The Experts below are selected from a list of 1155 Experts worldwide ranked by ideXlab platform
Albert Prior - One of the best experts on this subject based on the ideXlab platform.
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Intermediaries and electronic information : What role for the Subscription Agent ?
1998Co-Authors: Albert PriorAbstract:In the past, the Subscription Agent's role has been based fundamentally on providing services to libraries in the acquisition and management of print journals. Agents are in the business of offering added value. With some exceptions, they are not owners of content. They exist to make things easier for their customers by acting as a link between publishers and libraries in the supply of Subscriptions. Libraries use Agents as a single source for ordering, paying, dealing with missing and damages issues, delivering journals and the Agents have built up a wide range of additional services to support the core Subscription service
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intermediaries and electronic information what role for the Subscription Agent
IFLA General Conference, 1998Co-Authors: Albert PriorAbstract:In the past, the Subscription Agent's role has been based fundamentally on providing services to libraries in the acquisition and management of print journals. Agents are in the business of offering added value. With some exceptions, they are not owners of content. They exist to make things easier for their customers by acting as a link between publishers and libraries in the supply of Subscriptions. Libraries use Agents as a single source for ordering, paying, dealing with missing and damages issues, delivering journals and the Agents have built up a wide range of additional services to support the core Subscription service
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Managing electronic serials : The development of a Subscription Agent's service
The Serials Librarian, 1997Co-Authors: Albert PriorAbstract:Abstract The paper outlines the emergence of full text electronic journals, their particular characteristics and features and their impact on libraries. It describes the steps taken by Swets and Zeittinger, the major international Subscription Agent, to develop a service for its library customers to assist them in the management and access of electronic serials. It reviews the functions and elements of the service and the areas in which further development may take place.
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electronic intermediation new challenges for the Subscription Agent
International Conference on Electronic Publishing, 1997Co-Authors: Albert PriorAbstract:Subscription Agents have a long tradition of serving libraries in the acquisitions of printed journals. The move towards electronic publishing has major implications for Agents. What are these changes? How is the Agent facing new challenges which electronic information presents? What intermediary roles are needed in the new scholarly communications process?
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ELPUB - Electronic intermediation - new challenges for the Subscription Agent.
1997Co-Authors: Albert PriorAbstract:Subscription Agents have a long tradition of serving libraries in the acquisitions of printed journals. The move towards electronic publishing has major implications for Agents. What are these changes? How is the Agent facing new challenges which electronic information presents? What intermediary roles are needed in the new scholarly communications process?
Tina Feick - One of the best experts on this subject based on the ideXlab platform.
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ER Sleuths are on the Case: Best Practices for E-Resource Acquisitions
The Serials Librarian, 2017Co-Authors: Susan Davis, Deberah England, Tina Feick, Richard GuajardoAbstract:ABSTRACTThis conference report describes a discussion about e-resources acquisitions work from the perspectives of a continuing resources acquisitions librarian, an electronic resources librarian, and a Subscription Agent. Topics addressed include the use of ticketing systems to track e-resources problems, the role of the Subscription Agent in the e-resources lifecycle, and best practices for communication in e-resources workflows. The presenters used real life situations as case studies to share tips, tricks, successes, and pain points in the e-resource lifecycle. They emphasized setting realistic expectations and employing effective communication strategies to solve e-resource cases with more success and less stress.
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Why Using a Subscription Agent Makes Good Sense
Serials Librarian, 2016Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly Steinle, Erika RipleyAbstract:In late summer of 2014, there was an exchange on the SERIALST listserv about why libraries would or should pay a service charge to work with Subscription Agents rather than order directly from publishers. The Swets Information Services bankruptcy was announced in September, impacting libraries, publishers, and others in the supply chain. The speakers explore the advantages of using an Agent for both libraries and publishers and reported on the responses to a survey sent to various communities regarding the use of Subscription Agents. An analysis of the Swets bankruptcy illustrates some strategies that librarians can use to assess an Agent’s financial health as well as gauge the quality of service.
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Minding the Store; Insights and Perceptions on the Role of the Subscription Agent in Today’s Scholarly Resources Marketplace
Serials Librarian, 2015Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly SteinleAbstract:This article summarizes the responses to a survey about working with Subscription Agents conducted in Spring 2015. Questions were designed to elicit feedback from all segments of the information industry: publishers, libraries, Subscription Agents, and consortia. The survey included several questions about changes in library procurement practice after the September 2014 Swets bankruptcy, and how libraries evaluate an Agent’s financial health and quality of service. Questions were also designed to learn how well the various segments understood how Subscription Agents worked. One overall impression came through very clearly. There is a need for regular education about the roles of publishers, Agents, libraries, and consortia in the information chain to maintain good relationships, effective services, and satisfied customers.
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minding the store insights and perceptions on the role of the Subscription Agent in today s scholarly resources marketplace
Serials Librarian, 2015Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly SteinleAbstract:This article summarizes the responses to a survey about working with Subscription Agents conducted in Spring 2015. Questions were designed to elicit feedback from all segments of the information industry: publishers, libraries, Subscription Agents, and consortia. The survey included several questions about changes in library procurement practice after the September 2014 Swets bankruptcy, and how libraries evaluate an Agent’s financial health and quality of service. Questions were also designed to learn how well the various segments understood how Subscription Agents worked. One overall impression came through very clearly. There is a need for regular education about the roles of publishers, Agents, libraries, and consortia in the information chain to maintain good relationships, effective services, and satisfied customers.
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The Big E-Package Deals
Serials Librarian, 2008Co-Authors: Tina Feick, Gary Ives, Jo McclamrochAbstract:SUMMARY How does your library manage the Big Deal package? A Subscription Agent and a librarian defined Big Deals and discussed ways for libraries to manage them. Initially, Big Deal packages were handled directly between the publisher and subscribing institution. Over time, Subscription Agents have identified ways they can assist their customers in this complicated and complex enterprise. The speakers outlined prospective benefits to all parties when Subscription Agents and publishers partner with customers in managing Big Deals.
Susan Davis - One of the best experts on this subject based on the ideXlab platform.
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ER Sleuths are on the Case: Best Practices for E-Resource Acquisitions
The Serials Librarian, 2017Co-Authors: Susan Davis, Deberah England, Tina Feick, Richard GuajardoAbstract:ABSTRACTThis conference report describes a discussion about e-resources acquisitions work from the perspectives of a continuing resources acquisitions librarian, an electronic resources librarian, and a Subscription Agent. Topics addressed include the use of ticketing systems to track e-resources problems, the role of the Subscription Agent in the e-resources lifecycle, and best practices for communication in e-resources workflows. The presenters used real life situations as case studies to share tips, tricks, successes, and pain points in the e-resource lifecycle. They emphasized setting realistic expectations and employing effective communication strategies to solve e-resource cases with more success and less stress.
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Why Using a Subscription Agent Makes Good Sense
Serials Librarian, 2016Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly Steinle, Erika RipleyAbstract:In late summer of 2014, there was an exchange on the SERIALST listserv about why libraries would or should pay a service charge to work with Subscription Agents rather than order directly from publishers. The Swets Information Services bankruptcy was announced in September, impacting libraries, publishers, and others in the supply chain. The speakers explore the advantages of using an Agent for both libraries and publishers and reported on the responses to a survey sent to various communities regarding the use of Subscription Agents. An analysis of the Swets bankruptcy illustrates some strategies that librarians can use to assess an Agent’s financial health as well as gauge the quality of service.
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Minding the Store; Insights and Perceptions on the Role of the Subscription Agent in Today’s Scholarly Resources Marketplace
Serials Librarian, 2015Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly SteinleAbstract:This article summarizes the responses to a survey about working with Subscription Agents conducted in Spring 2015. Questions were designed to elicit feedback from all segments of the information industry: publishers, libraries, Subscription Agents, and consortia. The survey included several questions about changes in library procurement practice after the September 2014 Swets bankruptcy, and how libraries evaluate an Agent’s financial health and quality of service. Questions were also designed to learn how well the various segments understood how Subscription Agents worked. One overall impression came through very clearly. There is a need for regular education about the roles of publishers, Agents, libraries, and consortia in the information chain to maintain good relationships, effective services, and satisfied customers.
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minding the store insights and perceptions on the role of the Subscription Agent in today s scholarly resources marketplace
Serials Librarian, 2015Co-Authors: Susan Davis, Deberah England, Tina Feick, Kimberly SteinleAbstract:This article summarizes the responses to a survey about working with Subscription Agents conducted in Spring 2015. Questions were designed to elicit feedback from all segments of the information industry: publishers, libraries, Subscription Agents, and consortia. The survey included several questions about changes in library procurement practice after the September 2014 Swets bankruptcy, and how libraries evaluate an Agent’s financial health and quality of service. Questions were also designed to learn how well the various segments understood how Subscription Agents worked. One overall impression came through very clearly. There is a need for regular education about the roles of publishers, Agents, libraries, and consortia in the information chain to maintain good relationships, effective services, and satisfied customers.
Sandy Barstow - One of the best experts on this subject based on the ideXlab platform.
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Creating Subscription Agent/client relationships in the emerging serials environment
The Serials Librarian, 1998Co-Authors: Sandy Barstow, Barbara Woodford, Teresa MarconAbstract:Working with a service vendor is different from buying a physical product-the client and the vendor are investing in a relationship that has to be developed over time. Following the workshop leaders' discussion of issues of concern during a transition, attendees explored the practical aspect of this evolution, using scenarios that look at the human perspective as well as technological considerations.
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creating Subscription Agent client relationships in the emerging serials environment
Serials Librarian, 1998Co-Authors: Sandy Barstow, Barbara Woodford, Teresa MarconAbstract:Working with a service vendor is different from buying a physical product-the client and the vendor are investing in a relationship that has to be developed over time. Following the workshop leaders' discussion of issues of concern during a transition, attendees explored the practical aspect of this evolution, using scenarios that look at the human perspective as well as technological considerations.
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developing a relationship with your new Subscription Agent understanding your new client 1001 thai burritos on the road to great two way communication
Library Acquisitions: Practice & Theory, 1998Co-Authors: Sandy Barstow, Barbara WoodfordAbstract:AbstractWorking with a service vendor is different from buying a physical product; what the client and the vendor are investing in is a partnership that has to be developed over time. Once the library has committed to dealing with a new serials vendor, both the library and the vendor must go through a transition process. This article explores the practical aspects of this evolution, looking at the human perspective as well as the technological considerations. Human aspects include understanding each person’s role in the relationship, getting used to each other’s organizational culture, communicating needs and expectations effectively, and learning to work together. Technological considerations include getting computer systems to talk to each other; understanding how each partner’s computer environment affects its procedures for handling transactions such as orders, claims, changes, and payments; and finding ways to work around the limitations of the respective systems and software. © 1998 Elsevier Science...
Teresa Marcon - One of the best experts on this subject based on the ideXlab platform.
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Creating Subscription Agent/client relationships in the emerging serials environment
The Serials Librarian, 1998Co-Authors: Sandy Barstow, Barbara Woodford, Teresa MarconAbstract:Working with a service vendor is different from buying a physical product-the client and the vendor are investing in a relationship that has to be developed over time. Following the workshop leaders' discussion of issues of concern during a transition, attendees explored the practical aspect of this evolution, using scenarios that look at the human perspective as well as technological considerations.
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creating Subscription Agent client relationships in the emerging serials environment
Serials Librarian, 1998Co-Authors: Sandy Barstow, Barbara Woodford, Teresa MarconAbstract:Working with a service vendor is different from buying a physical product-the client and the vendor are investing in a relationship that has to be developed over time. Following the workshop leaders' discussion of issues of concern during a transition, attendees explored the practical aspect of this evolution, using scenarios that look at the human perspective as well as technological considerations.
