The Experts below are selected from a list of 360 Experts worldwide ranked by ideXlab platform
Faisal Talib - One of the best experts on this subject based on the ideXlab platform.
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assessing the awareness of total quality management in indian service industries
Asian Journal on Quality, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian service industries.Design/methodology/approach – By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian service companies from healthcare, information and ...
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a study of total quality management and supply chain management practices
International Journal of Productivity and Performance Management, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices.Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application.Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations.Research limitations/implications – T...
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studying the impact of total quality management in service industries
Social Science Research Network, 2010Co-Authors: Faisal Talib, Zillur RahmanAbstract:A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the service industry. Initiating and implementing a TQM program in most of the service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different service industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different service industries performance and, finally, analyses the impact of TQM in various service industries
Zillur Rahman - One of the best experts on this subject based on the ideXlab platform.
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assessing the awareness of total quality management in indian service industries
Asian Journal on Quality, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian service industries.Design/methodology/approach – By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian service companies from healthcare, information and ...
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a study of total quality management and supply chain management practices
International Journal of Productivity and Performance Management, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices.Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application.Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations.Research limitations/implications – T...
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studying the impact of total quality management in service industries
Social Science Research Network, 2010Co-Authors: Faisal Talib, Zillur RahmanAbstract:A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the service industry. Initiating and implementing a TQM program in most of the service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different service industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different service industries performance and, finally, analyses the impact of TQM in various service industries
M N Qureshi - One of the best experts on this subject based on the ideXlab platform.
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assessing the awareness of total quality management in indian service industries
Asian Journal on Quality, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian service industries.Design/methodology/approach – By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian service companies from healthcare, information and ...
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a study of total quality management and supply chain management practices
International Journal of Productivity and Performance Management, 2011Co-Authors: Faisal Talib, Zillur Rahman, M N QureshiAbstract:Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices.Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application.Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations.Research limitations/implications – T...
Roger G Schroeder - One of the best experts on this subject based on the ideXlab platform.
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the importance of recruitment and selection process for sustainability of total quality management
International Journal of Quality & Reliability Management, 2002Co-Authors: Sohel Ahmad, Roger G SchroederAbstract:management literature discusses that the behavioral traits of employees can play an important role in the success of total quality management (TQM). However, little empirical research exists in this regard. Using an international dataset, the present study investigates: the impact of quality management practices on plant competitiveness; and the moderating effect of an employee selection process on the relationship between quality management practices and plant competitiveness. Results show that quality management practices positively impact plant competitiveness. Furthermore, the behavioral traits of employees seem to have a significant impact on the effectiveness of quality management practices. This implies that managers should pay close attention to prospective employees’ behavioral traits and their fit with the TQM philosophy. Managers should not limit their attention to potential employees’ technical skills.
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distinguishing control from learning in total quality management a contingency perspective
Academy of Management Review, 1994Co-Authors: Sim B Sitkin, Kathleen M Sutcliffe, Roger G SchroederAbstract:The singular emphasis on control that has characterized traditional approaches to total quality management (TQM) implementation are not well suited to conditions of high task uncertainty, a limitation that has not been recognized in the popular TQM movement. Although the fundamental precepts advocated by founders of the quality movement can accommodate conditions of high uncertainty, the way that these basic TQM precepts have been articulated, extended, and applied has not reflected the distinct, learning-oriented requirements associated with higher levels of uncertainty. A broader, more theory-driven perspective on TQM is proposed to clearly distinguish control from learning goals and, thus, to begin to address limitations in the way TQM has been conceptualized and applied in the past.
Barbara Igel - One of the best experts on this subject based on the ideXlab platform.
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total quality management and supply chain management similarities and differences
The Tqm Journal, 2009Co-Authors: Assadej Vanichchinchai, Barbara IgelAbstract:Purpose – The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM).Design/methodology/approach – An extensive overview of the core concepts of TQM and SCM are examined from the literature and are then compared to explore how the philosophical perspectives, goals, evolution, and integration of these concepts could be further developed.Findings – TQM and SCM have different starting points and primary goals, which can complicate an integrated implementation. However, they have evolved in similar ways to reach the same ultimate goal: customer satisfaction. TQM emphasizes internal (employee) participation and SCM focuses on external (business partners) partnerships but there is a need to emphasize both internal and external partnerships to further strengthen the emphasis on “total” TQM and the entire supply chain in SCM.Originality/value – This paper is one of the first to discuss compa...
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The impact of total quality management on innovation
International Journal of Quality & Reliability Management, 2006Co-Authors: Dinh Thai Hoang, Barbara Igel, Tritos LaosirihongthongAbstract:Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and innovation performance in the Vietnamese industry context.Design/methodology/approach – The method of confirmatory factor analysis was applied to refine TQM and innovation scales for empirical analysis in Vietnam. The structural equation modelling method was applied to test the theoretical models.Findings – This study confirms the results of previous studies that considered TQM as a set of practices. It confirms that TQM – considered as a set of practices – has a positive impact on the firm's innovativeness. It discovers that not all TQM practices enhance firm innovativeness. Only leadership and people management, process and strategic management, and open organization showed a positive impact on the firm's innovation performance.Research limitations/implications – The sample was not random. Future research should select different random samples to allow for more generalization of th...
