The Experts below are selected from a list of 6918 Experts worldwide ranked by ideXlab platform
Hui Liao - One of the best experts on this subject based on the ideXlab platform.
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strategic human resource management in Service Context taking care of business by taking care of employees and customers
Personnel Psychology, 2010Co-Authors: Chihhsun Chuang, Hui LiaoAbstract:Integrating the strategic human resource management research with the multiple-stakeholder view of organizational climate, in this study we propose that the human resource management practices of a high-performance work system enhance a business unit's market performance in the Service Context by facilitating 2 types of strategically targeted organizational climate: concern for customers and concern for employees, which further encourage employees to engage in cooperative behaviors with customers (Service performance) and coworkers (helping behavior) that are essential in achieving superior market performance. The results based on the data collected from multiple sources of 133 stores in Taiwan in 2 phases largely supported the proposed theoretical framework and shed light on the influence mechanism of high-performance work system on organizational effectiveness in the Service Context.
Ronald T Cenfetelli - One of the best experts on this subject based on the ideXlab platform.
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integrating Service quality with system and information quality an empirical test in the e Service Context
Management Information Systems Quarterly, 2013Co-Authors: Izak Benbasat, Ronald T CenfetelliAbstract:Wixom and Todd (2005) integrated the user satisfaction and the technology acceptance literatures to theorize about and account for the influence of the information technology artifact on usage. Based on Wixom and Todd's integrated model of technology usage, we propose the 3Q model by investigating the role of Service quality (SQ), in addition to system quality (SysQ) and information quality (IQ), in website adoption. Attention to SQ is critical, as consumer websites have increasingly become the target of SQ assessment made by consumers, not just traditional SysQ and IQ evaluations. As part of our study, we further theorize and empirically test the relationships among these three types of quality constructs and hypothesize that perceived SysQ influences perceived IQ and perceived SQ, and perceived IQ influences perceived SQ. Our study extends the Wixom and Todd model in the e-Service Context and is the first of its kind to empirically examine the combined impact of perceived SQ, perceived SysQ, and perceived IQ on usage intention. Our study advances the theoretical understanding of SQ and the relationships among perceptions of SysQ, IQ, and SQ in the e-Service Context. The results also inform practitioners that high IQ and SysQ can directly or indirectly improve SQ in the e-Service Context.
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HICSS - Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context
2010 43rd Hawaii International Conference on System Sciences, 2010Co-Authors: Izak Benbasat, Ronald T CenfetelliAbstract:With the increasing prevalence of online shopping, many companies have begun to provide "live help" functions on their Web sites to facilitate interactions between online consumers and customer Service representatives. However, little is understood as to the effect of live help Service contributing to online consumers' perceptions. We investigate the effect of live help Service on system quality, information quality, and Service quality. Based on the Herzberg's hygiene-motivator theory, we empirically test the DeLone and McLean extended IS success model within the e-Service Context. Results suggest that 1) live help Service has a positive effect on consumers' perceived system, information, and Service quality, 2) Service quality has a positive effect on both satisfaction and intention, 3) information quality has a positive effect on satisfaction, but not intention, and 4) system quality does not have a significant effect on either satisfaction or intention. Implications for researchers and practitioners are discussed.
Li Zhang - One of the best experts on this subject based on the ideXlab platform.
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ServiceS I - Types for Workflow Access Control in Web Service Context
2009 Congress on Services - I, 2009Co-Authors: Li ZhangAbstract:Workflow provides a promising solution for organizations to achieve their business goals by interactions and collaborations between Web Services. Access control is an important security mechanism to protect the resources to be only accessed by authorized users in such collaborative environments. In this paper, we aim at developing a method for formalizing and analyzing workflow access control in Web Service Context. To achieve this goal, we first present WSPI, Web Service Pi calculus, to formalize Web Services and workflow processes. Based on WSPI, a type system is proposed to ensure that the specified TBAC policy is respected during system reductions. By subject reduction, the well-typed system can guarantee the system security and avoid access violations in run time.
Chihhsun Chuang - One of the best experts on this subject based on the ideXlab platform.
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strategic human resource management in Service Context taking care of business by taking care of employees and customers
Personnel Psychology, 2010Co-Authors: Chihhsun Chuang, Hui LiaoAbstract:Integrating the strategic human resource management research with the multiple-stakeholder view of organizational climate, in this study we propose that the human resource management practices of a high-performance work system enhance a business unit's market performance in the Service Context by facilitating 2 types of strategically targeted organizational climate: concern for customers and concern for employees, which further encourage employees to engage in cooperative behaviors with customers (Service performance) and coworkers (helping behavior) that are essential in achieving superior market performance. The results based on the data collected from multiple sources of 133 stores in Taiwan in 2 phases largely supported the proposed theoretical framework and shed light on the influence mechanism of high-performance work system on organizational effectiveness in the Service Context.
F. J. Zarazaga - One of the best experts on this subject based on the ideXlab platform.
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FIDJI - A Java Coordination Tool for Web-Service Architectures: The Location-Based Service Context
Scientific Engineering for Distributed Java Applications, 2003Co-Authors: Pedro Álvarez, José Ángel Bañares, Pedro R. Muro-medrano, J. Nogueras, F. J. ZarazagaAbstract:The use of open technologies and standards have made easier the integration of Web Services into end-applications. These interoperable Services have been organized on distributed architectures over Internet in accordance with shared functional principles. But these Web-Service architectures have not resolved the distributed computing difficulty in "gluing together" multiple and independent Web Services. This paper presents an approach based on Java technology and Internet standard protocols and data formats for resolving coordination problems among Web Services. Interaction models based on distributed events over HTTP are supported for providing the required coordination functionality. Cooperation problems and their solutions have been studied in the prototypical Context of Location-Based Services.
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A Java coordination tool for Web-Service architectures: The Location-Based Service Context
Lecture Notes in Computer Science, 2003Co-Authors: Pedro Álvarez, José Ángel Bañares, Pedro R. Muro-medrano, J. Nogueras, F. J. ZarazagaAbstract:The use of open technologies and standards have made easier the integration of Web Services into end-applications. These interoperable Services have been organized on distributed architectures over Internet in accordance with shared functional principles. But these Web-Service architectures have not resolved the distributed computing difficulty in gluing together multiple and independent Web Services. This paper presents an approach based on Java technology and Internet standard protocols and data formats for resolving coordination problems among Web Services. Interaction models based on distributed events over HTTP are supported for providing the required coordination functionality. Cooperation problems and their solutions have been studied in the prototypical Context of Location-Based Services.
