The Experts below are selected from a list of 324 Experts worldwide ranked by ideXlab platform
Yoo-kyoung Seock - One of the best experts on this subject based on the ideXlab platform.
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Cultural influence on loyalty tendency and evaluation of Retail Store attributes
International Journal of Retail & Distribution Management, 2011Co-Authors: Yoo-kyoung Seock, Chen LinAbstract:Purpose – The purpose of this paper is to examine the cultural influences on young consumers' loyalty tendency and evaluations of the relative importance of apparel Retail Store attributes in Taiwan and the USA.Design/methodology/approach – A structured questionnaire was developed to collect the data. Factor analysis was employed to identify dimensions of apparel Retail Store image attributes. Pillai's Trace multivariate analysis of variance and hierarchical multiple regression analysis were used to examine the hypotheses.Findings – Results of the study showed that American consumers have significantly greater collectivistic characteristics than Taiwanese. The paper also found that country of residence is a significant and stronger indicator in predicting loyalty tendency than individualism and collectivism dimensions. The results of the study showed that evaluation of the relative importance of Retail Store attributes was influenced by culture. Among the five apparel Retail Store attribute dimensions ide...
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Influence of Retail Store environmental cues on consumer patronage behavior across different Retail Store formats: An empirical analysis of US Hispanic consumers
Journal of Retailing and Consumer Services, 2009Co-Authors: Yoo-kyoung SeockAbstract:Abstract This study examined the influence of Hispanic consumers’ perceived importance of apparel Retail Store environmental cues and demographic characteristics (i.e., age and the number of years lived in the US) on their apparel Store patronage behavior across various Retail Store formats. Three apparel Retail Store environmental cue dimensions were identified. Of the three dimensions, Customer Service appeared as a significant determinant in Hispanic consumers’ decision to shop at department Stores, specialty Stores, and mass merchant Stores. Convenience was significantly, but negatively, related to the use of specialty Stores. Physical Atmosphere appeared as significant determinants of Hispanic consumers’ use of Internet websites. The respondents’ shopping frequency at department Stores, Internet websites, and catalogues was significantly different based on the respondents’ age and number of years lived in the US This study offers insights for apparel Retailers in building effective Retail Store environments to attract Hispanic consumers.
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Hispanic consumers' shopping orientation and apparel Retail Store evaluation criteria
Journal of Fashion Marketing and Management: An International Journal, 2008Co-Authors: Yoo-kyoung Seock, Nicki SaulsAbstract:Purpose – The purpose of this paper is to investigate Hispanic consumers' shopping orientations and their apparel Retail Store evaluation criteria and to examine age and gender differences in their shopping orientations and Retail Store evaluation criteria.Design/methodology/approach – A structured questionnaire was developed to collect data on the variables in the study. The questionnaire was developed both in English and Spanish. Factor analysis was employed to identify Hispanic consumers' shopping orientations and their Retail Store evaluation criteria. Pillai's trace multivariate analyses of variance were used to examine the hypotheses.Findings – Six shopping orientation constructs and three constructs of Store evaluation criteria were identified. The results revealed that males and females have different shopping orientations and apparel Retail Store evaluation criteria. Shopping orientation and apparel Retail Store evaluation criteria also varied across the age groups.Research limitations/implicatio...
Charles D. Bodkin - One of the best experts on this subject based on the ideXlab platform.
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Retail Store community and its impact on Store success
International Journal of Retail & Distribution Management, 2021Co-Authors: Cara Peters, Charles D. BodkinAbstract:PurposeThe purpose of the study was to examine the potential outcomes of consumers' intention to engage Retail Store community. The research question focused on: what impact will intention to engage Retail Store community have on Store satisfaction, Store commitment, shopping enjoyment and Store employee trust?Design/methodology/approachSurvey data were collected from a national panel of 232 adult consumers in the USA. The theoretical model and hypotheses were tested using path analysis in AMOS.FindingsThe model was supported. Intention to engage Retail Store community had a significant impact on Store employee trust, shopping enjoyment, Store satisfaction and Store commitment. In addition, Store employee trust and Store satisfaction had a significant impact on Store commitment.Research limitations/implicationsThe study identified a breadth of outcomes that result from an intention to engage with Retail Store community. Furthermore, the study is limited to a grocery shopping Retail Store context and only outcomes are identified.Practical implicationsManagerially, Retailers want to find innovative ways to compete in the marketplace, and the findings of this study highlight the benefits that can accrue to Retailers who want to pursue a community strategy.Originality/valueFew papers have examined Retail Store brand communities, and none has identified the outcomes of intention to engage with Retail Store community.
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Community in context: Comparing brand communities and Retail Store communities
Journal of Retailing and Consumer Services, 2018Co-Authors: Cara Peters, Charles D. BodkinAbstract:Abstract Most studies on community in marketing examine a branding context. Few look at community in the Retailing context. The present study aimed to examine whether Retail Store communities exist in the same way as brand communities. We collected data via a field-based, student sample and a national panel of adult consumers. These data revealed three characteristics of community. The findings also showed that some consumers did not experience community in the Retail Store. Based on these findings, we discuss differences between Retail Store communities and brand communities.
Cara Peters - One of the best experts on this subject based on the ideXlab platform.
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Retail Store community and its impact on Store success
International Journal of Retail & Distribution Management, 2021Co-Authors: Cara Peters, Charles D. BodkinAbstract:PurposeThe purpose of the study was to examine the potential outcomes of consumers' intention to engage Retail Store community. The research question focused on: what impact will intention to engage Retail Store community have on Store satisfaction, Store commitment, shopping enjoyment and Store employee trust?Design/methodology/approachSurvey data were collected from a national panel of 232 adult consumers in the USA. The theoretical model and hypotheses were tested using path analysis in AMOS.FindingsThe model was supported. Intention to engage Retail Store community had a significant impact on Store employee trust, shopping enjoyment, Store satisfaction and Store commitment. In addition, Store employee trust and Store satisfaction had a significant impact on Store commitment.Research limitations/implicationsThe study identified a breadth of outcomes that result from an intention to engage with Retail Store community. Furthermore, the study is limited to a grocery shopping Retail Store context and only outcomes are identified.Practical implicationsManagerially, Retailers want to find innovative ways to compete in the marketplace, and the findings of this study highlight the benefits that can accrue to Retailers who want to pursue a community strategy.Originality/valueFew papers have examined Retail Store brand communities, and none has identified the outcomes of intention to engage with Retail Store community.
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Community in context: Comparing brand communities and Retail Store communities
Journal of Retailing and Consumer Services, 2018Co-Authors: Cara Peters, Charles D. BodkinAbstract:Abstract Most studies on community in marketing examine a branding context. Few look at community in the Retailing context. The present study aimed to examine whether Retail Store communities exist in the same way as brand communities. We collected data via a field-based, student sample and a national panel of adult consumers. These data revealed three characteristics of community. The findings also showed that some consumers did not experience community in the Retail Store. Based on these findings, we discuss differences between Retail Store communities and brand communities.
Herbert Kotzab - One of the best experts on this subject based on the ideXlab platform.
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Retail Store Operations and Food Waste
Journal of Cleaner Production, 2018Co-Authors: Christoph Teller, Christina Holweg, Gerald Reiner, Herbert KotzabAbstract:Abstract This paper focuses on the issue of food waste from a Retail and Store operations perspective, with the aim to identify the root causes of food waste occurrence at a Retail Store level across different Store formats and product categories. To achieve this, we first conducted case studies, including semi-structured interviews with Store managers. This exploratory research involved 28 cases across dominant Retail Store formats (i.e., super- and hypermarkets and discount and convenience Stores). The results along with secondary data research underlie a process simulation modeling approach that quantifies the impact of selected root causes of food waste by considering the dependencies between them. Finally, we conducted semi-structured interviews with 12 food waste experts to confirm findings of the case studies and simulations and to delineate the practical implications of our research and the related solutions. Our findings show that the root causes of food waste are related to undesirable customer behavior and erratic demand, inefficient Store operations and replenishment policies, and elevated product (quality) requirements of both Retail organizations and customers. Root causes and their impacts differ across Store formats and product categories. Furthermore, the interdependencies between the root causes in the different spheres of responsibility and influence (i.e., customers, the Store, and the parent organization) are evident. The paper contributes to the literature by providing detailed understanding of Retail operations related to the occurrence of food waste across Store formats at a product-category level and revealing pathways for preventing and reducing the occurrence of food waste at a Retail Store level.
Nicole Dehoratius - One of the best experts on this subject based on the ideXlab platform.
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Retail Store operations: Literature review and research directions
European Journal of Operational Research, 2018Co-Authors: Shandong Mou, David J Robb, Nicole DehoratiusAbstract:In the digital age, Retail Store operations face a variety of novel challenges and complexities. We review 255 papers on Retail Store operations from 32 operations research, management science, Retailing, and general management journals over the period 2008–2016. We assess the current state of research within the context of Retail Store operations. By discussing the limitations present in these papers, we identify a number of research gaps and propose several opportunities for advancing Retail expertise in the operations management community.
