the activities of improving business processes from the Project perspective. Design/methodology/approach – A survey of 145 managers and executives from medium and large-sized USA and Canadian companies was used to validate the model. Findings – The model, based on socio-technical theory, includes three implementation components (change management, process Redesign, and information and communication technology infrastructure improvement), and links the effects of these components to BPR Project outcomes. The empirical findings indicated that all three implementation components had a significant impact on BPR Project success, with change management having the greatest effect. Interestingly, the r...

Susan Mcmullen - One of the best experts on this subject based on the ideXlab platform.

  • Usability testing in a library web site Redesign Project
    Reference Services Review, 2001
    Co-Authors: Susan Mcmullen
    Abstract:

    An intuitive library information gateway is critical to meeting the information needs of library users in the digital age. This article describes the process involved in Redesigning a library Web site. In addition to first determining the goals and requirements for the library Web site, a user and task analysis was conducted for defining the library’s user base and the types of tasks which users might be performing at the site. Usability testing methods, such as observational interviews, provided fresh insights about how users are interacting with the library Web interface as they approach various information seeking tasks. These usability studies uncovered problems related to unclear terminology, proper use of color, size, and location for navigational links, and the need for context sensitive help, built‐in redundancy, and clear and consistent navigation.

Laura Galván-estrada - One of the best experts on this subject based on the ideXlab platform.

  • Moving towards a user-centered, database-driven Web site at the UCSD libraries
    Internet Reference Services Quarterly, 2002
    Co-Authors: Laura Galván-estrada
    Abstract:

    SUMMARY In the summer of 1999, the libraries at the University of California, San Diego (UCSD) embarked on a Web Redesign Project. Essential to the new Web site were the development of a database of resources, Sage, and the creation of various in-house tools, which are used to enter and edit database resources. Tools were also created which assist in the creation and maintenance of various Web sites. With the completion of the Project, UCSD students, faculty and staff can easily locate the resources and library information they need and library staff have more tools for Web site management.