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Terry Tse Fong Leung - One of the best experts on this subject based on the ideXlab platform.
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Client Participation in Managing Social Work Service—An Unfinished Quest
Social work, 2011Co-Authors: Terry Tse Fong LeungAbstract:Client participation" or "user involvement" is a popular ideal and object of rhetorical commitment in Social Work Service. In recent decades, consumerist thinking in public-sector reforms has given the client-participation agenda a new managerial impetus. Meanwhile, clients' presence in the Service-planning process does not guarantee their influence on organizational decision making (Linhorst, Hamilton, Young, & Eckert, 2002) .As long as Service providers are able to retain control of the agenda and the deliberation process (Newman, 2001; Petersen & Piel, 1998), the usual asymmetrical relationship between welfare Service providers and users survives. Instead of fostering genuine cooperative inquiry with Service users, flourishing user-involvement initiatives are largely, skeptics perceive, "playing the user card" in organizational micropolitics (Barnes, Harrison, Mort, & Shardlow, 1999; Croft & Beresford, 1996; Harrison & Mort, 1998). Hence, user involvement in managing Social Work Service remains a slogan, a concept with unrealized potential, which requires careful and critical scrutiny. On the basis of the democratic notion of cooperative inquiry with welfare Service users, this article draws on a study of organizational channels for client participation in the Hong Kong welfare sector. The study conceived of welfare Service users as important actors in the Social Work process, and it identified differences in the institutional structure of client-participation initiatives and their Social dynamics between Service units targeting elderly people or people with disabilities and those targeting a clientele with supposed moral or psychoSocial failures. The study findings provide a basis for discussion of ways to enhance the influence of Service users in the making of Service-related decisions. CLIENT PARTICIPATION IN Social Work Service Client participation in decision making is consistent with the long-held Social Work value of promoting client self-determination (Linhorst, Eckert, & Hamilton, 2005; NASW, 2009; Social Workers Registration Board, 2009). At the same time, client participation is imperative to the Social Work production process. Provision of information by clients on the difficulties they encounter is necessary for Service planning; and clients' reactions to Social Workers' interventions in the interactive Service-delivery process alter the content and quality of interventions themselves. Clients' own selves are important production elements, affecting the quantity and quality of the Services they receive. Brudney and England (1983) labeled this interdependency between the organization of Service production and the positive actions of the Service users as coproduction. Postmodern thinking has also provided impetus for client-participation initiatives. From the postmodern perspective, most of the human risks for Social Workers involve "artistic and situated judgment" instead of"scientific evaluation in any quantified or probabilistic sense" (Parton, 1998, p. 23). In light of increased numbers of choices and an expanded amount of risk, clients with direct experience of a particular life condition have a better claim to knowledge about their own needs and interests than do their professional counterparts (Tower, 1994; Wilson & Beresford, 2000). A nontechnical process of Social interaction and communication with Service users thus becomes more important than does instrumental rationality that focuses on means-end calculation (Cooper, 2001; Ferguson, 2001; Gowdy, 1994; Habermas, 1986; Harmon, 1995; Jun & Rivera, 2000; Parton, 1996; Reed, 1992; Schon, 1983; Taylor, 1996). Welfare Service users' involvement in the Service-planning and -delivery process is an absolute necessity given their role as important agents and actors driving long-lasting change (Castelloe, Watson, & White, 2002; Engel, Flosser, & Gensink, 1998). Although self-determination and user involvement in individual care planning have been normative in direct Social Work practice, the participation of welfare Service users in organizational management and planning is a relatively recent phenomenon. …
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client participation in managing Social Work Service an unfinished quest
Social Work, 2011Co-Authors: Terry Tse Fong LeungAbstract:Client participation" or "user involvement" is a popular ideal and object of rhetorical commitment in Social Work Service. In recent decades, consumerist thinking in public-sector reforms has given the client-participation agenda a new managerial impetus. Meanwhile, clients' presence in the Service-planning process does not guarantee their influence on organizational decision making (Linhorst, Hamilton, Young, & Eckert, 2002) .As long as Service providers are able to retain control of the agenda and the deliberation process (Newman, 2001; Petersen & Piel, 1998), the usual asymmetrical relationship between welfare Service providers and users survives. Instead of fostering genuine cooperative inquiry with Service users, flourishing user-involvement initiatives are largely, skeptics perceive, "playing the user card" in organizational micropolitics (Barnes, Harrison, Mort, & Shardlow, 1999; Croft & Beresford, 1996; Harrison & Mort, 1998). Hence, user involvement in managing Social Work Service remains a slogan, a concept with unrealized potential, which requires careful and critical scrutiny. On the basis of the democratic notion of cooperative inquiry with welfare Service users, this article draws on a study of organizational channels for client participation in the Hong Kong welfare sector. The study conceived of welfare Service users as important actors in the Social Work process, and it identified differences in the institutional structure of client-participation initiatives and their Social dynamics between Service units targeting elderly people or people with disabilities and those targeting a clientele with supposed moral or psychoSocial failures. The study findings provide a basis for discussion of ways to enhance the influence of Service users in the making of Service-related decisions. CLIENT PARTICIPATION IN Social Work Service Client participation in decision making is consistent with the long-held Social Work value of promoting client self-determination (Linhorst, Eckert, & Hamilton, 2005; NASW, 2009; Social Workers Registration Board, 2009). At the same time, client participation is imperative to the Social Work production process. Provision of information by clients on the difficulties they encounter is necessary for Service planning; and clients' reactions to Social Workers' interventions in the interactive Service-delivery process alter the content and quality of interventions themselves. Clients' own selves are important production elements, affecting the quantity and quality of the Services they receive. Brudney and England (1983) labeled this interdependency between the organization of Service production and the positive actions of the Service users as coproduction. Postmodern thinking has also provided impetus for client-participation initiatives. From the postmodern perspective, most of the human risks for Social Workers involve "artistic and situated judgment" instead of"scientific evaluation in any quantified or probabilistic sense" (Parton, 1998, p. 23). In light of increased numbers of choices and an expanded amount of risk, clients with direct experience of a particular life condition have a better claim to knowledge about their own needs and interests than do their professional counterparts (Tower, 1994; Wilson & Beresford, 2000). A nontechnical process of Social interaction and communication with Service users thus becomes more important than does instrumental rationality that focuses on means-end calculation (Cooper, 2001; Ferguson, 2001; Gowdy, 1994; Habermas, 1986; Harmon, 1995; Jun & Rivera, 2000; Parton, 1996; Reed, 1992; Schon, 1983; Taylor, 1996). Welfare Service users' involvement in the Service-planning and -delivery process is an absolute necessity given their role as important agents and actors driving long-lasting change (Castelloe, Watson, & White, 2002; Engel, Flosser, & Gensink, 1998). Although self-determination and user involvement in individual care planning have been normative in direct Social Work practice, the participation of welfare Service users in organizational management and planning is a relatively recent phenomenon. …
Sara Hitchin - One of the best experts on this subject based on the ideXlab platform.
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role played interviews with Service users in preparation for Social Work practice exploring students and Service users experience of co produced Workshops
Social Work Education, 2016Co-Authors: Sara HitchinAbstract:AbstractWithin a Theory and Practice of Social Work module, prior to embarking on practice placements, Social Work students practised professional communication skills with people who had used Social Work Services. They undertook role-played interviews with Service users about real issues, which had led individuals to seek assistance in the past. Using principles of co-production, the Workshop was developed in partnership with members of the University’s Social Work Service users and carers’ group. Care was taken to safeguard Service users’ well-being, as well as developing an effective learning opportunity. Drawing on evaluations by students and feedback from Service users, this paper discusses the process of planning and delivering the Workshops, as well as perceived outcomes for both groups. Findings indicate that students valued the opportunity to engage with Service users, gaining key learning about their own practice skills. Service users described a boost to self-esteem through contributing to stud...
Qiu Ai-fang - One of the best experts on this subject based on the ideXlab platform.
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An Exploration to the Service Model of Social Work in Enterprises
Journal of Social Work, 2011Co-Authors: Qiu Ai-fangAbstract:Social Work in enterprises is a kind of management mode that offers enterprises Social Work Service.The models of Social Work in enterprise include stuff Service model,customer Service model and community responsibility model.Every kind of Social Work Service model should be suitable for use.How to choose an appropriate way according to the enterprise and its stuff' problem is a valuable issue for us to think.
Tong Min - One of the best experts on this subject based on the ideXlab platform.
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Social Work Service for Rural Migrant Workers in a System Context——from Static Direct Service to Dynamic Relationship Service
Journal of Guangdong University of Technology, 2013Co-Authors: Tong MinAbstract:The development of China’s Social Work,pushed by the government,has become a strong measure for the innovation of government management system.The rural migrant Workers,the key Social group involved in China’s urbanization,have come to be an important group of clients to whom Social Workers extend Services.Any Social Worker serving the rural migrant Workers needs to respond to two basic questions: how to conduct Social Work Services and attain the best results when Working with rural migrant Workers,and how to clarify the position and orientation for the professional development of Social Workers in the process of conducting Social Work Services.However,the current traditional,static and direct Service of Social Workers— case,group and community-based—cannot offer a satisfactory answer within the Service system.From a dynamic perspective,Social Work is a profession to modify and improve the rural migrant Workers’supportive relationship.The realization of this new dynamic relationship Service depends upon utilization of a new technique called Social Work project,aiming at digging and utilizing the resources of the rural migrant Workers’ supportive netWork and attaining the best results.
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Social Work Service for rural migrant Workers in a system context from static direct Service to dynamic relationship Service
Journal of Guangdong University of Technology, 2013Co-Authors: Tong MinAbstract:The development of China’s Social Work,pushed by the government,has become a strong measure for the innovation of government management system.The rural migrant Workers,the key Social group involved in China’s urbanization,have come to be an important group of clients to whom Social Workers extend Services.Any Social Worker serving the rural migrant Workers needs to respond to two basic questions: how to conduct Social Work Services and attain the best results when Working with rural migrant Workers,and how to clarify the position and orientation for the professional development of Social Workers in the process of conducting Social Work Services.However,the current traditional,static and direct Service of Social Workers— case,group and community-based—cannot offer a satisfactory answer within the Service system.From a dynamic perspective,Social Work is a profession to modify and improve the rural migrant Workers’supportive relationship.The realization of this new dynamic relationship Service depends upon utilization of a new technique called Social Work project,aiming at digging and utilizing the resources of the rural migrant Workers’ supportive netWork and attaining the best results.
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Meeting of East and West: A Research on Specialization and Contextualization of Social Work Services
Journal of Xiamen University, 2007Co-Authors: Tong MinAbstract:The professional Social Work Service involves three fundamental aspects.They are: what kind of Social Work Service is delivered,how it Works,and how to sustain its effect.They interconnect each other,and constitute the three basic dimensions of professional Social Work Service.Splitting of inner and outer,self and others,based on the principles of positivism,keeps the three basic dimensions in separation and handicaps the improvement of Social Work specialization.In the 1960s and 1970s the increasing studies of transpersonal psychology,transpersonal Social Work,and following-up spirituality show that human beings have trans-consciousness.This offers a new perspective to integrate the three basic dimensions of the professional Social Work Service In order to provide a coherent theoretical frameWork to synthesize the three basic dimensions,the author introduces the Chinese philosophical principle of "oneness of humans and heaven" as the theoretical frameWork to combine the West professional Social Work Service with Chinese culture so as to enhance Social Work Service specialization and contextualization.
Andy Whiteford - One of the best experts on this subject based on the ideXlab platform.
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practice learning and assessment on bsc hons Social Work Service user conversations
Social Work Education, 2005Co-Authors: Tish Elliott, Tina Frazer, Diane Garrard, Julia Hickinbotham, Viv Horton, Julie Mann, Sharon Soper, Jayne Turner, Marie Turner, Andy WhitefordAbstract:I think all Service users should get involved with this. I felt really listened to for the first time. (Service User, 2003, University of Plymouth) The new BSc (Hons) Social Work requires students to undertake an assessed preparation for practice. For students in their first term at the University of Plymouth and Cornwall College, a corner stone of this ‘Safety to Practice’ assessment is the ‘Service user conversation’. Service users and carers meet individually with students to tell them what they think a good Social Worker should be like. Students write an account of the conversation and are given feedback on their interpersonal skills and on the accuracy of the record. This process involves Service users and carers as ‘teachers’ and contributors to assessment from the beginning, thus reversing the usual power relationship. The conversations have proved to be a fascinating journey for all those involved, with significant implications for future practice. The students' learning needs come into sharp focu...